Unique Skin Ltd - Letchworth Garden City

jody T.

I’ve always had such a great experience with unique skin. The customer service and education provided for professional development is fantastic.

Raj, in particular, is always so helpful and quick to sort out any questions I have—nothing is ever too much trouble. The whole team is friendly, reliable, and everything runs so smoothly.

Stockist of Circadia and Freeze Pen.

Hoping to bring into clinic other brands from unique skin soon.

Joanne H.

I have been buying devices and skincare from Julian and Raj for over 10 yrs now and just wish I had come in contact with them sooner. Having had my clinic for 22 years I have made some decisions over the years that have cost me a lot of money. Everything I have bought from Unique has been a massive success in my clinic and their customer service and attention to detail is second to none.

Charlie L.

I can’t speak highly enough of the team here. I called up yesterday with a very last minute request, Raj was kind and understanding and made sure everything was sorted, saving a lot of stress on my side.

Dan H.

Be aware that the company does not operate in compliance with the UK law and is refusing a return/ refund of the goods despite a request to do so was made within the 14 days as is a norm for online purchase. This is for a device that has been turned on once. Sadly the smaller Celluma models DO NOT cover your entire face (perhaps if you have a small face they do) despite all their marketing material and videos showing it would cover it. They have a warning that they do not do refunds, which should have been a red flag as that's against UK law - i.e. to display such notices for online purchases, but sadly I fell for their advertising and ourchased anyway. If you can buy a red light device from someone who cares about the customer - most manufacturers offer 30 or even days of satisfaction guarantee for similar devices even when the device is skin-contact unlike the this one. CELLUMA throw around words like medical grade etc but for individual consumer there is no such exception, everyone is covered by the 14 days guarantee for online purchases. I have reported this practice to the ombudsman and my credit card company alike. I strongly recommend unless you have seen the device in real life and have been able to test it first, don't go ahead and purchase unless you want to go down the road of lengthy disputes or can afford to throw away over £1000. Buy on Current Body or similar retailers, who value their customers. I realize that some people may be happy about the purchase, I cannot speak about the quality of the device as I have not used it, but sadly I cannot dedicate 1h to one treatment as that's what I would have to do - 30 mins for top of the head and another 30 mins for the bottom. That's not what I was sold and not what I expected.

Laura N.

I would not recommend this company at all. The customer service team are horrendous, not helpful. With attitude. The so called ‘manager’ laughed down the phone when I asked to make a formal complaint to senior management or to speak to senior management and refused to give me an email address of somebody with a higher role. I have used this company previously and love the brands they work with however the customer service is what lets this company down I would not recommend this company for anyone wanting to work with them purely for the reasons of customer service.

D H.

Stay away! Horrible customer service