Accora Ltd - Cambridge

Olivia H.

Very helpful from the initial telephone call. I liaised with Gemma who was able to arrange a timely assessment date. They were able to accommodate our patients needs. Tom who completed the assessment was amazing. He was very thorough when explaining the description of the assessment and suitable chair. He was able to answer all the questions our patient had and provided reassurance throughout. Tom was able to arrange a speedy delivery which was greatly appreciated. The chair has had a very positive impact on our patients quality of life and he is very pleased with the service and product. We continue to think very highly of Accora and will continue to use in the future

wayne T.

I have to say the chair was fantastic when I first got it. It was life changing for me but unfortunately something snapped underneath. trying to get it fixed was a nightmare the wrong parts were sent on more than one occasion and I was left waiting two to two and a half weeks every time communication was terrible no one talked to me. come the end it was going to be a new one. I did ask at the time if I could have vinyl chair as it would be more suited to my needs they said that shouldn't be a problem I will get someone to phone you back but unfortunately communication once again . I have to say terrible experience thank God I got a fantastic OT but we haven't been able to rectify it I'm going to get the same chair back very upset about The whole experience

Jackie B.

Would highly recommend this company, their Produce Specialist Chris Seal, was very knowledgeable about the product theatnd chair that would best benefit my mum thexctheellent customer service. There was no hard sell to buy the chair, Chris demonstrated the chair and emailed the quote then left it to us to place the order if we required. There was no need for any hard sell as the product sold its self. We phoned the order through on Tuesday and chair is being delivered on Monday another excellent service. Thank you Accora team

Jacqui S.

As an Occupational Therapist Accora is an excellent armchair provider. Their reps are extremely helpful in choosing the correct and suitable chair for each client. They also have their own very experienced Occupational Therapist attached to their company should anyone need further specialised advice. Their chairs are wonderful and all my clients have been extremely satisfied with them

David B.

Engineer called to say what time he would arrive. Arrived on time was very friendly, polite and very helpful, nothing was to much trouble. Would gladly have the Engineer back again. He is a credit to your company. Would recommend to family and friends.

Pam N.

Have taken delivery of my first chair this month - bit of a daunting experience. It was delivered by the local provider's warehouse manager and his trainee, with no OT or other professional present. I wasn't given the user manual and can't see how to lower the castors. Started to feel very anxious ...

Fortunately I had a quick look on the Accura website, and had an extremely helpful and supportive online chat which quickly solved my problems. Manual emailed to me yesterday and hard copy should arrive tomorrow. I feel totally reassured that Accura will be there whenever I need them.

K B.

We needed a riser recliner chair quickly for a family member and the whole Accora team were so helpful from getting an assessment appt quickly to speedy delivery. Anthony went above and beyond to help, and we are very happy with the service we received.

Carol F.

My son took delivery of his chair from Accora yesterday. We chose a different colourway to the standard one so therefore had to be made especially. Chair arrived within a month of ordering and was efficiently delivered yesterday. Son now sitting much more comfortably and can get out of chair much easier using the tilt mechanism. Thank you Accora.