University Hertfordshire Medical Centre - Hatfield

Abbie C.

Cant ring up for an appointment no more, has to be on Accurax even when in an urgent situation and to try and sort out previous medical referrals its just so useless to do it online. Not everyone has access to the Internet and in an urgent situation, you wouldn't be filling out a form.

Just so useless and not helpful at all. What happened to ringing up and making an appointment 🙄🙄

elisabeth A.

Very frustrating talking to receptionists at this Medical Centre!!

I rang in multiple times (at least five separate times) to get a medical certificate to be able to complete my year abroad and apply for a Study Abroad Visa (which is required for me to complete my degree) but receptionists wouldn't let me speak to a doctor and seemed to be unsure what a medical certificate was. I had to ask a parent to ring in for me as I felt I wasn't being listened to and being talked over, this whole process took over two weeks from asking for a letter to be written for me to actually talking to a doctor and getting a letter posted to me.

This has overall slowed down my visa application process although I asked for it well in advance of the deadlines!

This whole situation is making re think if I should re-register here!

Vasco C.

Friday, 3rd of May, called because of an active infection and fever + swollen lymph nodes and the reply I got if i were you I would go to the pharmacy, refused to booked me for today as it’s just a hair and advised me to go to Welwyn garden?!?!? Whoever gave a job to this woman as picking up the phone in a medical center must’ve smoked something, she has the level of empathy of a rock.
And how is she saying there are no way I can hook something for today? I called at 9! They open at 9! Don’t tell me I can’t book an appointment because you and your excuse of staff want to go home early on a Friday.

Maureen W.

The receptionist was so incredibly rude and had a complete lack of empathy

Kyle T.

Very friendly staff and very knowledgeable doctors. They are currently helping me investigate multiple health issues and are very efficient at it. Never had a bad experience with them.

Vivek L.

I wish I could give 0 stars because I am very disgusted by their treatment of their patients.

I called in to enquire nicely about a travel vaccination, and I also nicely asked them if the nurse is able to check my records to see which vaccination is safe, and the reply I got was "Check the records yourself, you should know what you have".

When I went in-person the other day, I sent them an e-mail saying that I am trying to get a jab for the last 3 weeks, they tried to brutally verbally attack me in front of 2 other people. I literally stormed out of the place, all humiliated and confused.

To anyone who is not well, don't come to this snake pit only to get your head bitten off. Go to the surgery just off Bishop's Rise.

What's the point of having a university surgery anyway. It is not at all necessary.

Ema M.

I’ve only been here for two years. Every single time I have been sick, I have been refused an in person appointment or they have not answered the phone.
Mind you, I call WAY before 12:30 every single time.
I even took covid tests before calling as to make sure they wouldn’t refuse treatment, but that’s completely useless.
I suffered for two weeks with a severe sore throat that they wrongly prescribed antibiotics for because they refused to see my throat in person.
It is simply impossible to get treatment if you’re sick at an inconvenient time. You can only be sick between 8am and 8:30am apparently.
I will have to leave a formal complaint because this is unacceptable.
How can anyone see a doctor in this town?
Are we meant to visit the hospital every time we have an ear infection?
This is THE WORST healthcare I have ever experienced in my life.

Elle K.

The receptionists ruin this place 100%. I have never been in a drs surgery where the receptionists think they are medical surgeons and wants to know everything over the phone before booking appointments. Makes you feel extremely uncomfortable. When you call up your asked if its an emergency, if not you have to call another day yet you get the same answer another day. You are refused to book for another day and told to call in the mornings. This place can be run a lot better.