NHS Somerset - Yeovil

NHS Somerset: A Comprehensive Overview

For individuals seeking comprehensive healthcare services within the Somerset area, NHS Somerset presents a vital resource. Located at Address: Wynford House, Lufton Way, Lufton, Yeovil BA22 8HR, United Kingdom, and reachable by telephone at Phone: 1935384000, this medical group offers a wide range of services designed to meet the diverse needs of the local population. Their website, nhssomerset.nhs.uk, serves as a central hub for information and access to online services. It’s important to note that while NHS Somerset is a significant provider, recent patient feedback indicates areas for improvement, as evidenced by an average Google My Business rating of 2.8 out of 5, based on 11 reviews. Despite this, the organization continues to serve a substantial portion of the community.

Key Features and Specialties

NHS Somerset operates as a medical group, encompassing a broad spectrum of medical specialties. They are dedicated to providing accessible and efficient healthcare, focusing on primary care and specialist services. Specific areas of expertise include:

• General Practice: Offering routine check-ups, vaccinations, and management of chronic conditions.
• Specialist Clinics: Providing access to various specialist consultations, including cardiology, dermatology, and physiotherapy.
• Community Services: Delivering services directly within the community, such as home visits and falls prevention programs.
• Mental Health Services: Supporting individuals with mental health concerns through counseling and therapy.
• Urgent Care: Providing immediate medical attention for urgent but non-life-threatening conditions.

The organization’s primary goal is to deliver consistent, high-quality healthcare to all residents of Somerset. They strive to integrate digital health solutions to improve patient engagement and access to services. A noticeable commitment is shown through accessibility features within the facility.

Accessibility and Facilities

NHS Somerset demonstrates a strong commitment to inclusivity and accessibility. The facility at Wynford House offers a range of features to accommodate individuals with disabilities:

• Wheelchair-Accessible Car Park: Ensuring convenient parking for visitors using wheelchairs.
• Wheelchair-Accessible Entrance: Providing a smooth and easy access point into the building.
• Wheelchair-Accessible Toilet: Catering to the needs of individuals requiring accessible restroom facilities.
• Toilet Facilities: Standard restroom facilities are available.

Appointments are highly recommended, particularly for specialist consultations, to ensure timely access to care. Patients are encouraged to contact the clinic to schedule an appointment and discuss their specific needs. The dedicated team at NHS Somerset prioritizes efficient scheduling and patient comfort.

Patient Feedback and Considerations

As previously mentioned, patient reviews on Google My Business reveal a mixed experience. While some patients appreciate the range of services offered and the dedicated staff, others have expressed concerns regarding waiting times and communication. It's crucial for prospective patients to understand this feedback and factor it into their decision-making process. The current average rating suggests a need for further improvements in operational efficiency and patient communication. NHS Somerset is actively working to address these concerns and enhance the overall patient experience. Specifically, feedback regarding appointment availability and the clarity of information provided during consultations is being actively monitored and addressed.

Contact Information and Resources

For further details or to schedule an appointment, individuals are encouraged to contact NHS Somerset through the following channels:

• Website: nhssomerset.nhs.uk – Provides comprehensive information about services, locations, and contact details.
• Phone: 1935384000 – Enables direct contact with the clinic for inquiries and appointment scheduling.
• Address: Wynford House, Lufton Way, Lufton, Yeovil BA22 8HR, United Kingdom – Provides a physical address for visitors and those requiring in-person services.

NHS Somerset is a vital component of the local healthcare system, dedicated to providing a wide array of services to the residents of Somerset. While recent feedback highlights areas for improvement, the organization remains committed to delivering accessible and responsive care. Potential patients are advised to review the website thoroughly and consider contacting the clinic directly to discuss their specific healthcare needs. The focus on patient well-being and accessibility is paramount to their operational strategy.

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👍 Reviews of NHS Somerset

David M.

1/5

I'am extremely annoyed at the fact i have to score these people 1 star. As my experience with Somerset CCG has been embarrassing to say the least.
My father sadly passed away whilst on holiday celebrating his and my mum's 35th wedding anniversary in the county. He felt unwell on Wednesday 13th September 2017, complaining of chest pains and generally feeling unwell. My mother contacted the local 111 service to be told that a practitioner would call back within 3 hours, after receiving no call my mother contacted 111 again and was told someone would come out within the next 3 hours. No one called, no one came to see my Dad, 2 days later on the 15th September 2017 my Dad sadly collapsed to the ground and died instantly due to a heart attack. Although the paramedics did everything they could on the day to save my Dad sadly it wasn't enough. I made a formal complaint regarding Somerset CCG'S lack of care towards my father on the 29th September 2017, to this day I still haven't recieved an explanation into what happened regarding my Dad. I have sent emails chasing up but nothing. In 33 years I have never had to deal with an organisation who simply don't care one bit & break their promises. I sincerely hope you don't get severely poorly in the county as you will get left to die. The NHS is broken because of people not caring! Which is this Authority. AVIOD

Mrs R.

1/5

This CCG doesn't have patients interests at heart. All they are interested in is money.
They aren’t interested in patients health. They’re just a bunch of suits with nice offices who will dismiss the recommendations of top specialists if they see fit to.
They’re a disgrace and deserve minus stars. If I had the money I’d sue them, for leaving me in unnecessary pain and ruining my life

Susannah C.

1/5

I'd give it a minus of stars if I could! Arrogant, patronizing, insulting & have no concern about Patient at all! Sandra Corry APPALLING! Claimed I had lied! Utterly disgusting! Ilminster GPs & Somerset NHS staff too lazy & arrogant to examine me, ignored my injuries, thereby causing me disabilities, we have lost our savings, career, are now being made homeless, have been refused rights & healthcare! Sandra Corry should be investigating but can't be bothered - far rather accuse Patient of being a liar & block further communications! Disgraceful! Sack the lot!

Delia J.

1/5

The signifier is the word 'Corporate'. Not people friendly, all the usual corporate blocks to stop one human being (patient) talk to another (beuracrat). One must go through GP practice. So what happens when the senior partners of your practice have screwed up so badly and repeatedly that you can't trust them - even when you've made the effort to talk it out?

These people block the unwell and wear you down by the attrition of their corporate rules.

They should be ashamed of themselves

Just J.

1/5

Awful tried calling I am position 1 and have been now for 20mins for main switchboard. As a CCG they are dreadful, negligent and really do not seem to care. I would love to train their managers so they understand their job roles. This CCG is the worst I have ever dealt with

Slim B.

1/5

They did not know how to manage my fathers illness they really should have cut his foot off in the beginning but the infection crapped into his bones and more complications happened he died in front of my eyes Musgrave Park Hospital needs to be demolished the staff need to be sacked I'm dealing with my mother going through a major major depression crisis that hospital is nothing more than a mortuary a graveyard you go in possibly you might come out unbelievable disarray the staff do not know what they're doing half the time underfunded the NHS is now completely broken no way they can fix it.

Andy B.

5/5

This is an office building and meeting space for NHS Somerset

Glen P.

5/5