Stanley Medical Group - Stanley

teresa stoddart

Partner who has a brain injury tried to see GP after suffering severe headaches.
No one answered the phone and it rang along time. No hold music or call position given.
He eventually went up and explained to the receptionist what his problem was. He was told to go home and fill out an online form. He is disabled and cannot do this due to a brain injury as explained. He had to wait for me to get home from work to do this for him.
Long story short ended up in hospital as could not speak to a doctor and receptionist failed to recognise vulnerability.
Seriously lack of patient care.

Challenges Pranks

Biggest joke ever 9 weeks I've been ill begged doctors for antibiotics to be told just take antihistamines ended up with throat and ear infection also having problems with hot flush not sleeping really bad head to be totally ignored and to be told they can only deal with one thing at a time I've had 7 appointment got absolutely no were.

Laura Harwood

Thank you to Gemma for being considerate and caring during a long appointment, and to Kay on reception for her help, really appreciated.
Wish your booking systems supported the great personal work.

Motorcycle Michael

Daughter is in hospital thanks to them failing to give my daughter antibiotics which the Durham hospital said she should of been given. Ended up with blue/purple lips and dangerously low on oxygen which could've resulted in death if we didn't ring the ambulance. She's now been in hospital on oxygen for 24 hours and been in a bad way. She's got type B flu and full of infection Absolute joke.

Heather McDonald

Been waiting over two weeks go get through, tried to get my log in details for the prescription service two weeks ago, was assured it was sent out, it wasn’t, rang back and was told their system was down and I would get a call back that afternoon. I didn’t. I’ve been without my antidepressants for this long, and not for lack of trying. I’ve rang over 300 times in the last week

Mark Fillingham

One of the better practices in the area I think. They have always seemed efficient, organised and proactive. I've never felt the need to complain about anything (which is a first for me) ?

The new Digital Consultation Tool is a real boon so patients don't have to grapple for 'on the day' appointments first thing in the morning.

Rach loves Giz

Nice doctors, friendly never had any problems

Siobhan Leith

I cannot thank the staff enough for their rapid response into need of help. Thank you so much and to the phone call I received from the GP who prescribed medication in such a lovely and professional manner. He understood my ailments and all being well will be back on track shortly.
I have always found the staff to be friendly, understanding and courteous.
Thank you so much to each and everyone of you.