Brook Medical Centre - Northampton

The Brook Medical Centre, located at Ecton Brook Rd, Northampton NN3 5EN, United Kingdom, is a public medical center with a dedicated doctor available for patient care. The medical center can be easily reached with the provided phone number, 1604401185, or through their website, thebrookmedicalcentre.co.uk.

As you enter the medical center, you will notice several convenient and accessibility-focused features, such as a wheelchair-accessible entrance, parking lot, and restroom. These considerations ensure a comfortable and accommodating environment for all patients.

According to Google My Business, The Brook Medical Centre has garnered a total of 111 reviews, with an average rating of 1.8/5. Although there is room for improvement, the medical center remains dedicated to providing quality healthcare services to its patients.

Key characteristics of The Brook Medical Centre include:

1. Public medical center: The center is accessible to everyone within the community and provides essential healthcare services.
2. Doctor availability: A dedicated doctor is on-site to attend to patient needs, ensuring proper care and medical guidance.
3. Accessibility: Wheelchair-accessible features throughout the center cater to patients with mobility challenges.
4. Ample parking: A wheelchair-accessible parking lot is available for patients, making it easier to attend appointments.

When considering visiting The Brook Medical Centre, remember the following:

- The medical center can be easily accessed by the phone number or via the website for appointments or general inquiries.
- Ensure you have the necessary documentation, such as your medical history or insurance information, for a smooth and efficient appointment.
- Make note of the center's accessibility features, especially if you or someone you are accompanying requires wheelchair access.

Recommendation: While the medical center has room for improvement based on its current average rating, it is still recommended to contact The Brook Medical Centre for your healthcare needs. Their dedicated team is prepared to assist you, and the center's accessibility features make it a suitable choice for many individuals. Don't hesitate to reach out through their website, thebrookmedicalcentre.co.uk, for more information or to schedule an appointment.

Reviews of Brook Medical Centre

Ken Gross

1/5

Haven't seen a doctor for a couple of years. Now I can't get my medication online from doctors. It's gone downhill fast. Thinking about trying a change. The staff are plesent. I struggle with the Internet. Soon the older people will be having to get to surgery and wait hoping to see a doctor. I just want to order my prescription from the doctors again. Not a 3rd party site.

Jamie Nowlan

1/5

Not my doctors, my wifes grandad forgot his diabetes medication when he was staying the night with us a couple of hours away, we tried to get an emergancy perscription so we could get him his insuline. Considering he hadnt had his medication, they took their time sending it over, since it was an emergancy situation, we expected better. Staff was rude and unhelpful.

Freya

1/5

I’ve been having abdominal pain for months that keeps getting worse so I call everyday to get an appointment when I finally get one which is only over phone they say it’s my period. For a start it’s definitely NOT my period I can tell the difference between cramps and this pain. If It was just my period something is clearly wrong if it’s hurting everyday for months. No empathy at all. I severely struggle with anxiety everyday it’s a genuine struggle for me just to prepare for a phone call and that’s how I get treated it’s sickening. Genuinely doing more damage than help.

Adetoun Sunday

1/5

Today, i had a very poor encounter with the receptionist at 08:20am.She showed no empathy and couldn't even offer a smile..Very abrupt with me. I am very disappointed.

Suzi

5/5

We moved into the area a couple of years ago and were a little worried about registering with this practice due to poor Google reviews, but did it anyway as it is close to where we live. Wow. We are so glad we did. We have had nothing but good treatment when needing to see someone, whether a GP or nurse. No, we are not keen on the scrabble to get an appointment on the telephone but we have always stuck to the times and have been dealt with appropriately. People need to realise that it is not always necessary to see a GP as a suitably qualified nurse can deal with a lot and if unsure they will always check with the on-duty doctor. My husband has recently been found to have a long term condition and they have always been most helpful. The receptionists generally are very pleasant and helpful. Having done a similar job myself I know how hard this can be when people are rude or demanding. Last thing, there is an NHS 111 service I used for advice when the surgery was closed late one night and Dr Oo was on the phone to me at 8:30am the following morning to follow up with the necessary treatment. I consider that to be efficient.

Sharon Nightingale

5/5

This review is for Gaye the receptionist who went above and beyond to get my daughter's prescription sorted out,not impressed with the GP who totally ignored what needed doing but very impressed with Gaye,an asset to the practice,thank you

Deborah Hodgkinson

4/5

Last week I rang at 8.00 and was number 13 in the queue. I was unsure if that would get me an appointment but waited in hope. When I eventually spoke to the receptionist she was very helpful, consulted with a colleague about my situation and offered a telephone call from a doctor. The callback came at 9.30 and a face-to-face appointment offered at 10.15. I don't like the current system but it does work for genuine need.

Pia Azucena

3/5

I started being a patient here since moving to Ecton Brook in 2017. And so far I didnt really encounter any rude receptionist. Except for one particular Doctor. I wasn't expecting a Doctor to have some sort of attitude. Call himself a doctor? Perhaps he should come down to earth a bit. Arrogant. And I wouldn't want to face him again. I hope that my next visit will be a different doctor.
Although there was a filipina nurse who is very very friendly that day and helpful and has a gentle hands when she took some blood samples off me . Her name is Raquel and I think she left now and moved up north. I was sad.
I have no photos to share. Perhaps on my next visit I will reinsert some photos.