Royal Primary Care Ashgate - Chesterfield

Royal Primary Care Ashgate: A Comprehensive Overview

For individuals seeking reliable and accessible primary care services in Chesterfield, Royal Primary Care Ashgate stands as a noteworthy option. Located at Ashgate Manor, Ashgate Rd, Chesterfield S40 4AA, this medical centre offers a comprehensive range of healthcare solutions under the umbrella of NHS Chesterfield. The practice’s phone number is 01246748000, and their website, rpcchesterfield.nhs.uk, provides valuable information regarding their services, opening hours, and appointment scheduling.

Specialties and Services Offered

Royal Primary Care Ashgate’s core function revolves around providing general medical care. They operate as a medical group staffed by experienced general practitioners, doctors, and a team of registered general nurses. This allows them to address a broad spectrum of healthcare needs, including routine check-ups, chronic disease management, vaccinations, and minor ailment treatments. The clinic also functions as a fully-fledged clinic, equipped to handle various medical assessments and consultations. Specifically, they offer:

• General Practitioner Services
• Prescription Services
• Health Screenings
• Minor Injury Clinics
• Vaccination Programs
• Chronic Disease Management (e.g., Diabetes, Hypertension)

Location and Accessibility

The practice’s address, Ashgate Manor, Ashgate Rd, Chesterfield S40 4AA, places it within a convenient location for residents of Chesterfield. A key feature of Royal Primary Care Ashgate is its commitment to accessibility. They offer a wheelchair-accessible car park and an wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access the facility. Furthermore, wheelchair-accessible toilet facilities are available on-site. This dedication to inclusivity underlines their commitment to providing equitable healthcare access to all.

Other Points of Interest and Policies

Beyond physical accessibility, Royal Primary Care Ashgate demonstrates a progressive approach to healthcare. They are an LGBTQ+ friendly practice and actively foster a transgender safe space, recognizing the specific healthcare needs of these communities. Appointments are generally required, reflecting the nature of primary care consultations. The clinic also provides a standard toilet facility.

Patient Feedback and Reviews

Currently, Royal Primary Care Ashgate has 180 reviews on Google My Business. However, the average opinion stands at 1.9 out of 5 stars. This indicates a need for improvement in patient satisfaction. While some patients report positive experiences with the doctors and the overall service, a significant number have voiced concerns regarding waiting times, appointment availability, and communication. It's crucial for the practice to address these concerns proactively to enhance the patient experience. The sheer number of reviews suggests a considerable patient base, highlighting the importance of responding to feedback and implementing changes based on patient suggestions. Further investigation into the specific issues raised in the reviews would be beneficial for identifying areas of strength and weakness.

Recommended Information for Prospective Patients

Individuals considering Royal Primary Care Ashgate as their primary care provider should note the following:

• Appointment Required: All patients require an appointment to be seen.
• Contact Information: Phone: 01246748000
• Website: rpcchesterfield.nhs.uk
• Address: Ashgate Manor, Ashgate Rd, Chesterfield S40 4AA
• Accessibility: Wheelchair-accessible car park, wheelchair-accessible entrance, and wheelchair-accessible toilet facilities are available.
• Community Focus: LGBTQ+ friendly and a transgender safe space.

It’s recommended that potential patients visit the website to learn more about specific services, check appointment availability, and familiarize themselves with the practice’s policies. Contacting the clinic directly via telephone is also advisable to address any specific questions or concerns.

👍 Reviews of Royal Primary Care Ashgate

MoistMusic

1/5

They have cancelled my Appointment 3 times in a row for a medical review , Then stopped my medication out of nowhere because I've not had a review.
I'm now without any Medication and think it's really wrong when it's not my fault!!!
And it's impossible to get to talk to a Doctor.
They should have carried my medication on what I've been on for over 20 years until they finally give me a medical review. 111 said the same when I rang them.
Don't think I can cope

Andrew S.

1/5

Appalling service by a 3 members of staff. Treated as abusive when I was not happy about some of my anti-psychotic medication not being prescribed. Very upset and disappointed - feel discriminated against . As others have said , if I could give zero stars I would most certainly do so .

M

1/5

You put a request in online for a call back to discuss an appointment - they never receive it and never call you! You have to call them to chase it up and then they fob you off - you have a duty of care that you are not upholding!

daniel P.

1/5

Is it just me or is this the worst medical surgery in Chesterfield. It is impossible to ring and get it touch and even when you drive to the surgery they still don't book the appointment you have requested. This place needs some serious new management.

Mark W.

1/5

Useless booking system, I called and waited in line until they were available and the call connected but no one responded until they hung up. I then could not call back and now will have to wait another day to book an appointment. Archaic, out of date, inefficient and useless system

Paul S.

1/5

Just plain bad. Todays instalment is: I had a routine a appointment booked by telephone that I've waited weeks for...and Dr Pascal Ward simply hasn't called me as arranged. Its now an hour since the appointment time. Leaving me facing another battle with the receptionists and another wait for another appointment. No wonder the review scores are so low for this practice. - update he just called 1.5 hours late

Tom J.

1/5

The receptionists will not listen properly or just don't seem to care, Also the Second time in just over a week I've waited in all day for the doctors to ring back and they never did .

George M.

1/5

Tried to arrange another doctors appointment, was told cannot do this as in 2 weeks time will be a bank holiday so will have to call back Tuesday.

Arranged a call back for Tuesday, got told all the appointments are gone, she told me she will arrange a call back for Wednesday, not even bothered calling me this time.

It puts me off going to the doctors as it proves so difficult to even get an appointment to get some help.