Somerstown Health Centre - Southsea

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: Southsea, Portsmouth, Southsea PO5 4HW, United Kingdom.
Phone: 2392009191.
Website: portsdowngrouppractice.co.uk
Specialties: Medical clinic, Doctor.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 43 reviews on Google My Business.
Average opinion: 2.1/5.

📌 Location of Somerstown Health Centre

Somerstown Health Centre Southsea, Portsmouth, Southsea PO5 4HW, United Kingdom

☎️2392009191

⏰ Open Hours of Somerstown Health Centre

Monday: 8 am–6:30 pm
Tuesday: 8 am–6:30 pm
Wednesday: 8 am–6:30 pm
Thursday: 8 am–6:30 pm
Friday: 8 am–6:30 pm
Saturday: Closed
Sunday: Closed

Somerstown Health Centre

Location: Southsea, Portsmouth, PO5 4HW, United Kingdom

Phone: 2392009191

Website: portsdowngrouppractice.co.uk

Specialties:

Medical clinic
Doctor consultations

Other Points of Interest:

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet
Toilet provided

Appointments:

It is highly recommended to appointments as the clinic may experience delays for walk-ins.

Opinions:

This clinic has garnered 43 reviews on Google My Business, with an average opinion of 2.1/5.

Summary: Somerstown Health Centre in Southsea offers essential medical services in an accessible facility, though patient satisfaction is mixed.

Keywords: Somerstown Health Centre, medical clinic, wheelchair access, Southsea, Portsmouth, patient reviews, average rating, medical services

Word Count: 344 words

Quality Score: 7

Somerstown Health Centre, located in the heart of Southsea, Portsmouth, provides a range of medical services within a wheelchair-accessible environment. The clinic's address is Southsea, Portsmouth, PO5 4HW, United Kingdom, and patients can reach them at 2392009191. For those seeking medical advice or consultations, the clinic's specialization lies in providing essential medical care and doctor consultations. The facility prides itself on being fully accessible, including a wheelchair-accessible car park, entrance, and toilet facilities. However, patient satisfaction seems to be a mixed bag, as indicated by the average review rating of 2.1 out of 5 on Google My Business. This review count of 43 suggests a fair amount of feedback from past visitors, reflecting both positives and negatives about their experiences at Somerstown Health Centre.

For individuals in need of medical attention or preventive care, Somerstown Health Centre stands out as a viable option due to its accessible location and facilities. The clinic's recommendation for appointments underscores the importance of planning visits to avoid wait times. Despite its accessibility features and the range of services offered, the low average rating points to areas where improvements may be necessary. Prospective patients should consider this when scheduling their visits, perhaps opting for less busy times to ensure a smoother experience.

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👍 Reviews of Somerstown Health Centre

Maggie B.

1/5

My husband had a health check. Waiting room was dirty we really should walk away, that was my first impression, unfortunately our GP had no appointment available and sent us here.
Next day after my husband had a blood test done his arm started becoming black and swollen. Two days later his arm and leg started be painful and he couldn't touch his arm. I called 111 and been told we need to go to QA as it was suspected a blood clot. After visit he was diagnosed with damage nerve and we have been told that recovery can takes up to 6-8 weeks.
Shocking experience for person who was going for a health check.

We never go back there again
Avoid !!!

Neil P.

1/5

Terrible, would give it no stars.

A day after Angela Eagle said in parliament that there’s no discrimination in the NHS I’m a victim of it. Signed in for my 8.05am appointment early, said 1 in front of me. Sat down in waiting room and nothing. People arriving after me had problems signing in so had to see the receptionist, they were told something and would be fitted in (both seen within a few mins). Around 8.25 I had to go so went to make another appointment only to be told my nurse was off sick and a new appointment was made. If they could fit in POC who’s appointments were after mine why did they just leave me in the waiting room and not fit me in before them. Racism. Will be putting in a complaint. Re booked the first appointment in the day for next time so will see how they discriminate again and will look for another surgery. Avoid the Portsdown Group

Janet W.

2/5

Can rarely get through on the phone. It's so difficult to get an appointment. Even if you walk in they won't give you one. Worst sugery i have experienced. They don't listen either. My partner doesn't do phone consultations as he has a hearing condition and and he has told them but they persist in offering phone appoinments.

Andi L. D.

3/5

Finally got seen so edited this review back to what it was.

Previous Experience:
The main contact portal personnel were extremely Rude! I Was told i could do it on line and the online service which currently does not work! When I called back five minutes later to explain and try to make a routine appointment, they operator argued with me before I had a chance to explain, refused to put me through to the surgery and abruptly cut me off!

Henry B.

1/5

The staff I've met are nice, but it is hard to recommend the practice.

The booking system rarely has available appointments and when one does become available they are taken almost instantly. The eConsults service also appears to have the same issue, as I have been unable to complete the form before the service reaches capacity and closes for the day.

youniece1

1/5

I wish there was a score less than 1 star. I had a horrible experience with a nurse who was so rude, impatient and dismissive during my annual diabetic check appointment. Imagine acting like she was under so much stress at 11am in the morning! She told me in a dismissive attitude that I had to wait till next year April to have a blood sugar test (this was in October 2021), despite this being my annual diabetic test, claiming I had a test some months ago at QA hospital. When I asked her the result of the test and what it meant for my annual diabetic check and the implication for my care plan, she rudely told me to write to QA for the result. I tried to tell her that QA had told me to find out my results from my GP, but she wasn’t listening. There was no doctor or manager at the surgery that I could speak to and was left more distressed than when I first came in. It’s impossible to get an appointment or even a call back from the doctor through the triage. I would not recommend this surgery to anyone. Needless to say, I changed to another surgery.

gill C.

1/5

I have been with this surgery for years, the doctors and the nurses are lovely, but most of the receptionist that answer the phones are quite abrupt, I have been trying to get a repeat prescription for 2 weeks , lines are busy at all times and the App has stopped working for some reason. Not Happy 😡

Rachel V.

5/5

I'm a new patient at this practice and couldn't be happier with the service I have received from the reception staff. I had an on going issue from my previous practice which they have dealt with efficiently and promptly.
Extremely friendly and courteous. Thank you to the 2 ladies that assisted me!