Crown Home Care - Hook

Jill H.

Crown have been providing LIC to my 94 yo father for the last four years since my mother passed away. Dad has dementia and was totally unable to look after himself, although he was quite active until recently, when he had a lengthy stay in hospital.

They provided both short and long term stay LIC's, as well as relief companionship care, all who were thoughtfully chosen to suit Dad's personality and level of care. All proved knowledgeable and treated Dad with kindness and respect, he not only relied upon them but enjoyed their company.

Lesley, Jodie and their terrific team have always been available for questions or issues that arose, which was enormously helpful to me, as I live in Australia. I'd highly recommend Crown to other families who are faced with the need for care, and to allow their parent(s) to stay in their own homes for as long as possible.

Clare B.

As a family we have been working with Crown for over 3 years and they have provided excellent live in care and day care. The caring staff are thoughtful, kind and positive. The admin staff are helpful and responsive. Mum and dad have thoroughly enjoyed the time spent with their day carers and we have just moved to live in care full time now and the care provided throughout has made a difference to all of our lives. Thank you.

Cargo C.

Couldn't have wished for a nicer company to deal with. We did interview various local carers for my mum and dad, some of which were very expensive and all whistles and bells but Crown Home Care came across more personal and we gave them a go. We were so pleased with the help that they offered my parents and they would always mention anything that they were concerned about with regards mum and dad. Unfortunately mum has dementia and has now moved into a home and we no longer need them anymore but we would highly recommend them. Thank you again to all the Managers and all of the carers that came to the house..thank you x

Simon C.

Crown have been caring for my mother for the last two months. All the careers have been kind and considerate. My mother is an Alzheimer's sufferer and they have been excellent with both the good and the bad days. They visit once a day to get my mother up, washed , and dressed and she has grown to value their help and engagement. Thank you Crown.

Mike C.

After the death of his wife (my mother) in 2021, my 91-year-old father had been living at home and looking after himself for two years. He was (and remains) mentally very sharp and physically strong for his age. He was fiercely independent and opposed to any form of care or support.

In late October 2023 he was admitted to hospital after collapsing at home. The hospital doctors immediately diagnosed the cause to be incorrectly managed Type 2 diabetes. He was very weak, unable to walk without assistance, unwilling to eat and becoming delirious. The hospital doctors’ view was that if he recovered, which was not certain, he would be unable to continue to care for himself alone.

I contacted Crown Home Care on Monday the day after he was admitted to hospital. The very next day Crown’s Live-In Care Manager met me at my father’s house to conduct a recce of the property and to discuss his care needs in detail.
By Wednesday Crown had prepared a full care plan and a list of candidate profiles, and by Thursday – just three days after my initial contact and with my father still in hospital – Barbara arrived in the role of Carer-Companion, two days before my father’s return home from hospital.

By the time my father was discharged from hospital, Barbara had cleaned the house from top to bottom, checked the entire house and garden for hazards, weeded and hosed down the patio, re- stocked the kitchen, washed all the bedding, repaired two vacuum cleaners, introduced herself to the neighbours, and was ready for action.

For the first couple of months, Crown’s management team either visited the house or called me at least twice a week to make sure things were going well (they invariably were). Ten months later they still check in regularly and nothing is left to chance.

Their systems are outstanding: their at-home carers use an app to record a comprehensive daily account which covers medication, nutrition and any events of note, and both the client and close family members are invited to access this app. Records are always up-to-date and very comprehensive.

Finally, a comment on why I contacted Crown in the first place. I live in Winchester, a couple of miles from where my father lives. I have the good fortune to have as neighbours a couple of very active nonagenarians together with several friends of my own age who have moved to Winchester to be close to their own elderly parents. As a result I had heard, from clients and children of clients, that Crown was an exceptional organisation, responsive, relentlessly diligent, and with a roster of outstanding carer-companions. My neighbours were not wrong. It is my opinion, and my brother’s, that Crown’s swift and expert engagement probably saved our father’s life last year. Crown has opened up for him a new chapter of exceptional quality of life. He is as happy, healthy and energetic as we can remember and he too is very grateful for everything that Crown has made happen.

Mary W.

Crown have been providing care to our 93 year old relative who lives alone for 2 years. They have the most lovely and caring staff. They are able to adapt and change as needed. Mum has been shown so much sweet kindness and understanding. They have supported me in caring for Mum helping me to find solutions to problems. I am very impressed

Mark R.

We have daily care for my Dad every morning, whilst primarily there to assist with showering and shaving, they are also now taking him for short walks and doing number and word puzzles with him. When time allows they are also doing tasks around the house like changing the bed and cleaning the kitchen sink and downstairs toilet. Cannot recommend the professionalism of the back office team and the empathy of the visiting care team enough. Thank you.

R H.

The team at Crown Home are amazing. They all have time for Dad, they are on time, friendly, caring and he looks forward to their visits each day. Nothing is too much trouble. Thank you for helping to make living alone easier for him and for us to know he is safe and well looked after.