Waters Meeting Health Centre. Also Bardoc Associates are located from this center. - Bolton

Saha A.

Take my daughter to Gp and meet Dr Seb Pillon. One of the best Dr I have meet seen in 20 years. Very respectful, friendly and caring. understanding petion problem and trying thier best to help petion.

Design F.

Very rude staff don’t offer appointments and the receptionist decides if you can get the appointment or not not recommended att all and i wish the NHS close your practice soon every one complained about your way of treating patients worst practice i ever registered with

Shady A.

Got seen by GP on out of hours for a ear infection, cannot get over the staff on who take the calls and nurse call back, they called me twice to checkup on me see if I was ok before I got a call from the nurse and was given a appointment straight away to see a GP, with it being 12 midnight on a Saturday night I thought I’d have to wait till morning to find a chemist that would be open on a Sunday for prescription but that wasn’t the case, the GP gave me the antibiotics straight there and then. Thankyou out of hours team you do a great job 👍 and also the GP’s that do extra time to see patients when clinics are shut throughout the night and the GP I saw I don’t know the name was from Manchester an excellent doctor.

Irene S.

I was early for my appointment but was seen right away as a patient hadn't turned up. The nurses were pleasant and professional.

Muneba A.

I have attended the clinic for an appointment this week. I had a query regarding my sons medication. The receptionist Karen went over and beyond to assist me. Shes an absolute gem. She took the time to understood the root cause of the query and did her upmost to resolve.

H

Unfortunately, I had the experience of having to visit this health centre only to encounter such a rude and unhelpful conversation with the man on the reception. After being advised by an out of hours pharmacist to visit this centre to gain an emergency prescription, myself and my partner were rudely informed that this centre is not a walk in centre. My partner also was rudely informed that he could not use the toilet unless he had an appointment. To top the encounter off we had the most sarcastic "take care" when leaving. I understand there are reasons as to having appointments, not using the toilets however there is never any need to be rude, especially after informing him that we were advised by an out of hours pharmacist.

Hollie R.

After a phone assessment with 111 yesterday, an out of hours appointment was advised. I had never visited this practice before.

I then received a call from the receptionist at 6:50pm which was very brief and actually ended before I was given the address or even a postcode. The receptionist asked during the call how soon I could get myself there - as I was reliant on a taxi, I said maybe 7:15pm-7:30pm ish depending on the location. No appointment time was given.

After getting off the phone, I realised I had no idea where I was heading to for the appointment. I called the phone number back immediately and was met with an automated 'Closed' message. I Googled the phone number which directed me to the BARDOC service and I looked up local practices, but I wanted to be sure I was heading to the right place.

I phoned 111 again and managed to get the information after a few minutes wait on hold. I scheduled a taxi to get me there for 7:30pm but the taxi driver dropped me off at the incorrect place - a ten minute walk away. When I got to the reception desk at approximately 7:40pm, I was asked my name and when I gave it, the receptionist (female, white blonde hair, glasses) frowned at me and said "you're late for your appointment." As I tried to explain what had happened, she spoke over me and told me to take a seat. When already feeling unwell and in an unfamiliar place by myself, this service was not what I expected at all. As I had not been given an appointment time, how could I possibly be late?

The appointment with the doctor was fine and I was issued with a prescription and advice, but the welcome from the receptionist has left me with a bad impression of this practice. A little compassion and professionalism would go a long way, especially when communicating with unwell people.

Gordon C.

As a person who has been in the premises today all I can say is excellent service and polite staff, but when I was the witness to a member of the public handing out mouth attitude and abuse to a very polite staff member on reception all because he couldn't get what he wanted at the time.
Then I have to say that I feel sorry for the staff at the premises.
As no one should be on the recieving end of that sort of abuse.