TW2 Health and Fitness Club - Twickenham

Sonia D.

“Great Gym with Excellent Facilities!”

Amazing gym with modern equipment, clean spaces, and a motivating atmosphere. The staff is friendly and helpful, and the trainers are knowledgeable. Love the variety of classes and the spacious layout—never feels overcrowded. Highly recommend for all fitness levels!

Peter L.

Virgin Active gyms are quite comfortable. I used this complimentary on a match day at the adjacent Twickenham Stadium. The conditioner in my shower did not work properly.
Aside from that issue, this is a well organised, large gym.
They have pool and spa facilities and an enormous climbing wall in addition to the usual gym facilities.
Worth joining if you want to pay for membership and live locally

Domenico D. B.

It’s generally a decent club, though The standards have dropped since being taken over by TW2. The changing rooms were the cleanest ever seen. Now there’s a mountain of dirty towels all the times. The yoga class of Tuesday evening and Friday morning is what justifies me going there. regarding the pools, I don’t understand why this is the only club where the jacuzzi goes off for 5 minutes .. and then it restarts with one section at a time. I find this very challenging as it gets crowded and often you find people sprinting to the fountain that’s about to start, leaving you having to wait for the next turn… simply don’t understand this. Let’s not talk about how slow the check in system is.
It was so much better with a scanner and a card.

Alesia R.

I started discussing the transfer of our family accounts from VA with the team at the end of November. Since then, I have been unable to book any classes due to an unexplained outstanding amount on my account.

Given the poor communication from the management team throughout a few weeks, I realized the issue would likely never be resolved, so I requested a cancellation. However, no cancellation was processed, and the payment for February was still taken—without any communication.

When I called the head office, I was shocked to learn that our family isn’t even registered in their system. Despite this, my child continues attending swimming lessons, even though the head office has no record of his account. How is this even possible?

Honestly, I have never experienced anything like this.

Sammy- J. P.

I enjoy going to use the pool and spa here, my only complaint is that the spa bath could be a lot warmer, especially now that we are going into the colder part of the year. Despite this, I do enjoy using the facilities and having that time to relax and come away from the digital world outside.

I am still yet to use the gym, but slowly building up my confidence to enter that area of Virgin. I have been a member for just over a month now.

Overall the staff seem helpful and I've had no bad experiences.

Honor C.

Love being a member at TW2, the range of classes, PT’s , events and kids crèche are all amazing! Love the staff at the cafe who are always so warm and welcoming; Maria and Princess are super lovely!! Reception, maintenance and cleaning team are super friendly and amazing too! Can’t fault it!

Omar M.

Very rude staff and horrible customer service membership manager refused to speak to me on multiple occasions and avoided solving my issue for months now, this is not the type of service a customer should experience for the premium you pay. I am very disappointed as a customer who’s been coming to this gym for over a decade I prefered it a lot more when it was virgin. The manager sold me a dream and kept feeding me lies. If I could rate it 0 stars I would.

V. S.

Edited 28/11/2024
The Virgin has been sold... we were able to cancel the gym. But I have to tell you it was a nightmare to get my refund. Tons of calls I made to their customer team and tons of emails. People don't file the information correctly... I was told my refund was issued, and within 14 days, it should be credited to my account. However, I had to wait for 1 month. I have been told that all were refunded, but it wasn't. I had to push people to get my money back. I thought Virgin was bad, but the new TW2 club is even worse. It was a mess when they first opened. But bare in mind if you wish to cancel your membership, it will be difficult to do that.
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So far, I am very happy with the facilities and overall experience!

Editing this 08/06/2024
We were happy when we joined. There are a few issues now...
1. The V club has changed their working hours and close early now. This had a huge impact on our schedule, and we won't be staying for another year here. We would rather pay more and go to another gym.
2. Massive issue with parking. Every time there is a game, the parking is closed, and we need to run around to find the parking.
You need another solution for this as lots of people will leave on this basis!