Everyone Active - Romford

Ben I.

The gym equipment is decent, changing rooms are average/below average. However, if you need to use the gym at peak times, I would go else where. This place is clearly way over the maximum amount of members. Leaving you barely being able to use any machine.

Harinder D.

I have been at this gym for a few years now, I recently signed up to PT sessions with Jake Hammatt, anyone considering taking up a PT must first try a trial session with him, I can guarantee you will not regret it. Not only do you receive the knowledge in dietary but also the correct method to workout with maximum results. My confidence in going to the gym has increased as the results so far a visible. He has also helped me with Anxiety issues, Jake has become my stress buster but most importantly a great friend as well. If you don't believe try a session

Jessica P.

Dated gym, dirty, looks like it needs a good refurbishment.
Air conditioning not working in hot weather. Machines are often broken and left broken. Managed by children who have no concept of customer care. Its cheap and its cheap for a reason.

Danielle

Member here. Good facilities all has been refurbished.

Not keen on the lack of swimming lanes and times available.

Gym is big and has everything you need.

Toilets cleaned.

Sauna, steam and jacuzzi too. Overall decent equipment and friendly staff.

There has been a few times over the past few months that no one has been there to open the gym, this is obviously a hic cup in service provision but for such a large establishment they should have a back up plan.

Sandra

I decided to revisit this leisure centre on the 1st of April 2024. Upon entering the gym there was one Everyone Active staff member working who was sat with his head down on his mobile phone, an 1.5hrs later he was in the same position, never mind that the equipment was dirty, no paper towels in some machines or no liquid cleaner. Staff were regularly on their mobiles, i pads, or even laptops, and staff sat in the staff office, leaving the gym unstaffed or downstairs talking to reception. I was using the RPM studio to do the virtual classes. There was a notice from the manager informing members that the studio would not be open until 5mins prior to the class starting, in the 7 weeks of using the studio 3 times a week only 4 times was that studio open on time. Staff made it difficult by opening just as the class was starting or even late and expected members to accept that. What was annoying I had taken the time to book the class online, tap in at reception and tap in again at the gym but was told they needed to know who was in which didn't make sense why bother booking a vlaas in advance tap in twice yet they still need to know who is in. If the staff bothered to lift their heads from their personal digital equipment and look at the monitor that Everyone Active supplies for staff to see who us in the gym they would see and have the information needed. I joined this leisure centre when it opened in 2018, which had amazing staff all the way through the centre, I couldn't praise the staff enough. I'm saddened at how quickly this centre has changed and not for the better. From staff that can't be bothered, staff that are rude to members and a gym manager who doesn't care that her staff are not applying themselves whilst being paid from Everyone Active. The centre manager is also rude. I was so frustrated with the terrible service and the gym manager's lack of acknowledgement with what was happening not only did I send a complaint in I decided to cancel my membership with Everyone Active and take my business else where. Not only have they lost a member but also a Personal Training client as well. Senior management need to give this centre a good shake-up. No wonder why members are going somewhere else. My advice would be sadly to think twice before joining Sapphire in Romford.

John H.

On the website says 8-21pm at weekends. If you go train in the gym after 8pm they tell you its gonna close. During the week its 6-22 but you can stay at the gym until 22. So during the week you can stay until closing. During weekends you're not allowed. This need to be rectified and it's not correct. I'm paying to use the facilities until a certain time and 1 hour is being taken off!!

marion C.

If I could, I will give this leisure centre zero star, first of all it’s rubbish, changing room stinks of urine. The swimming pool stinks of urine the whole leisure centre looks like it needs deep cleaning. I don’t even think anyone cleans the leisure centre I’ve never seen anyone go to the changing room and clean it. The place looks really tired, the whole leisure centre needs doing up. All they care about Is taking people’s money. I’m getting tired of the classes, it’s the same boring music playing all the time and the gym instructors they look tired and fed up. They need to get some young people. The only reason I’m going to this leisure centre it’s because it’s close.

Will C.

Love this gym! Staff are always helpful and friendly and all the equipment is looked after as well. Everyone who uses the equipment cleans up after themselves. I just always feel very comfortable when using the facilities here.
The swimming pool is clean and a nice size, they have a kids pool. I would recommend this place.