Albany House Surgery - Worcester

Address: 4 Albany Terrace, Worcester WR1 3DU.
Phone: 0190526086.
Website: albanyhousesurgery.nhs.uk
Specialties: Doctor.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet.
Opinions: This company has 61 reviews on Google My Business.
Average opinion: 3/5.

📌 Location of Albany House Surgery

☎️0190526086

⏰ Open Hours of Albany House Surgery

Monday: 8:30 am–6:30 pm
Tuesday: 8:30 am–6:30 pm
Wednesday: 8:30 am–6:30 pm
Thursday: 8:30 am–6:30 pm
Friday: 8:30 am–6:30 pm
Saturday: Closed
Sunday: Closed

Albany House Surgery, located at 4 Albany Terrace, Worcester WR1 3DU, is a well-established medical practice that offers a range of healthcare services to the local community. The surgery boasts a wheelchair-accessible car park, entrance, and toilet, ensuring that all patients can access their services easily. Their specialties include general medical care, with a dedicated team of doctors working to provide high-quality healthcare to their patients.

The practice's website, albanyhousesurgery.nhs.uk, is an excellent resource for patients looking to learn more about the services provided and how to access them. The site also offers online appointment booking and repeat prescription requests, making it more convenient for patients to manage their healthcare needs.

One of the most important aspects of any medical practice is the quality of care provided, and Albany House Surgery has received mixed reviews, with an average rating of 3/5 based on 61 reviews on Google My Business. While some patients have praised the surgery for its efficient appointments and helpful staff, others have mentioned issues with long waiting times and communication.

Despite these mixed reviews, Albany House Surgery remains a viable option for those in need of medical care in the Worcester area. Their wheelchair-accessible facilities and online services make them a convenient choice for patients with mobility issues or those seeking a more self-service approach to healthcare management.

For those interested in learning more about Albany House Surgery or booking an appointment, we highly recommend visiting their website or calling them directly at 0190526086. By taking advantage of their online resources and reaching out to their team, patients can make informed decisions about their healthcare needs and receive the care they deserve.

👍 Reviews of Albany House Surgery

Matthew P.

1/5

Awful staff, and ridiculous waiting times to just get through for a phone call. Even then that may not be enough.. My wife who is 20 weeks pregnant had to wait on hold for 40 minutes to be told no appointments, and then find out the next day from A+E that she may have sepsis.. Great work guys.

Q

1/5

Receptionists are probably the rudest most uncaring excuses for human beings I’ve ever had the displeasure of speaking to. The doctors I’ve seen and interacted with do not listen to symptoms and make assumptions about your health. I actively avoid contacting this place at all costs. Currently on the phone with them now. “Caller number 1 in the queue” have been the only person in the queue now for 56 minutes. They’re refusing to answer the phone. If you’re reading this. Get yourself and your family far away from these incompetent disgusting people. There are far better and well run places in town than this place.

MrChrissyg999

5/5

Since registering here, the service has been nothing short of fantastic. Dr's and staff are extremely helpful and friendly and deserve a big shout out.

Nazia A.

5/5

Recently moved from a different practice and I can honestly say I’m
So glad I did the receptionist are kind and helpful and drs take the time to actually listen to you also the nurse managed to get my blood on the first attempt never had that before at old practice well tbf couldn’t even get a appointment at the old one brilliant surgery so happy I moved xx

G B.

1/5

I'm leaving this surgery as I have no confidence in them.

My dreadful experience today: in the phone queue for an hour and a half. They told me no appointments left today. I said can I have a routine appointment, they said no they're not offering them. I asked them to pass a note to the doctor to make urgent referrals. They called me back, doctor won't make the referrals, wants me to make an appointment. I asked for one, they said again they're not offering routine appointments.

USELESS .... what am I supposed to do then?

I have a health condition that means I am in excruciating pain almost every day. Cant even get a doctors appointment. The doctors are good if you ever get an appointment.

Christine C.

1/5

Tried ringing doctors this morning, got on phone at 8.30am in queue of more than 30. At 8.32 a voice message came on saying all routine appts had been taken and it was emergencies only! , so in 2 minutes all appts gone which means they only had a handful of appts to offer. This is not acceptable, I've tried booking online as they say you can do and as I understand it the appts are released at 8.30am. So no appts available on line, I tried at 8.20am, 8.30am for a few days but there is nothing to book.
Put in a request for a repeat prescription online which was declined due to me not requesting it for some time.This is one of the things I'm trying to get sorted amongst others. My smear test is due. Apparently only 1 nurse at the moment and she only does them on a Monday and is booked up for some time. Why isn't this surgery offering prebookable appts. The only way to get an appt is to get on the phone at 8.30am and join a queue where most of the time you will be told all appts have gone!. Is it lack of doctors here that is part of the problem?. I'm also trying to get a face to face appt with Dr Hamilton that will probably never materialise. Come on NHS can you please do something to get this once good doctors practice back on its feet again, I do hope things will improve in the future.

Niki S.

1/5

I have recently left this practice, due to no confidence. A few years ago, I would have rated them 5 stars. The doctors there were excellent. Unfortunately, some amazing GPs have left and things have changed, NOT for the better. Tried to get an appointment for my husband last year, 2 weeks of constantly ringing and being told no appointments, eventually a phone appointment! Unfortunately misdiagnosed due to no face to face appointments. He died 6 weeks later.

Heather A.

5/5

I have used this surgery since moving to Worcester 18 months ago. I have always found the whole of the staff to be very helpful & caring. This year they have been especially supportive & helpful to me during my cancer diagnosis & treatment.thank you Albany house it’s 5* from me & my husband .