Heaton Medical Centre - Bolton

Address: 2 Lucy St, Bolton BL1 5PU, United Kingdom.
Phone: 1204843677.
Website: boltongp.co.uk.
Specialties: Public medical center, Doctor.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets, Accepts new patients.
Opinions: This company has 75 reviews on Google My Business.
Average opinion: 2.6/5.

Location of Heaton Medical Centre

1204843677

The Heaton Medical Centre, located at Address: 2 Lucy St, Bolton BL1 5PU, United Kingdom, is a public medical center that offers a variety of services to its patients. With a phone number: 1204843677 and website: boltongp.co.uk, this center is easily accessible for those seeking medical attention.

One of the key features of the Heaton Medical Centre is that it is wheelchair-accessible, with a car park, entrance, and toilet that can accommodate individuals with mobility challenges. The center also has regular toilets and accepts new patients.

The medical center specializes in primary care, with a team of doctors available to provide a range of services. According to 75 reviews on Google My Business, the center has an average opinion rating of 2.6/5. While there is room for improvement, it's important to note that each patient's experience can vary based on their individual needs and circumstances.

If you're considering the Heaton Medical Centre for your medical needs, there are a few key factors to keep in mind. First, their location in Bolton makes them a convenient option for those living in the area. Additionally, their wheelchair accessibility is a valuable feature for those with mobility challenges.

When it comes to their medical services, the center's team of doctors is equipped to handle a range of primary care needs. While the average opinion rating may be a cause for concern, it's important to remember that individual experiences can vary.

Overall, the Heaton Medical Centre is a public medical center with a range of services and accessible features. For those in the Bolton area seeking primary care, the center is worth considering. To learn more about the center and its services, be sure to visit their website or give them a call. We recommend contacting them through their website for any inquiries or to schedule an appointment.

Reviews of Heaton Medical Centre

Yessi Raheem

1/5

The new system is shocking me. It has been a week from when I called them and filled in the forms that I have not got a response from them, no call, no email, no text. Nothing. I called them again yesterday and was promised to get back soon because she wants to ask her colleague about my request. But none up until now either. My request is about travel vaccines for my kids. I am aware of the importance to book travel vaccines to be 6 weeks for the vaccines to be effective. But now my time limit has been reduced because of no response for 1 week from them. This is very disappointing. I have never experienced this from them and I have to write this with regret. Is this new booking system even for real? Why did you do this to me and my kids? We have rights for this service, when are you going to respond to me, please?

Emmanuel Gianquitto

5/5

Second time this year, I filled in the form, got a same day appointment and saw a very experienced advance practitioner nurse in both cases. I felt they really took the time to understand the issue, the treatment prescribed worked perfectly. Keep this up! Thank tou

Sarah Almond

5/5

I've been with this practice for years and always had great care.

I've been prompted to review today by the recent changes to the appointment booking system. Gone is ringing up at 8am. You now fill in the econsult form either on the NHS app or surgery website and your information is then reviewed by a Dr and an appointment made if necessary.

I've had to use this system twice in the last month and both times I have been contacted in under 3 hours of submitting the request, with same day appointments available. I really can't ask for any more than this from my GP.

The staff have always been brilliant here as well, but the change to the appointment system has really made a huge difference to me and made the GP service so much more accessible (and less awkward than having to explain all your symptoms over the phone!)

EDIT: Just seen that someone else has reviewed the same system with a very different viewpoint! They might want to wait an hour or so and maybe they'll be surprised with a same day appointment... They definitely do exist!

Netty noodle

1/5

Physician heal thyself seems the new era
Three apps?
No online appointment phone triage or otherwise as per usual but to add insult to injury I can book a private gp from their app
Go physically in to see a receptionist to ask for sample kit and told to go back home to fill in the loose the will to live form once you get in the right app after lots of faff and wait for a gp you don't know to hopefully call to give permission to test your p they won't without it
there is a pun in there
Rubbish but got there eventually
Time to go back to basics with one app and common sense please

Jay Shepherd

2/5

We joined this surgery during COVID, I assumed the poor service was to do with the pandemic, however it simply just hasn't got any better. Every time my wife goes to pick up her repeat prescription, it's NEVER ready. So she's started ringing in advance to check that it's going to be ready on the daythey say it is, that's also made no difference... Each time this happens, the chemist next door and the medical centre just blame each other. Hilarious. Last time I checked the 'My GP' app, there are no appointments made available by the surgery to book online. Ringing up at 8am for a same day appointment really just isn't good enough a system, me and our children all need to be 'where we need to be' by 8am, we can't simply wait at home in case we get lucky and get an appointment, which could be any time that day. Or worse, not get an appointment and us all be late for school and work for no reason, potentially doing this every day until we get lucky. It really is quite disruptive from a school / work point of view. If it's all due to staff shotages and people doing 'no-shows' for appointments, I don't know what the solution is. But that's not my problem, I already have a job, that's their responsibility to sort out. Which they have not, during the 4 years I've been here.

Ch Mubashar Mazhar

4/5

Staff Behavior is very friendly
Lot of Parking space

Daniel Bailey

1/5

One of the worst dr surgery's iv ever been to ,
The reception staff are rude misrable and as helpfull as umbrella in a tornado,
The booking system is a joke you can't make appointment anymore becouse why would you at a dr's you need to full out a 200 question form and if your lucky hear back in 48 hours !!!!

avtar ubbi

5/5

I have always found the practice staff to be helpful and responsive. I tend to use on line consultations so as to leave face to face appointments for those that really need them. In doing so my queries and requests are answered within 2 days. I don't need to go into the practice for my repeats and I can do most things on the app.

My advice to other patients is to use the app if you can it will save you a lot of time.

The clinical staff have always been responsive to my healthcare needs.