University Hospitals Bristol and Weston - Bristol

Steve Wood

Easy to find, although not easy to park if coming by car. Staff always kind, helpful, supportive and attentive. Sometimes things take longer than you'd like, but that's just how it is. Really appreciate their care and service

Alan Papili

Had a CT scan this morning 25/10-24 ( First name Alan ) just wanted to say massive thank you to the lady who prepared me you are a true credit to your profession and took away all the anxiety and was supportive throughout ? a real angel ?

Sally Bell

No wheelchairs were avaliable,so I had to try to walk with a frame. I nearly passed out so had to pay £20 for a taxi home with my support worker helping me ( I was so,so scared) but the wait for my hospital transport was another 3 hour's and I was in to much pain to wait, so the £20 I spent on taxi was from my shopping money.

Kim Melville

Saved my life twice in recent years once with covid and once with a addison's crisis,only 4 star not five because some staff are not very nice unfortunately.

Beverley Ritchie

Sadly, the care given to my daughter in the A&E was negligent. Nurses did not examine her properly, dismissed her complaints and sent her on her way. They misdiagnosed her and she suffered a lot of pain due their lack of competence. She was later diagnosed (privately) with a second-degree sprain with ligament damage which required proper attention – strapping and treatment – the nurses told her she had pulled a muscle. Very disappointed.

Steve Murray

The treatment, care and staff are all outstanding here. Having been a patient on many occasions for both serious and not so serious conditions over the years all the elements work pretty well most of the time. The pharmacy in particular is a major cause of complaint. Patients are often waiting hours to receive the medications they need to go home having been discharged in every other respect. I've spent five hours just sitting on a bed waiting for pharmacy to put my prescription together. This obviously means the bed isn't available for anyone else and this impacts all the way down the line to patients having to wait in ambulances. This is a serious bottleneck and needs addressing with more staff or a more efficient system.
The other bugbear is the administration which is often confusing and contradictory. Information isn't passed on to the relevant people and conflicting messages are given to patients leaving them confused and concerned about quite what is happening.
Treatment, care and the excellent staff are major plusses but other areas need work.

Leandro Silvério

This is a super busy hospital. To any end, the staff are composed in majority by young doctors, less than 30 years average - felt a bit uncomfortable not having more experienced professionals. The nurses are great, and very professional. It takes time to see a Doctor, and they change shifts very often - so maybe you'll say the same symptoms over, and over until it is time for you to receive treatment. There's a color code for the collaborators, green means something, dark green another something and so on. Doctors are the dark green if I am not wrong, and nurses are the blues - the crew will take note of all your treatment, and this will be secured in a dedicated folder, on which you'll not have access in the end. I was a bit unlock when using the hospital because by accident, all my blood samples were destroyed on the way to the lab - apparently the driver messed-up w/ it, what a shame.

Carlos F. Gómez Llavero

It's a hospital, short staff, increased waiting times, ambulances arriving all the time. If it is not a life threatening condition, wait for your GP, Pharmacist or Minors Injury Unit. Otherwise be prepare to wait hours and hours and hours. No dentist (they don't treat nothing related with the teeth). No opticians (nothing related with vision).

ONLY EMERGENCIES:

Cardiac arrest? Yes
Stroke? Yes
Breathing problems, can't breathe? Yes
Head injuries? Yes
Broken bones? Probably not
Sprains? Probably not
Headaches? No
Cold? No
Flu? No
Minor cuts or lacerations? No