Greater Manchester Mental Health NHS Foundation Trust - Manchester

willow R.

Having been a worker and a patient, I have seen both sides and sadly it's absolutely shocking across the board. Of course this is a generalisation as there are some good people. I have been in large meetings with 'higher ups' such as the chair and others, more interested in how they're perceived than actually understanding mental health. There are far too many egos.

I have been treated appallingly, so much so that I've had the ombudsman help me make changes to terrible procedures within services, which keep happening over and over again. The fact I am constantly chasing my own care, whilst being told it is a 'funding issue.' This is only true to an extent as I have seen well staffed organisations, sometimes overstaffed, with lack of training, lack of communication between staff and departments and a complete lack of care by many.

I have been inpatient and left after a short time due to a mixture of chaos, apathy, and some very uncaring staff. It is up to the people in charge to take on decent staff and manage them efficiently.

Too many times I've had meetings to discuss complaints, let down again and again, stigmatised because I don't 'look' like I have mental health issues, so I'm treated accordingly by so called 'professionals.' One of the leading causes of death within mental health patients is suicide, and suicidal intent doesn't have a 'face,' in fact many people who do this seem happy and calm.

I am sick to death of this 'service,'...not only for me but my child who has trauma that has now become so bad, that they need intensive intervention, yet it could have been avoided of people actually 'listened.'
I have had a well known children's mental health service refuse a home visit because 'he wasn't motivated for change'..laughable. When I mentioned a 'big bad scary' organisation that became involved, who would force them to help, how surprising they couldn't act quick enough. Reactive and protecting their image.

Cliche to say I could write a book, in fact I'm thinking of going to the press because nothing else seems to work.
Needless to say, awful awful service for the most part and I have heard this too many times from countless others.

Finn J.

Appalling Mental health service.

Just had a TXT to say I have an appointment with the CMHT team 28/2/25 at 9am.

The TXT fails to say, where / who with / what for / how long it will last / face to face / on the phone?

The TXT also states to call them if you need to discuss the appointment, yet after 8 calls, nobody ever answers the phone, so the TXT is totally pointless.

When I finally got through to a man who sounded as if He was half asleep, he said that there was no appointment until April meaning my treatment is delayed because their communication is appalling & they did not send a letter for the appointment as they should have done.

It was an 8 minute phone call that was more painful than pulling teeth with rusty tools, when I asked for the address of the appointment I was told it was near Police Headquarters & to "Look for some signs"

When I asked for a confirmation letter to the new appointment I was told " this conversation is confirmation"

If you are struggling with your mental health, this is the last place you need to be seen. They couldn't care any less if they tried. They simply are not bothered that anyone needs help & the staff have clearly had zero training on communication or customer service.

They don't help with mental health, they make it worse.

I've unfortunately had to deal with them for nearly 5 years & I can honestly say they are grossly negligent.

They NEVER answer the phone

They NEVER call back

They NEVER send letters in time

They send TXTs for appointments I know nothing about with no details about where it is.

Back in 2021 I told them I had previously had 3 Recent overdose attempts & they did NOTHING.

They are not fit for purpose need shutting down & are a disgrace to the NHS

Zain H.

Shockingly poor service and extremely unsafe. Stay away from this hell at all costs unless you want to deteriorate further. More focused on patting themselves on the back and living in a deluded world, seeking validation and hugely inefficient and ineffective at what they do. A cash cow.

Ginder E.

GMMH is a veritable horror show. I have, in my interactions with their ‘services’, run the gamut of emotions from profound despair to complete exasperation. I have found complete inadequacy at every turn from the inept, unreachable psychiatrists & the flippant, hardened, lazy , uncaring nurses to the the gatekeeping, clerical & adminstrative roles who seem to take a sadistic pleasure in being rude & absolutely terrible at their jobs. My dealings with them have been on behalf of a family member who sadly found themselves temporarily in their ‘care’. They experienced terrible treatment at the hands of GMMH at every turn. I pity anybody reliant on & at the mercy of GMMH

Ezz D.

I don't write reviews but I had too on this. it's so bad . I have called 4-5 times in the past month and I've not once been answered within the hour which is fine if this line wasn't specifically called a crisis service line . There isn't enough competent people on the line

Amy

Don't bother trying to get help from GMMH. They can't answer simple questions, will waste your time with meaningless back and forths (I'm at around 2-3 years now) and will ultimately give you the runaround while you try to chase them up for the most basic help. Expect to get worse while waiting and hoping rather than actually receiving help from this "service".

violet S.

This trust are currently causing me such unnecessary stress. Trying to get anything sorted, or to have issues resolved means jumping through so many hoops! Tried Customer Care team, wondering if Ombudsman is my next option

Kaikashn B.

Mental health just a word. They are big liear and scammers.They don't do their responsibility mental health services play with human rights.If you can't do your job and responsibility must close your service at