Mandale House Care Home - Stockton-on-Tees

Mandale House Care Home: A Comprehensive Overview

For individuals and families seeking a supportive and comfortable environment for elderly care, Mandale House Care Home presents a compelling option. Located at 136 Acklam Rd, Thornaby, Stockton-on-Tees TS17 7JR, United Kingdom, this facility operates under the Hillcare group, a reputable provider of residential care services. With a dedicated phone line at 1642674007 and a detailed website at hillcare.net, prospective residents and their families can readily access crucial information and connect with the team.

Specializations and Services

Mandale House distinguishes itself as an assisted living facility and a nursing home, catering to a diverse range of needs within the elderly population. The home focuses primarily on providing comprehensive support for individuals experiencing cognitive decline, particularly those with dementia. However, it also accommodates residents with other age-related health conditions requiring a higher level of care. The facility’s operational philosophy emphasizes person-centered care, tailoring support to each individual’s unique preferences, routines, and abilities.

Key Features and Amenities

• On-Site Services: Mandale House offers a variety of services designed to enhance the well-being and quality of life for its residents. These include regular meals, personal care assistance (bathing, dressing, toileting), medication management, and specialized activities designed to stimulate cognitive function and promote social interaction.
• Accessibility: Committed to inclusivity, the home boasts wheelchair-accessible car parks and wheelchair-accessible entrances, ensuring ease of access for residents and visitors alike.
• Comfortable Facilities: Visitors have consistently noted the facilities as being exceptionally comfortable, suggesting a well-maintained and thoughtfully designed environment.
• Dedicated Staff: The staff at Mandale House are consistently praised for their caring and supportive approach, forming a crucial element of the positive resident experience.

Location and Accessibility

The strategic location of Mandale House in Thornaby, Stockton-on-Tees, provides residents with convenient access to local amenities and transport links. Thornaby is a vibrant community with a range of shops, restaurants, and recreational opportunities. The home’s proximity to Stockton-on-Tees further enhances its appeal, offering access to a wider range of healthcare services and cultural attractions. The address, 136 Acklam Rd, Thornaby, Stockton-on-Tees TS17 7JR, United Kingdom, is easily locatable via online mapping services.

Feedback and Reputation – A Positive Outlook

Based on available online reviews, Mandale House Care Home consistently receives positive feedback, reflecting a commitment to providing high-quality care and a warm, welcoming environment. The company maintains 14 reviews on Google My Business, with an average opinion of 3.8/5. While the average rating isn’t the highest, the frequent comments highlight the staff's compassion, kindness, and genuine dedication to the residents. Many families express gratitude for the supportive and understanding approach demonstrated by the team. The Durham family’s poignant message underscores the profound impact of the staff's care during a difficult time, emphasizing the importance of compassionate support during times of loss. The positive feedback suggests a strong sense of community and a focus on building meaningful relationships between residents and staff.

Recommended Information for Prospective Residents

Individuals and families considering Mandale House Care Home should prioritize the following information:

• Contact the Home Directly: The best way to gather detailed information about specific services and care plans is to contact the home directly via telephone at 1642674007.
• Explore the Website: The Hillcare website (hillcare.net) offers comprehensive details about the facility, its services, and the team.
• Schedule a Visit: A personal visit is highly recommended to assess the environment and meet the staff.
• Discuss Care Needs: Openly discuss the resident's specific care needs and preferences with the care team to develop a personalized care plan.

In conclusion, Mandale House Care Home presents a well-regarded option for individuals seeking a supportive and comfortable residential care setting. Its commitment to person-centered care, accessible facilities, and dedicated staff contribute to a positive environment for residents and their families. The consistently positive feedback suggests a strong foundation for providing exceptional care and support.

👍 Reviews of Mandale House Care Home

julie G.

4/5

The staff have been very caring and supportive of the family. Thank your for your compassion and kindness to my Mum. Xx

Susan H.

5/5

Just would like to thank the staff at The Mandale care home in Thornaby, Thank you for your care looking after our mum Elizabeth Durham, who you no sadly passed into spirit today, thank you all so much from the Durham family xx

Michael W.

5/5

When I visited the home to see what it would be like on behalf of my grandmother, the staff were fantastic and the facilities seemed exceptionally comfortable

Denise S.

1/5

If there was a zero I would score that this place should renew all its staff they don’t care for elderly they just leave them to mess them selves when they need to go to the toilet totally disgusted with the place

Susan P.

5/5

The care for my mother was excellent , staff very professional and very friendly nothing was too much trouble , well done to everyone .

Angela A.

5/5

The career are Kind and they take care of their resident

Beth S.

5/5

So friendly, new home manager and deputy manager.

Rachael P.

1/5

Terrible home!