Avicenna Medical Practice - Bradford

Saeeda Hussain

I would give a 0 if i could.
I have had a very disappointing experience at Barkerend Health Centre involving accessibility for my mother, who has limited mobility. During her appointment, it became necessary for her to use a wheelchair to transition from the car to the surgery.

Upon requesting a wheelchair, I was informed that I needed to obtain one from Avicenna Practice. Unfortunately, my request was declined, as the staff indicated that my mother is not a registered patient there. Despite my efforts to explain our situation, I encountered a dismissive response, which cited concerns over the wheelchair's availability for other patients, as well as the expectation that Moor Park Surgery should provide the necessary equipment. Moor Park Surgery did apologise for not having a wheelchair available.

In contrast, I subsequently approached Bradford Moor Surgery, where a staff member named Farah promptly provided a wheelchair without hesitation.

This experience was disappointing, especially since my mother needed the wheelchair for a short period. I hope this feedback is taken into account to improve patient support services in the future. It’s essential that staff are trained to provide service users with the care and compassion they deserve!

Flower786

Only been with Avicenna since December 2023 and i haven’t had any problems with them, they’ve been great, receptionist staff are kind, whenever i have any enquiries they're always willing to help. You get same day appointments when you ring before 12 which is great too

Daniel Singh

The staff and manager are very very rude and very unprofessional you can't make a formal complaint because it will go to that manager so we never goes anywhere. Horrbile overall experience. Go elsewhere!

Shamir

Had an appointment, waited roughly 8 weeks and then they cancelled on me the day it was due. Then rebooked for a few weeks later as it was the earliest they had and turns out they booked me in on a day they’re not even open. Tried calling and even checked online, they’re definitely closed and gave me an appointment for this day.. very unprofessional and also not helpful at all

MA Khan

I have nothing bad to say about this surgery at all.
The reception staff are all lovely and go out there way to be helpful and friendly. The doctors are all really nice and listen to what you have to say, be it via telephone or face to face,
I don't know how they have done it, but I would say this is the best it's ever been

Well done to all ?

Asif Khan

I am very annoyed at the level of service from the receptionist I spoke to on the phone a little while ago. She sounded asian and wasn’t very polite with my request. Felt like she knew how my last appointment went and then annoyingly, told me to call later when the condition I have is serious and the doctor previously said so as well and told ne to ring for repeat prescription and review. I have to have reviews and she was not providing the appointment and now I am without medication until Saturday at the earliest!

My family members also have had separate encounters with her and I think she needs to learn the basics of her job and be a bit more nice on the phone like the other receptionists you have.

Tara Akhtar

Absolutely fuming on the website it says open from 7.30am I have been ringing for the past 30 minutes and it keeps saying closed. Sort your times out and stop stressing us patients out. Time to change my doctor had enough of this.

Marian Albu

I made 4-5 appointments with the doctor because my son doesn't walk very well, and he often falls down, so far he had 3 big wounds on his forehead, and today the doctor said after looking at him for a minute that is that there is nothing wrong with him. I told them that I want him to be seen by a children's doctor, and every time they said that the boy is, you can't say after a minute that the child is ok. I wouldn't even give one star if I could