Firstpoint Homecare - Harpenden

Firstpoint Homecare, located at Address: 29/30, Firstpoint Homecare, Thrales End, Farm Thrales End Ln, Harpenden AL5 3NS, United Kingdom, is a reputable home health care service provider that has been serving the community for years. The company offers a wide range of specialized care services tailored to meet the individual needs of their clients.

One of the key features of Firstpoint Homecare is its wheelchair accessible parking lot, making it easy for clients with mobility issues to access the facility. The company's commitment to providing exceptional care is reflected in their 19 reviews on Google My Business, with an average rating of 3.8/5. This demonstrates the trust and satisfaction of their clients.

To contact Firstpoint Homecare, you can reach them by phone at 1582482405 or visit their website at firstpointhomecare.com. Their knowledgeable staff is always ready to assist you and provide more information about their services and how they can help you or your loved ones.

👍 Reviews of Firstpoint Homecare

Valerie B.

5/5

I would like to thank First point for everything that they did for Elisabeth. Elisabeth was not an easy person to deal with. When she came out of hospital in 2022. First point put in their most experienced carers. It was difficult as Elizabeth lived on her own. Elisabeth was disabled, from the chest down she could not feel or move her legs and she also had dislocated shoulders, which meant that everything in the house had to be put back in the same place that carers got it from, so as Elisabeth could then inform the next carers where to find them. Elisabeth would become frustrated at having to repeat herself every single time. For this reason, she did not get on very well with a number of the carers that came in.(She would mutter under her breath and call them or herself names.) in the last six months of Elisabeth’s life. The care that she received was above and beyond as she was now bedridden. The five main carers were very understanding, kind and respectful, they also tried to lift her spirits every time they came. That meant a great deal to Elisabeth. As a carer myself I know how difficult it can be. You may be tired, upset or another number of other reasons that you may not be giving a hundred present to the person that you are caring for. You are sometimes having deal with something from your last client, or traffic issues, so you are now late. So please do not rundown the carers as they all work extremely hard and do their best to look after your loved ones. The managers were also willing to help and resolve any problems. Special thanks to Lisa, Lydia, Ester, Clifford, Maureen. To office staff Sharon and Sarah.

Richard S.

5/5

It's almost 10 years since First Point began providing weekday visits by carers for my wife. Neither she nor I would still be using the Company's services if unhappy with their services. However, we have always been more than happy to remain with them as although carers inevitably change from time to time, my wife has found every one of her carers to be professional, punctual, very friendly & never appearing to be in a rush to finish. My wife looks forward to their visits, her chats with them & the fact she is always treated with respect & as an independent person able to make her own decisions e.g. decide what clothing she wants to wear etc. For my part, I greatly appreciate & value them pointing out the slightest new or unusual blemish, spot or anything else out of the ordinary noticed while caring for my wife, so we can discuss & decide on whether any treatment or investigation is necessary. My wife views each of her carers as a valued friend & I have total confidence & trust in their ability to safely care for my wife.

Dawn C.

5/5

My husband has late stage Alzheimer’s Dementia. He requires full assistance with all aspects of his care, is unable to communicate, nursed in bed 24/7 and totally dependent on carers and family.
He has been receiving care from Firstpoint since January 2021.
I am thankful for the outstanding care, compassion and empathy he receives from his lovely carers. It is truly amazing how they arrive day by day with a smile, kindness and encouragement, total professionalism balanced with genuine friendliness.
The support I have also received from management staff and carers is very much appreciated as it makes a sad and distressing situation more bearable knowing my husband is receiving the best care possible from Firstpoint

james F.

5/5

My aunt has been being cared for at home for nearly two years. The carers are great and treat her with dignity, they laugh and joke with her and she regards them very highly. Its extremely reassuring to know she is being looked after so well and it takes a lot of pressure off the family.

Lesley W.

5/5

My mother is unfortunately bed bound and relies on myself and the carers for everything. Firstpoint Homecare have been outstanding in their reliability, keeping me up to speed with what is happening and the wonderful carers that come to look after Mum. Nothing is too much trouble and they pay attention to the small details to ensure Mum is happy and comfortable. They acknowledge that Mum is there, they talk to her, have a laugh and a joke and let me know if they think Mum may need extra care or attention. I cannot recommend them all enough! Thank you so much Firstpoint Homecare

Tracey B.

1/5

The regular carers are really nice and do there job really well but when the regular carers go on holiday there is no replacements to cover there round and that means your loved ones are left with no food or drink and left in a dirty wet bed for hours. It's a disgrace.

R S.

1/5

An utterly toxic agency. Never use or work for this agency. As one client noted months ago, the management needs replacing entirely. We were lied to from the very first meeting, and a pattern of deception, evasion and constantly broken promises followed for 18 months, until First Point decided it could no longer cope, after it had twice let our mother go hungry through its incompetence. All evidence suggests that management abused its staff as well as its clients. It has twice been graded by CQC as ‘needing improvement’ and instead has markedly deteriorated. The few good carers left quickly. Do note also: if you are relying on HCC to manage the failings of this company, they will do less than nothing. The question remains: why has it not been shut down?

James H.

1/5

Had a Firstpoint car drive down and park on our private road. Chucked their lunch rubbish out of the window. Thanks for that. Not a great advert for your business - littering, trespassing and technically breaking the law by driving unauthorised down a public footpath/private road - yes there are signs. On the plus side they did leave when requested but denied the rubbish was theirs. RV66 YPR.