Torkard Hill Medical Centre - Nottingham

Address: Farleys Ln, Hucknall, Nottingham NG15 6DY, United Kingdom.
Phone: 1159633676.
Website: torkardhill.co.uk
Specialties: Medical Center, Medical clinic.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 117 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of Torkard Hill Medical Centre

Torkard Hill Medical Centre Farleys Ln, Hucknall, Nottingham NG15 6DY, United Kingdom

☎️1159633676

⏰ Open Hours of Torkard Hill Medical Centre

Monday: 8 am–6:30 pm
Tuesday: 8 am–6:30 pm
Wednesday: 8 am–6:30 pm
Thursday: 8 am–6:30 pm
Friday: 8 am–6:30 pm
Saturday: Closed
Sunday: Closed

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Torkard Hill Medical Centre

Located in the heart of Hucknall, Nottingham at Farleys Ln, NG15 6DY, Torkard Hill Medical Centre stands as a prominent healthcare facility serving the local community. This comprehensive medical centre offers essential primary healthcare services, functioning as a vital resource for residents seeking routine check-ups, consultations, and ongoing medical management.

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The centre provides a range of primary care services under the banner of a medical centre and medical clinic. While specific clinical specialities might be referred to external specialists, the dedicated team at Torkard Hill Medical Centre ensures comprehensive primary healthcare provision for its patients.

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For those seeking to contact the centre, several options are available. A direct telephone line, 1159633676, facilitates immediate communication for appointment bookings, inquiries, or urgent matters. Alternatively, the official website, torkardhill.co.uk, likely contains further information regarding services, appointment scheduling, and practice details.

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Accessibility and Practical Information

Accessibility is considered in the design of Torkard Hill Medical Centre. The facility features a wheelchair-accessible car park, ensuring convenient access for visitors with mobility challenges. A wheelchair-accessible entrance allows easy transition from the parking area into the building. Inside, a wheelchair-accessible toilet caters specifically to the needs of patients and visitors requiring such facilities. Standard toilet facilities are also available.

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The practice explicitly recommends scheduling appointments. This approach helps manage patient flow efficiently, ensuring that consultations can be conducted promptly without excessive waiting time. Planning ahead by booking an appointment is highlighted as a valuable step for those seeking care at this medical centre.

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Community Presence and Reputation

Torkard Hill Medical Centre maintains a significant presence within the Nottingham community. Operating as a familiar healthcare provider, it has built rapport with long-term patients over considerable periods. The facility's reputation extends beyond its physical location, serving as a trusted healthcare option for numerous residents in the area.

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The centre's commitment to patient service is reflected in its infrastructure and operational practices. Features like wheelchair accessibility demonstrate consideration for diverse patient needs. The recommended appointment system suggests an organized approach to managing patient care, minimizing wait times.

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Evidence from patient feedback underscores the centre's dedication to quality care. Patients express long-term satisfaction, highlighting excellent service received over many years. A consistent ability to secure appointments is frequently mentioned as a positive attribute. Patients feel genuinely listened to and understood during their interactions with staff members. The efficient appointment booking system is specifically praised when compared to other practices. The professionalism and helpfulness of both doctors and administrative/reception staff are consistently recognized. This enduring positive sentiment indicates a successful patient-provider relationship.

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While the overall average rating stands at 2.6/5 based on 117 Google My Business reviews, these reviews collectively present a picture of a reliable medical centre with a strong track record of patient care and accessibility features catering to all needs. The experiences shared by long-term patients paint a considerably positive picture of their engagement with Torkard Hill Medical Centre.

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Key Considerations for Patients

When considering Torkard Hill Medical Centre, potential patients should prioritize several key factors. The recommendation to book appointments beforehand is crucial for minimizing waiting time and securing prompt attention. Understanding the practice's specific operating hours is essential, although these details were not provided in the query.

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Patients should verify whether the centre offers extended hours or specific services tailored to their needs, such as after-hours appointments or specific clinical services beyond routine consultations. Availability of online booking options or access to a comprehensive patient portal on their website (torkardhill.co.uk) should also be investigated for added convenience.

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The accessibility features are a significant consideration, particularly for individuals with mobility challenges. The wheelchair-accessible car park, entrance, and toilet are valuable amenities that demonstrate the centre's commitment to inclusivity. It is advisable for all patients to confirm the current status of these features.

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For individuals establishing care with the centre, new patient registration processes should be understood, potentially requiring initial consultations or completion of specific paperwork. While online resources and staff members can provide guidance, direct contact via telephone might offer the most personalized information regarding registration procedures.

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As a local medical centre, Torkard Hill Medical Centre primarily functions as a base for general practitioners. Patients should be aware that while the centre offers comprehensive primary care, complex or specialized medical conditions may necessitate referrals to appropriate specialists outside the practice.

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In summary, Torkard Hill Medical Centre presents itself as a well-established, accessible primary care provider in Hucknall, Nottingham. Its focus on patient service, demonstrated through positive long-term feedback and practical amenities, positions it as a valuable healthcare resource for the community it serves.

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👍 Reviews of Torkard Hill Medical Centre

Torkard Hill Medical Centre - Nottingham

Rachel K.

5/5

I’ve been a patient at this practice since I moved to Nottingham when I was 17. 25+ years later and two children and husband also registered and I’ve always found the service received to be excellent. I’m always able to get an appointment and I feel listened to and understood. I hear how other practices operate and I’m more than happy with the appointment booking system. The doctors and reception/administration teams have always been very helpful. I wouldn’t be anywhere else.

Louise H.

5/5

2.5.2025
Receptionist and Doctor were both really lovely, professional and helpful whilst demonstrating compassion, empathy, listening to my health concerns and articulating well the next steps. Been with the surgery 59 years. Excellent source of support for our community. Thank you!

Lauren K.

2/5

The surgery is sadly going downhill very quickly, which is a big shame because it used to be very good. I imagine there's a lot of strain on the system, but on a personal level, I feel stuck with nowhere to turn to because all of the other surgeries are not proving a good (or even adequate) service either.

Problem #1
Getting an appointment. It's now only possible to book an appointment on a Monday, and occasionally on a Tuesday. Unfortunately, this is not made clear in the pre-recorded message when you're on hold, so you can end up waiting on the phone for a long time only to be told to call back next week - but the receptionist doesn't make it clear you should call back on a Monday morning. I learned this the hard way.

Problem #2
When you call, you can be on the phone for a long time, only to be hung up on. This happened today 3 times.

Problem #3
The receptionist (who I imagine to be under a lot of pressure) does not have a kindly tone, and instead one of a rude teenager. It makes the experience of trying to get an appointment even less pleasant.

Problem #4
You very rarely (if ever) get to see the same doctor twice. You're only able to discuss one symptom at a time, which is unfortunate as different symptoms often point to one health issue.

Problem #5
There is nowhere else to turn to if you can't afford to go private. It's pointless switching to another practice as they have the same issues. There is nowhere, from what I can see, that I can provide feedback that will be taken constructively and solutions implemented, except for here.

Problem #6
The last couple of doctors that I saw seemed to be in training as none of them were confident in giving a diagnosis or medication until they've spoken with their supervision. I appreciate that everyone has to learn, but it means that they're playing a game of Chinese whispers and aren't putting 2 and 2 together to figure out the root cause of my symptoms.

It's a real shame because when I first joined the practice, only 2-3 years ago, you were able to get an appointment fairly easily and within a fairly reasonable timeframe.

I hope that this surgery and the NHS is able to turn things around so that we're able to get appointments with a good level of care asap.

Jan R.

5/5

I attended the surgery today regarding having my meds dispensed for a period of 5 months during the summer as we will be away most of the time and would prefer to take all my medicine with me as we are touring around. The Receptionist’s name was Lindsay. She was absolutely lovely and very professional. We had a bit of banter between us about me being retired and Lindsay asking if we had an RV or similar! She said she wasn’t sure about dispensing that amount of medication. She was not gone long, came back and said so long as all my medical monitoring had been done I should be fine. She checked and said my meds were done in February and there was one outstanding blood test, but I had had that done today. She told me to request the meds mid April and it would be authorised. Lindsay was so lovely and really explained herself well. Top marks from me!

Stephanie K. W.

5/5

31/01/25 I can't write a new review adding here!

I saw Dr. Fatima Mohamed today and she was incredibly kind, patient, and thorough during my consultation. She really put my mind at ease about something I had been incredibly stressed about and took the time to listen to me. All my thanks to her for delivering such compassionate care to me today.
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I visited the surgery today and forgot my phone. First time ever! I will admit that I was panicking a little bit because I didn't know how I would get home. I asked the receptionist if there was a pay phone I could use to call my partner and she offered to call him for me. She was kind and patient with me when I was feeling very frazzled. I really appreciated the kindness that she showed me at the end of what I'm sure had been a long day.

Richard L.

1/5

I appreciate the NHS is stretched but if it's not working I'd rather keep my contributions to pay for private healthcare. I can only reiterate all the other 1 star ratings. Never able to get an appointment less than a month in advance and then it will be a phone call. That is after spending 20 -30 mins on the phone waiting in the first place. Some of the staff answering the phone are just plain rude, disinterested and give the impression you are bothering them

Ray

1/5

This doctors practice has to be the worse surgery I have ever been in, its an absolute joke trying to get an appointment. You sit on the phone for 40 minutes trying to get through only to be told go to the NHS walk in centre or A&E as they are at capacity. They Do NOT give you a choice of telephone call with a doctor. They are NOT helpfull in any way, they just fob you off. The place and its policy is a joke.

Pauline H.

5/5

Joined the practice a few months ago. I have found all the staff helpful. I haven't felt rushed in any appointments. They seem to genuinely care about patients.