H T Practice - Ashton-under-Lyne

Alessandra P.

Absolutely the worst. Cannot get appointments before 3 weeks at least. If you’re very sick the only option is to walk down and go in person before 8am to see if there are any same day appointments. if you’re sick, is really a really unprofessional thing to make your patients leave the house to try and get an appointment.
Receptionists are mind blowing: once the didn’t tell the nurse I was there so I almost lost my appointment, another time it was a face-to-face appointment and didn’t tell me so I lost my appointment as I was expecting a call. You keep accepting new patients, how about you try to stay on top of the ones you already have? Not normal for people to get appuntamento weeks later, if one is sick they can’t wait 3 bloody weeks! Absolutely a disgrace to medicine and taxpayer money.

Lauren R.

Went early for an important appointment, sit waiting for 40 minutes with no one coming to see me. I go to reception and ask why its taking so long. Then get told no one is in today to do my appointment. Ring back to the referral who booked my appointment. Get told then put me down as not attending!

Lauren O.

Used to be a good surgery. I understand it’s been difficult in the recent years for the staff but something needs to change. You literally can’t get a appointment. I waited three weeks for a telephone appointment and the doctor didn’t even call me. Called back to be told they did but no missed calls, no voicemail nothing. The desk staff are rude and passive aggressive. You might as well just go to the walk in which I now do instead but even then they say you need to speak to your own doctor…. How?! The hospitals are taking all the heat because the GPS aren’t doing their jobs effectively or actually taking on board your concerns because your just a number in their que. It’s disappointing.

Chris R.

The Doctor's and staff here are Excellent. It does take a little while to get through on the phone but this is due to the time wasters who phone up with non urgent issues,ie the common cold.
People need to stop blocking up the phone lines for non urgent issues

B

Truly awful. Something has to change. Appointments are now all same-day only (except for routine appointments), but you need to ring at 8am for one. By 8:01, the automated system said all appointments were taken. I thought maybe these were not updated yet with it being the first day back from a long weekend, but 50 calls later to get through again, it says the same. When I talk to others at different surgeries, there may be a wait for an appointment, but it's nothing like this. At least they can book one.

You can spend days and days with a problem and not be able to get through, forcing you to use 111 or go to the walk-in - or worse if you've let symptoms get worse because you couldn't see your doctor and ended up in A&E.

Jaxx T.

One would assume that, on day one of "receptionist training school", lesson one would be "How To Answer the Plastic Ringing Thing on the Desk".

Apparently, not at HT Practice, Ashton-Under-Lyne. No, no, see because they'd rather LEAVE YOU ON HOLD FOR 30 MINUTES so you can book an appointment for in three weeks, which takes all of 90 SECONDS.

If they do not wish to stop the incessant plastic thing from ringing, I'd suggest another career for the receptionists at the clinic.

The fact that making an appointment now has to be pencilled in to my diary because of how long it takes is SHOCKING. Its not like I was in a queue, either.

Therese H.

please go back to being in a queue on the phone . at least you had a clue how long you may be waiting ,and could hang up and try again later . this new system of waiting , for an agent , just constantly repeated , and then ringing , and ringing , is far worse

Cross S.

Appointments are never available , phone service is a joke and receptionists act like they’re guarding heavens gates.
Disgusting. How they can still be advertising to take on new patients when they can’t care for the ones they have us beyond me.