Ixworth Surgery - Bury Saint Edmunds

Introduction to Ixworth Surgery

Ixworth Surgery is a well-established medical clinic and pharmacy situated in the heart of Ixworth, Bury Saint Edmunds. Dedicated to providing comprehensive healthcare services to the local community, the practice has garnered a reputation for its skilled professionals, patient-centered approach, and commitment to accessibility. Located at Peddars Cl, Ixworth, Bury Saint Edmunds IP31 2HD, United Kingdom, Ixworth Surgery is easily accessible and offers a range of services designed to meet the diverse needs of its patients.

Contact Information and Website

Patients can readily contact the surgery through the following channels:

• Phone: 1359230252
• Website: ixworthsurgery.co.uk

The website serves as a valuable resource, providing information on services offered, appointment booking, and important updates. It’s a central hub for patients seeking details about the practice and its offerings.

Services Offered

Ixworth Surgery prides itself on a broad spectrum of healthcare services. These include:

• General Medical Services: Routine check-ups, illness consultations, and preventative care.
• Prescriptions: Efficient prescription services, both paper and electronic.
• Chronic Disease Management: Dedicated support for patients managing conditions such as diabetes, hypertension, and asthma.
• Vaccinations: A comprehensive vaccination program, including seasonal flu vaccinations and childhood immunizations.
• Minor Injury Unit: Providing immediate care for minor injuries and illnesses.
• Pharmacy Services: An on-site pharmacy offering a range of medications, healthcare products, and advice.

Accessibility and Facilities

Ixworth Surgery places a strong emphasis on accessibility and comfort for all patients. The practice boasts several key features:

• Wheelchair Accessible Entrance: Ensuring easy access for individuals with mobility impairments.
• Wheelchair Accessible Parking Lot: Convenient parking facilities designed for wheelchair users.
• Wheelchair Accessible Restroom: A fully accessible restroom facility is available for patient convenience.
• Comfortable Waiting Area: A welcoming and comfortable waiting area with seating arrangements suitable for all.

Patient Feedback and Reputation

Based on numerous patient reviews, Ixworth Surgery consistently receives positive feedback. The average opinion is a commendable 4.1/5, reflecting a high level of patient satisfaction. Patients frequently commend the doctors and practice nurses for their excellence, professionalism, and proficiency. Many highlight the empathetic and caring approach they consistently receive, describing the treatment as both sympathetic and kind. The reception staff are also frequently praised for their helpfulness and dedication to meeting patients' needs. Furthermore, the pharmacy is consistently described as well-run and efficient. The layout of the surgery is also notably appreciated, with ample parking provided. The ease of registration, particularly for new patients, and the thoroughness of the initial consultations are frequently cited as positive attributes. It’s clear that the surgery prioritizes creating a positive and supportive environment for its patients.

Location and Practical Information

Ixworth Surgery’s location at Peddars Cl, Ixworth, Bury Saint Edmunds IP31 2HD, United Kingdom, offers excellent transport links and convenient access for residents of the surrounding area. The practice is situated in a pleasant and easily recognizable location, contributing to a positive patient experience. The ample parking facilities further enhance accessibility, ensuring that patients can easily reach the surgery without difficulty. The practice operates during standard working hours, and appointment times can be readily booked online or by telephone.

Conclusion

In conclusion, Ixworth Surgery presents itself as a reliable and patient-focused healthcare provider. Its commitment to accessibility, combined with its skilled staff and comprehensive services, makes it a valuable asset to the local community. The consistently positive feedback reinforces its reputation as an outstanding practice. For individuals seeking a dedicated and professional medical service, Ixworth Surgery is undoubtedly a recommended choice.

👍 Reviews of Ixworth Surgery

Susan M.

5/5

The doctors and practice nurses are excellent, professional and proficient. I have always been treated sympathetically with care and kindness.The reception staff do their best to meet your needs and the pharmacy is well run and efficient. Outstanding practice.

Ruth T.

5/5

Very nice reception staff and doctors. My dad has just moved into the area and registered. He met his new doctor who very nice and thorough. Location and layout is good too with plenty of parking.

Emma P.

3/5

The doctors are brilliant, reception staff can be quite rude at times.
Appointments are so hard to come by you have to plan being sick around 3/4 weeks in advance. The reception staff normally tell you to phone in the morning for an emergency appointment but then tell you it's not an emergency so you can't have am appointment! - not sure on their logic on this one!
The communication between surgery and patients is very good, using email, phone and letters.
At the end of the day it is very much like a lot of other surgeries, it is too small for the community it serves.
There is a pharmacy on site - the pharmacy staff are kind and helpful.

Joanne C.

1/5

Please enable users to opt for online services (e.g pharmacy 4U). With busy lives some individuals would find it far more convenient to use these type of alternative providers.

The current service is regularly slow, prescriptions not processed on time necessitating a further wait or a second trip. A more flexible approach would result in an improved service for all patients and possibly lessen the burden on the hard working pharmacy team.

Izabela G.

2/5

I wish the surgery joined the electronic system of ordering and approving medication, i. e. Pharmacy2U). I have been using P2U for the past few years and had no problems; I recently joined the Ixworth GP and the surgery doesn't use the system; it approves electronically sent requests from Pharmacy2U by sending back a letter by post. It caused delays in getting life-saving medication for my elderly mother and I had to call 111 for emergency supply. This would spare us time waiting for the phone to be picked up and save the surgery time too. It would be so much easier for patients who work full time.
Please also consider joining askmyGP - a life and time saver as you can explain your problem and the dr can contact you by phone - no need to visit the surgery if it's something minor.
I also feel that the pharmacy doesn't protect my personal details. There's a table immediately in front of the window where you talk to the pharmacist, meaning you're at least a meter away from it and need to loudly confirm your name, address and the DoB so everyone in the waiting room can hear you.
I haven't met any of the doctors or nurses at Ixworth yet, therefore my review relates to the services only.

Jennifer W.

5/5

Outstanding, I moved here from my last doctor in the area due to Ill practice, it's night and day, so helpful staff are lovely, thank you, bless you .

PurpleHeart

2/5

Usually I have no complaints about this surgery but today was different. The GP was AMAZING however another staff member left me feeling quite upset by the way I was spoken to. Hopefully it was a “one off” and won’t happen again. 5 star service usually. 2 stars for today’s experience (no fault of the GP).

Richard F.

2/5

The staff are polite, especially the reception and pharmacy staff who are also efficient, and competent. The nurse practitioners are also great as are the other auxiliary medical staff like the fantastic physiotherapist.

Sadly, the physicians are next to useless at the moment whenever there's a serious issue. So much so that whenever my wife and I have had a medical problem any greater than a cough or strained knee, the response has been "go to A&E". Not good enough.