Bentham Road Health Centre - Blackburn

Address: Bentham Rd, Blackburn BB2 4QD, United Kingdom.
Phone: 1254965200.
Website: cornerstonepractice.com.
Specialties: Medical clinic.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom, Accepts new patients.
Opinions: This company has 46 reviews on Google My Business.
Average opinion: 2.7/5.

Location of Bentham Road Health Centre

1254965200

Bentham Road Health Centre is a medical clinic located at Bentham Rd, Blackburn BB2 4QD, United Kingdom. The clinic can be easily reached by phone at 1254965200. If you prefer to learn more about the clinic online, you can visit their website at cornerstonepractice.com.

The clinic offers a range of medical services, making it a versatile option for those seeking healthcare. One of the key features of Bentham Road Health Centre is its accessibility. The clinic has a wheelchair accessible entrance, making it easy for those with mobility issues to enter the building. Additionally, the clinic provides wheelchair accessible parking and restrooms, ensuring that all patients have the necessary facilities for their needs.

For those who may be new to the area or seeking a new healthcare provider, Bentham Road Health Centre accepts new patients. This is a great option for those looking for a medical clinic that can accommodate their needs and provide high-quality care.

When it comes to the opinions of patients, Bentham Road Health Centre has received a total of 46 reviews on Google My Business. The average opinion of these reviews is 2.7/5. While not the highest rating, it's important to consider the individual experiences and needs of each patient.

Reviews of Bentham Road Health Centre

Marion Clayton

1/5

Just been told basically that I have nothing
wrong with me by a receptionist for an illness i have had for a few years now. In other words get lost. I will try and avoid the doctors even if I am dying now. Suffering would be be better than being humiliated.

Lee Sutton

1/5

It is a terrible doctors. I have 15 days of pills left so I ordered some more, I get a phone call it's to early, so I said leave it and approve it on Friday, "I can't do that" you have to re-order them when you have 5 days left, 5 days, so two days may be a weekend, it then takes a doctor 3 days to get it done another 3 days at the chemist, and guess what I will have run out.

As a doctors you are supposed to help people, not make our lives more difficult!!!

Alison

1/5

Never been in the health centre before. It was throwing it down outside so I rushed in and forgot my glasses. Went to the reception desk to ask where to go. There were 5 people in the back of reception and not one person came to help me . Eventually I spotted a sign and went to sit . Very unfriendly unhelpfully staff on reception. If I was a doctor there I would be having a stern word with them. They should be ashamed of themselves.

Timothy Fleming

3/5

Way too long on hold 55 minutes before I got through. Please change the music if we are going to be this long on hold! My question is,is it right that we are to be on hold this much regardless of how busy or under pressure the system and your and my practice is?
Thanks.

Mike Lamb

1/5

Yesterday (20/09/22) I rang twice to try and make an appointment, after receiving a text from the surgery asking me to make an appointment and on both occasions was cut off before being able to speak to a member of staff.
Today (21/09/22) at 1.45pm I tried once again to make the appointment and yes, you have guessed it, I was CUT OFF AGAIN before someone answered the call!! Perhaps I should try sending smoke signals but then again, they would probably get the wind to blow them away. What a system they have in place!!
***
After failing to get to speak with them via the telephone system I decided to go and visit the Health Centre in person inorder to attempt to make the appointment (the appointment that THEY, THE RECEPTION STAFF, had sent me a text asking me to make). I went to the reception desk (found that there was 3 members of staff on duty) at approx 3.20 today (21/9/22) and stood there, alone, for a good 5 mins during which time Scott, one of the reception staff approached the desk twice, looked at me, fiddled with some paperwork and then returned to his work desk. The other two members of staff also knew that I was stood there as they had both seen me but, made no effort to make any move towards the front desk! It's quite obvious that they, (the reception staff who must not be questioned!) are a law onto themselves. The directive sent out by the Health Centre Management request that patients of the service must be polite and courteous to the staff but it seems that it's just a one way as they, the staff, are allowed to ignore patients who visit the Health Centre!! After reading the 'reviews' left by other frustrated patients, I think that it's high time that the staff received re-training for their positions as they seem to think that they are demi-gods and as such are above carrying out the simple task of being polite and helpful! IMO

Collette Tomlinson

1/5

45 min wait on phone to not get appointment on same day . And when someone does answer the phone the receptionist think they are doctors.
Not helpful at all very rude .
I rang for a phone call back and I missed my call by 1 min so rang back for the receptionist who was a male to tell me it's not his problem I missed the call and now I have to ring back again in the morning and try and get an appointment so got to ring and wait in queue 45 - 60 mins wait .
I would hate it to be life threatening with how they are at this doctors

kelly ainsworth

3/5

Dr yow is great actually listens and sends you for tests. I wish there was more like him as some make you feel like it all in your mind.

Lisa Ainsworth

1/5

Useless after spending an hr trying to get through I was told to call back tomorrow for an appointment.
I will be changing Drs