Graham Road Surgery - Weston-super-Mare

Address: 22 Graham Rd, Weston-super-Mare BS23 1YA, United Kingdom.
Phone: 1934628111.
Website: grahamroadsurgery.nhs.uk
Specialties: Doctor, Public medical center.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 153 reviews on Google My Business.
Average opinion: 1.4/5.

📌 Location of Graham Road Surgery

Graham Road Surgery 22 Graham Rd, Weston-super-Mare BS23 1YA, United Kingdom

☎️1934628111

⏰ Open Hours of Graham Road Surgery

Monday: 8 am–6:30 pm
Tuesday: 8 am–6:30 pm
Wednesday: 8 am–6:30 pm
Thursday: 8 am–6:30 pm
Friday: 8 am–6:30 pm
Saturday: Closed
Sunday: Closed

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Graham Road Surgery Overview

Graham Road Surgery, located at 22 Graham Rd, Weston-super-Mare BS23 1YA, United Kingdom, serves as a vital public medical center offering a range of medical services under the guidance of a Doctor. With a contact number 1934628111 and an online presence through grahamroadsurgery.nhs.uk, patients can easily reach out for advice and treatment. The surgery is notable for its accessibility features, including a wheelchair-accessible car park, wheelchair-accessible entrance, and wheelchair-accessible toilet. However, it's worth noting that appointments are recommended to ensure timely care, and the average opinion on Google My Business reveals a slight concern as the average opinion is 1.4/5 based on 153 reviews.

Location and Contact Information

Graham Road Surgery is conveniently situated in Weston-super-Mare, a coastal town in North Somerset, England. For those seeking medical assistance, the address is 22 Graham Rd, Weston-super-Mare BS23 1YA. The surgery can be reached directly via phone at 1934628111, providing immediate support for urgent medical needs. The website grahamroadsurgery.nhs.uk serves as a valuable resource for patients to find more detailed information about services offered and how to book an appointment.

Specialties and Services

As a Doctor-led public medical center, Graham Road Surgery offers a broad spectrum of medical services catering to the community's health requirements. While specific specialized treatments may vary, the general focus is on providing comprehensive primary care. The inclusion of wheelchair-accessible facilities indicates a commitment to inclusivity and ensuring that all patients, regardless of mobility, can receive care comfortably and conveniently.

Accessibility Features

Wheelchair-accessible car park: Ensures that patients with mobility issues have easy access to the surgery.
Wheelchair-accessible entrance: Facilitates smooth entry and exit for wheelchair users.
Wheelchair-accessible toilet: Provides necessary facilities for patients who require them.

These features demonstrate the surgery's dedication to serving a diverse patient population with varying needs. Appointments are highly recommended to avoid long wait times and ensure that patients receive the attention they need promptly.

Patient Reviews and Opinions

The patient feedback for Graham Road Surgery, as reflected on Google My Business, paints a mixed picture. With 153 reviews totaling an average opinion of 1.4/5, it's evident that while there are positive aspects to the service, there are also areas that require improvement. Some patients have praised the accessibility features and the availability of a Doctor, which is commendable. However, the lower rating suggests that there may be issues with service quality, patient care, or possibly staff interaction that need addressing.

Recommendations for Potential Visitors

For individuals considering a visit to Graham Road Surgery, it's beneficial to be prepared for the need to book an appointment. The surgery's recommendation for prior booking ensures that patients prioritize their health needs without causing undue delays for others. Additionally, due to the average low rating, prospective patients might want to inquire directly about specific concerns or expectations before making an appointment. The surgery's accessibility features are a notable advantage for those with mobility challenges, ensuring that medical care is accessible to everyone.

Conclusion

Graham Road Surgery stands as a community-focused medical center with a commitment to accessibility. However, the average patient rating indicates an opportunity for the surgery to enhance its service quality. Patients are advised to take the time to read reviews, consider making an appointment, and utilize the surgery's accessible facilities. Despite the mixed feedback, the surgery's dedication to serving the local community is a positive aspect that can be built upon.

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👍 Reviews of Graham Road Surgery

M B.

1/5

They say they're going to call you that afternoon.
My job is literally on the line and I have zero energy to be able to sort this out. I have cognitive disability and complex mental health needs and I recently joined this GP outside of catchment area usually but I was
refused from 168 Medical.
I went in to ask about my Fit Note status. It's run out. On Monday. My work breathes down my neck. I'm not ready to go back to work. I could actually lose my job cuz of this not getting my Fit Note in time.
If you say you're gonna call you need to call.
I've been on hold for 11 minutes making this call. On a Wednesday morning.

Emily C.

2/5

Go to this surgery for uni. The receptionists are lovely and have had some nice nurses when having blood tests. However, I have felt often brushed off by the doctors. They constantly forget to call me, and today I rang up to ask when they would phone me and they said they would phone today. I haven’t had any call and am now going to have to wait till Monday to ring back AGAIN. Not to mention one doctor I had, I didn’t really understand what he was saying or trying to tell me, making me feel very anxious. He touched my ribs and then only asked afterwards when he was already touching my ribs if it was ok to do so. As a young girl this is not great, I know he wasn’t trying to be creepy but just made me uncomfortable. However there have been some lovely staff and I think small things like this just let the surgery down. Really needs a better system for calling people back as well as I always feel like they forget about it me and I always am the one having to ring them to remind them to ring me .they also had no record of a medication that I had been taking and that they prescribed me for the last two years.

India P.

1/5

Should be a 0 star rating.
My mother rang this surgery (she hardly ever rings the doctors) for a really bad chest infection. She listed her symptoms, told the doctors the agony she was in and all she got told was to "ring the pharmacy and take painkillers, have a warm bath" since "chest infections take 3 weeks to show up". She has been ill for over 2 weeks by this point. She was in tears by the end of the phone call because of the disgustingly POOR service she received.
She works in a care home so couldn't even go to work, and yet they still refused to even give her an appointment and check her out. She's in her 50's and works 70+ hours a week.
Absolutely appalling. Hope no one receives this sort of behaviour from the staff. Go ANYWHERE ELSE.

Keefe F.

1/5

Rude & Abusive Doctors who are untrained causing great distress & Anxiety. They took my meds off me without weening me off putting me at great risk of death. Meds that are vital for my quality of life. I've been calling 111 all weekend updating them on how serverly ill I am due to withdrawal. Avoid at all cost because your life is precious & you deserve to be loved 😍

14/01/25

I was nearly murder new year's Day & had my medication stolen as a result. The surgery practice deny my application for assistance with life changing meds & deny I came into the practice to give a crime reference number. I have been accused of lying & my meds with held.
The prescription line lied about my recent claim & have clearly not seen my medical records to prove I was almost killed.
I'm getting this place shut down if it's the last thing I do...... Sometimes I have thoughts that are very negative & I have to pray God removes them least I act out.
Taking the right route will prove of great value.

SHUT THE PLACE DOWN!

Thomas H.

1/5

Very rood receptionist, I phoned earlier asking if I could change doctor as closer (5 min walk away) she was nasty and wanted to know all about me, I only wanted a form to fill in. When I got one the look was like death when I left . Thanks but no you need to have a word with her.

Ralitsa T.

1/5

I am utterly dissatisfied with the surgery’s service. My boyfriend was diagnosed with tendinitis and had an appointment with a physician. When the appointment was booked over the phone, the physician said she would book it for 8:20. Then he had a message that the appointment was booked for 8:40. When we went there, he filled in his personal information on the screen. The screen showed 8:40. After 40 minutes of waiting, the receptionist told us that he had come late ( we had been there at 8:36). And he missed his appointment at 8:20. When we showed her the message that the appointment was booked for 8:40, she continued to claim that the appointment had been booked for 8:20. When we were rescheduling we've asked for an appointment for the same hour 8:40. She almost books for a different time. In the end, we asked her to have this in writing. Is booking an appointment and using time management software difficult? I guess you need some brain cells for that kind of inquiry!

Charlotte D.

1/5

There was me thinking Graham Road had improved but I was wrong. Now the doctors are lying. I messaged on ask my gp yesterday and got told I would get a call today. They called 2 times one instantly after the other, so that doesn't give me a chance to answer as I was already busy at the chiropractor. I phoned up as no message has been left and I didn't want to not hear back. They lied and said they called me three times so I've now been removed from the list and have to apply again tomorrow. Clearly people's health is not their number 1 priority. I have been let down by this doctors I clouding fat shamed so many times, I'm really disappointed

Jael W.

4/5

Whilst having a poor experience with reception when registering at the surgery in January, I have just had a very helpful and effortless interaction with AskMyGP - resulting in a virtual PushDr appointment within 24 hours and a direct (and friendly!) phone call from Graham Road Surgery to schedule a face to face appointment within 48 hours. Kudos on the automated system and quick turn around, much appreciated!