South Hermitage Surgery - Shrewsbury

South Hermitage Surgery: A Comprehensive Overview

South Hermitage Surgery stands as a well-regarded general practice and medical clinic situated in the heart of Shrewsbury. Dedicated to providing comprehensive and accessible healthcare services, the surgery has established itself as a cornerstone of the local community. Its address is located at 1743343148, at S Hermitage, Belle Vue Rd., Shrewsbury SY3 7JS, United Kingdom. Prospective patients can also access valuable information and online appointment scheduling through the surgery’s website: shsurgery.co.uk.

Location and Accessibility

The surgery's location at S Hermitage, Belle Vue Road, Shrewsbury, ensures convenient access for residents in the surrounding area. A dedicated wheelchair-accessible car park is available, facilitating ease of arrival for individuals with mobility challenges. Furthermore, the entrance itself is wheelchair-accessible, demonstrating a strong commitment to inclusivity and patient comfort. For those requiring assistance within the building, a wheelchair-accessible toilet is provided, alongside standard restroom facilities. The emphasis on accessibility underscores the clinic's dedication to serving the diverse needs of its patient population.

Services Offered

South Hermitage Surgery offers a full spectrum of general practitioner services, catering to patients of all ages. The practice prides itself on delivering personalized care and fostering strong patient-doctor relationships. Routine check-ups, vaccinations, and management of chronic conditions are among the core services provided. Recognizing the increasing demand for efficient healthcare, the surgery also offers online consultations for non-urgent queries, streamlining the process for patients and reducing waiting times. This illustrates a forward-thinking approach to patient care and a commitment to utilizing modern technology while maintaining a traditional, compassionate approach.

Appointment System and Procedures

Appointments at South Hermitage Surgery are generally required for all consultations. However, the practice highly recommends appointments to ensure adequate time for thorough assessments and personalized treatment plans. The reception staff are dedicated to efficiently managing the appointment schedule and assisting patients with their needs. The surgery’s commitment to efficient scheduling indicates a focus on patient flow and minimizing wait times, a crucial element of a positive healthcare experience. The staff are consistently praised for their helpfulness and professionalism, contributing to a smooth and reassuring process for patients.

Patient Feedback and Reputation

South Hermitage Surgery boasts a strong reputation within the community, evidenced by its 25 reviews on Google My Business. The average opinion currently stands at 3.8 out of 5, reflecting a generally positive patient experience. The reviews consistently highlight the kindness, caring, and professionalism of the doctors, nurses, and receptionists. Specific comments frequently praise the attentive listening skills of Dr. Smith and her efficient care, demonstrating a dedication to providing both skilled medical expertise and genuine empathy. The surgery's ability to accommodate urgent needs and provide timely care for infants further reinforces its value to the local community. The consistent positive feedback suggests a deeply ingrained culture of patient-centric care and a commitment to exceeding expectations.

Additional Points of Interest

Beyond its accessibility features, South Hermitage Surgery is committed to providing a comfortable and welcoming environment for all patients. The facility is maintained to a high standard, ensuring a clean and hygienic atmosphere. The practice’s dedication to patient well-being extends to its operational procedures, prioritizing efficiency and responsiveness. Regular staff training ensures that all personnel are equipped with the latest knowledge and skills to deliver optimal healthcare.

In conclusion, South Hermitage Surgery represents a reliable and compassionate healthcare provider. Its commitment to accessibility, comprehensive services, and positive patient feedback makes it a valued resource within Shrewsbury. The surgery’s dedication to both medical excellence and patient well-being is evident in every aspect of its operation.

👍 Reviews of South Hermitage Surgery

Charlotte

5/5

Great surgery, always manage to squeeze us in when we’ve needed timely care for our baby. The online consultation option is great too for non-urgent enquiries. Thank you for being there for our son.

Kiddie K.

1/5

Appointment was made for 9.30. 47 minutes later. Still waiting. No explanation as to why the wait is so long. Hardly anyone here.

Lin T.

5/5

Excellent GP practice, cannot fault the GP’s, nurses and receptionists. Kind caring and professional. Dr Smith provides excellent care, she listens and is very efficient in her care. Thank you for your excellent care it is much appreciated.

Caroline B.

5/5

Well done everyone at South Hermitage for a superbly run flu clinic yesterday. In and out in 5 minutes with my disabled mother-in-law. Smiles and a friendly welcome from the staff, and I was told they had 660 patients booked in. Great job!

Jessie L.

5/5

They are incredibly kind, helpful and understanding whether it be the GP's, Nurses or the receptionists such as Emiley and Debbie who deserve an etra shout for being so incredibly kind and who can't thank enough.

Julie D.

5/5

I had to visit the surgery yesterday. I called at 8.30 and was offered an appointment at 9.45am. Although running a little late I was happy to be seen. My appointment was with Lisa Guildford practice nurse and all I can say was she was excellent. Thorough check over empathetic to my concerns and requirements and I felt the most listened to in a look time.

Charity

1/5

I came in yesterday to see a lovely nurse and also spoke to a polite receptionist about how I need to switch surgeries due to me changing address, to which I have started the process.
HOWEVER, today (16th Aug) I have been rung up by an extremely rude receptionist stating I have not been replying to any of her messages, that I must have got them as they were sent to the phone that she is ringing me on today ect. Before I even said goodbye she hung up.
I have been at this GP practice my entire life and was so shocked at how I was spoken to on the phone today. Extremely unprofessional.

Mandy

3/5

A bit hit and miss with the service. Sometimes they are very unhelpful and sometimes they can't do enough for you. Some of the doctors are very cold-mannered and there is one receptionist, I believe shes called Rose(?) who is extremely rude and belittling every time I speak to her and I know other people have said the same. She sounds like an older lady so many its a generation thing, but its just unneeded, specially when you ring doctors for embarrassing/personal/private issues. Just doesn't make you feel good. the other receptionists are really nice though. The opening times are also incorrect online. it says you open at 8, however, when i rung just now, an automated voice said its 8.30.