Stoke Road Surgery - Cheltenham

Наталя Марцінів

I want to say that I am very satisfied with the service at Stoke Road Surgery!
Very nice and kind doctors there who will always listen and help and nice people on reception. Since I will have to register in another area due to the move, I want to thank everyone, especially the very nice woman at the reception, her name is Amanda!
Best regards!
Natalia

Chris Watson

Absolutely brilliant! I was visiting from overseas, so didn't really know what to expect when I needed to see a doctor urgently. I was seen within 30 minutes of registering with the surgery, and can't speak highly enough of the service I received. A big thanks to the friendly, helpful, receptionist and the wonderful doctor that saw me ?

Olivia Sensier

Reception staff are lovely, very helpful. However some GPs are let’s face it useless, unsure of the advice they are giving to patience who call, have little faith in what they’re saying and left more lost than I was before. Asking for help for simple requests like what do you suggest doing and getting a very confusing non helpful answer isn’t great when you have to wait to receive a call back.

Rita Daddow

In the year I have lived in the area I have had to attend the surgery several times. As my health hasn’t been as good as I’d hoped it would be. I’ve seen a few different Drs & 2 nurses. The surgery I had at my old address my family had been with 60yrs so a real family Dr. I had a lovely gp & all nurses were lovely too & receptionist. I obviously was very concerned & a little scared I’ll admit at joining a new practice after along spell with my previous one. But I had no cause to worry as I can honestly say this is the nicest surgery I have been too. I have found the Drs all to be extremely helpful understanding & put you at ease. I’ve seen 3 in particular that were incredibly kind, understanding whilst very professional too. Even at my family Drs at my previous address I always was anxious going & felt panicky. But I can honestly say I don’t here, I have confidence in this surgery that they will do their best to help. Obviously we can’t expect to get through always straight away or be seen that day, it is a busy full time Surgery there to help us all, & I believe they do their upmost best to see us if possible. I have found all staff are as helpful as they can be & do their best. One negative is where the loos are situated, but that’s how it is! The main thing is the medical care & that is good.

james lloyd

I understand the NHS is in a lot of pressure but it does not justify the poor and unprofessional attitude from the reception. No hello just “name” with no signs of a smile or positive welcome.

And just to add. They make sure they don’t pick the phone up and leave people waiting all day. People like this are the ones who put pressure on the nhs as well as other factors.

Eleanor

Just amazing… This is quite honestly the best doctor surgery I have ever been to. Staff are friendly, kind, empathetic and really listen. In particular, Dr. Johnson is absolutely brilliant. She made me feel very calm and informed about my options when struggling with a health issue.
100% recommend! The e-consult is a brilliant feature they offer, too. Thank you Stoke Road surgery.

T

I rang up the surgery to make an urgent appointment to get some advice from a doctor and was spoken to by a very rude receptionist. I understand that the NHS is under a lot of pressure, working for them myself but there is no need for rudeness especially in this sort of industry. The receptionist had no time for me, no understanding and no politeness.

simon boulboul

The service I have received from the team at Stoke Road Surgery has been absolutely wonderful. The admin staff and receptionists are always polite and extremely helpful. The doctor I consulted with was very thorough, actively listened and responded to my needs. I wish to say. Big thank you to the whole team who are doing a fantastic job.