Ashton GP Service - Ashton-under-Lyne

Theodore M.

The new PATCHS system is horrible. Made multiple messages about needing my medication looked at and I needed to speak with a doctor as I was begining to run low on the ones I already had.
The AI was asking me follow up questions as though I had a broken bone and it's "amazing" advice was to go to A+E as according to it my issue was life threatening!
Had to call the GP and spoke to the receptionist about it and she passed along the message to the doctor along with the urgency of the situation. I haven't received a call from the doctor and I have no communication about my medication so it looks like I'm going to have to go the full weekend minimum before I get my meds sorted.

This issue was caused by th original doctor not listening to me during my appointment and cancelling my repeat prescription. I moved GPs to this GP to avoid the same issues there and they've just got so much worse over the past three/four months to the point I'm debating switching back and travelling the extra miles as at least the doctors there were open about the fact they didn't care or listen to their patients.

I cannot fault the receptionists here though. They are always knowledgeable and lovely no matter what they have to put up with.

Louise J. G. (.

UPDATE!
28/02/2025

RECEPTIONIST'S YET AGAIN!! APPALLING!!

Waiting 40 minutes this morning for a reply after ringing at 8am as you have to.
Then on the phone, a receptionist that was rude, arrogant and spoke to me like I had some severe speech disability or I was severely mentally ill or something.
Absolutely disgusting way to deal with someone who is trying to make an appointment.
This person today wasn't even interested in what I was trying to say, they just tried to talk down to me and was seriously very rude.
If you can't speak politely as a receptionist in a doctors surgery, you are definitely in the wrong job, so if I was you, I should quit and give your job to a professional person, because you aren't and you know who you are!!!
I WILL be making an official complaint.
1 star because I can't give 0.

Ok,
So I've been with this GP for quite a while now and I've only had a couple of "hiccups" (shall we say) with them, regards the appointment booking system when you have to ring up at 8am to get an appointment, which I only gave 3 stars for.
But all in all I can honestly NOW say, they are very good and I've never failed to get an appointment since that occasion, they are kind enough also to move things around if it's considered important, I think maybe the person is getting more skilled and used to their new role, which makes me happy with the service I require and proves they listen.
Remember guys, if you are polite with them, they will be polite with you, there is no excuse to be rude.
So saying that, I highly recommend this practice and I wouldn't move to another.
They do use quite a few locum doctors and nurses etc but don't they all these days, it's not the practice, it's the way it is in the NHS unfortunately, they are under great pressure but they are a Godsend and I really don't know what I'd do without our Great British way of having doctors surgeries etc.
Anyway, I have now given 5 stars out of 5.

Quaint G.

If you value your life do not use these doctors. Total lack of care. I’m a new patient. I have been without my prescription and put in a request. It said 48 hours on their web form. After 4 days I sent an emailed asking what the issue is. They say they haven’t received any of my records from my old gp so can’t prescribe anything. They didn’t call or anything to talk to me or let me know. They just blew me off. They told me they can’t take my word for what prescriptions i need but it’s somehow my job to get the old gp to send everything to the new gp. They made no attempt to obtain the records simply blew me off. I will be switching gps again as I can’t stomach the idea of having to fight for a doctor or staff to do their job and not expect me to do their admin work for them while at the same time suggesting I’m unfit to relay my previous prescription needs. Imagine not even calling or contacting me. Just blowing me off. Sick.

Ripon K.

I have been spoke with 111 emergency health service after they’ve done assessment they said conduct with gp and i need to contact with my gp for an appointment.when i called the gp who received my call and said to me didn’t give any appointment and i explained again to her my son has diarrhea and fever also allergy she told me that is not emergency! After that i go physically to the gp and found a receptionist who is very helpful he gave an appointment for today and gp seen my son referred to A&E!

Bianka T.

Absolutely useless.
I registered 3 months ago, never once was able to get through the phone, I'm always on hold - 1st person in the queue then after about 40 minutes I get fed up and hang up.
I went in twice at 8am, queued outside as soon as the door opened the receptionist said they've got 0 appointments available for the day so everybody had to leave. How is that even possible of you don't pre- book patients? Does it mean you had literally no doctors in the building that day?
I'm so fed up, I'm on repeat prescription and it's impossible to get hold of my meds. I'm going in today for the last time to sign out and I'm going to register somewhere else. Don't bother with this practice, it's like one of those fake sets in the movies. Looks like a GP building from the outside but there's nobody working in there.

Shweta D.

One of wrost gp i been ringing them since three day because im suffering from chest pain , and difficult to breath , receptionist said , its normal you need to call 111 or go to walking i have ringing them from 8am and waiting around 45 min , please dont register on this gp hardly get appoitment.

Rajaa H.

The worst GP I have dealt with in UK. You cannot meet the doctor easily. I have been trying to call for 3 days at 8 am and I have been waiting for 40 minutes. Then they tell you to go to the Al-Walken Center.
Reservations are only at 8 am, and when you answer the call, they tell you that there are no appointments. Why is it difficult to set appointments are available at any time, like all GPs units.

Terry D.

Update: 15/04/25
I am updating regarding the new PATCHS to arrange medical care. So today I login 7.30 and fill the form in, severe pain in my elbow, I do not receive a call or appointment instead I get SMS to say the Doctor wants you to see a Physio but sorry no appointments, So no diagnosis and no care, how can a Doctor refer you to a department without a diagnosis ? It appears to me this new system is now being used to clear any backlogs but you do not receive any care, My request is now showing on the system as completed but I have no idea what is wrong or what I should do, It is disgusting, the practice looks good on the system as they have cleared the daily requests, I wonder how many other people got this type of care.
My only option now is to go to A+E, I am 60 and have never used A+E unless I was seriously in need to go, I have even refused Ambulances to take me because I feel A+E is busy enough. What a great way to pass your work load over.

Unfortunately this GP service no longer has a GP, my last two appointments have not been a Doctor even though I requested a Doctor, today trying to make an appointment I am being told some one who is not a Doctor is just as good as a Doctor, some how I do not think so and I do not feel they should be telling patients this either. Becoming a GP in the UK takes 9-11 years.
One appointment the lady I had to see, phoned a friend while I was sitting there to get advise on how to proceed, not a very good experience, then she explained she could not issue the medication I required and would need to speak with the GP, the GP I wanted to speak to.