Barchester - Bamfield Lodge Care Home - Bristol

Sara May

My mum has been in Bamfield for nearly 3 years. Most of the time she’s happy at Bamfield.
Staff are friendly and helpful. Meals are wonderful and full of goodness for the residents. Chefs are excellent, and Bev is so wonderful with mum and other residents, A big asset to Bamfield on all levels. Also residents can order anything if they don’t fancy the menu. They do seem to be short staffed at times, which puts a strain on good carers. Entertainment is good when it happens but not consistent and weekends need to be covered as it gets boring for residents who don’t have visitors. Staff try to do various things but so busy will care and meds. There are many excellent carers, who go the extra mile for all. Included family. The Manager is aware and assures me she’s working on various improvements. Care books have been put in place, carers do need to read up on each residents needs and care packages as everyone
(residents) are different.
My mum is certainly cared for and has made many friends with other residents and carers. The garden is a real sun trap, but needs looking after to keep it looking nice. Lovely area that the residents enjoy if taken out. I am very lucky as my children do go in regularly so take mum outside into the garden when possible.
The baths need to be sorted as mum loves a bath but only one working and not on mums floor. Bamfield are waiting on a second washing machine which is seriously needed as there seems to be a back up on washing. Has been in order for a while now though.
The staff work very hard to keep residents happy , and I’m sure with more trained staff on board things will be 100 per cent. There is a Friendly and happy atmosphere most days and even better when entertainment takes place .
I personally note the very hard working staff ( cannot name them) but are excellent roll models for others in Bamfield. And are certainly a majority not a minority.

Maria Kelly

The successful services and treatment you receive from the time you step inside is excellent. The care staff can seem a little over worked at times but they still manage to smile and greet everyone in a cheerful manner. This nursing facility has the best team that provides amazing care! I am very happy with my experiences here. Palliative care team was amazing, supportive and caring for us.

Otis Murch

Bamfield Lodge is the most wonderful caring & Loving place. All the staff are attentive and showed much interest in my mums life. They went above and beyond to show my mum the love respect & dignity she deserved. Person centred to the core. Thank you everyone?

Michaela Fudge-Quinlen

Such a lovely home. Instantly welcoming, it's clean, bright and well laid out. The staff are all lovely and have time to talk with residents and their family members - the obviously really care. The range of activities available is wide ranging and there's something for every type of personality - these are advertised well and residents are encouraged to participate with support in place when required . When I visited I was very impressed with number of snacks available some naughty and lots healthy - the food options are also wonderful and look incredibly appealing.
Overall really impressed.

Martin Richards

Mum is really well cared for at Bamfield Lodge and they have kept the residents really safe during COVID. They do a great job, sometimes under difficult circumstances All the staff are friendly and approachable, from management to care assistants and the food always looks really appetising. Kelly has made a big difference since being appointed as manager through leadership, good recruitment and putting residents at the centre of things, and has promised lots more improvements to come so we're looking forward to those!

Arran Morgan

I cannot fault this home, when you enter immediately you get a homely feel which radiates throughout the home.

All the staff treat everyone like family which I think sets them apart from the competition. I had the pleasure of meeting the new manager who has a great vision for the Bamfield Lodge and has got the home thriving in just a few months.

I cannot wait to see what else is in store for Bamfield Lodge after the amazing CQC report.

Jasmine

bamfield Lodge staff are very polite helpful and friendly, manager is really helpful and understanding. The seniors and care staff take excellent care of all the residents there and they have great entertainment on a regular basis. The food is of great quality and cleanliness is exceptional.

Ellie Curtis

So disappointed with the care provided by Bamfield Lodge. The disparities between the facilities on the ground floor and on the top floor (for people who require more supervision) are shocking: the ground floor has a large living room with a separate dining area, while the top floor has a small kitchen room with one table for just four people (everyone else has to hunch over eating food on coffee tables). There is usually just one staff member in this kitchen doing everything and they are clearly overwhelmed. I have seen people struggling to eat their food and the staff member is unavailable. Most of the staff seem lovely but there are not enough to take adequate care of the people living there. Whenever I visit, I come away feeling like the residents’ dignity is not being upheld.