Accrington Pals Primary Health Care Centre - Accrington

Benn F.

I see multiple services within this building and I can honestly say the best receptionists you could possibly want within the NHS in these times... people forget just how much a friendly smiling face can go these days.. confidence is key and they all seem to know what they are doing and have you in the right waiting area in the blink of an eye .. the orthopedics and msk doctors always take the time to listen to me and actually care about my progress. And always offer me multiple options in regards to me treatment. I've really never had an issue at all and would say if your given an appropriate to see anybody there your lucky you've been given a good service

Mackenzie W.

Just spoken to the MSK Physio reception and received nothing but a rude older lady at the other end of the phone talking down to me as if she was the physio herself. Absolutely ridiculous. I had to rearrange my appointment and was replied to with ‘well do you really still need to see someone?’. If you’re rude and you have no phone manners you shouldn’t be a receptionist. I was nothing short of cooperative and never rude to her and was made to explain my reasoning for rearranging and was met then with silence and then blunt responses. It’s a shame really because I’ve never had any other issues with any other department.

Madness G.

Shocking service, had an appointment for this morning which I could not attend they sent me a message last week which I replied asking to reschedule and heard nothing, then rang yesterday to check and got nothing but an voicemail.

Then got a phone call of some weird old receptionist with a serious attitude problem saying that I have cancelled before which I have not so get your facts right, to be then talked to like a 2 year old child so I have told them where they can stick there appointment they said there appointments are like gold dust and that they can’t fill that appointment now well if you did your job right you would have replied to my message last Tuesday a week before the appointment was due when i notified you and second you do not speak to people like dirt on your shoe! If you don’t want to deal with vulnerable people then get a new job!

If you’re reading this you know who you are and all I will say is I hope they sack you!

If your appointments are like gold dust then you should have no problem filling it should you!

Oh and it was the 2 receptionists in the MSK physio dept incase your wondering 👍🏻

Lara O.

I was referred here by 111 to see the out of hours doctor. I did not realise how poorly I was and cannot praise highly enough everyone who helped me on that day, from the receptionists, the security guard, Dr Smith and the stranger who assisted the staff to help transfer me into a wheelchair. All the staff went above and beyond for me, they all showed genuine concern and they treated me with dignity and discretion because of the situation shielded me from being “on view” from other patients that day. I am very grateful to Dr Smith’s quick thinking in calling for an ambulance and potentially stopping a situation becoming much worse as a result of her quick, prompt action my stay in hospital was greatly reduced. I have nothing but praise and gratitude to everyone who was involved in my care that day

Mel C.

Very difficult to get an appointment the same day yet they don't tend to allow booking in advance for most things, the phone lines are horrendous. Upon getting seen by a doctor then I've found most to be professional and friendly so I've no complaints in that department.

Dave I.

I’ve left this practice hurray !!! Why you may ask well the telephone system is a joke. The app to make a appointment is rubbish but remember get up at 6.30am to get any sort of an appointment.
You need to actually go in to get some sort of real service it’s pathetic that I’ve wasted my time and energy in here. The staff forget to send your documents off. Of all the services I’ve ever had this must be the worst. Bye bye 👋🏻 👋🏻

Maureenwilson93 S.

I was very impressed with the service from speaking to Jill on reception then attending my appointment with the MSK Doctor who was very thorough. I was able to visit XRay Department at AVH straight afterwards and was seen within the hour. Excellent service from our wonderful NHS.

Phoenix L.

Horrid. Seriously considering leaving. Doctors tell me my pain is caused by stress. I'm stressed because I'm in pain. Pushed onto painkillers and antidepressants left rotting in incontinence pants with no help or offer for a referal or 2nd opinion. You feel rushed in appointments and you are more likely to tour Willy Wonkas before getting an appointment in the first place. Never see the same doctor twice. Worst medical practise ever.