Marshalls Cross Medical Centre - Saint Helens

Address: St Helens Hospital, Red Zone, Marshalls Cross Rd, Saint Helens WA9 3DA, United Kingdom.
Phone: 1744624806.
Website: marshallscrossmedicalcentre.co.uk
Specialties: Medical Center.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 84 reviews on Google My Business.
Average opinion: 2.2/5.

📌 Location of Marshalls Cross Medical Centre

☎️1744624806

⏰ Open Hours of Marshalls Cross Medical Centre

Monday: 8 AM–6:30 PM
Tuesday: 8 AM–6:30 PM
Wednesday: 8 AM–6:30 PM
Thursday: 8 AM–6:30 PM
Friday: 8 AM–6:30 PM
Saturday: Closed
Sunday: Closed

Okay, here’s a comprehensive description of Marshalls Cross Medical Centre, presented in a formal and helpful tone, suitable for someone seeking information about the facility:

Marshalls Cross Medical Centre: A Detailed Overview

Marshalls Cross Medical Centre stands as a vital medical center within the St. Helens area of the United Kingdom. Situated at St Helens Hospital, Red Zone, Marshalls Cross Rd, Saint Helens WA9 3DA, the clinic offers a range of services focused on providing accessible and comprehensive healthcare to the local community. The centre's commitment to patient well-being is evident in its facilities and operational approach.

Location and Accessibility

The clinic’s strategic location at St Helens Hospital facilitates collaboration and access to a broader network of healthcare resources. It’s easily identifiable and designed to be welcoming to all visitors. Accessibility is a key priority; the facility boasts a wheelchair-accessible entrance, a designated wheelchair-accessible parking lot, and a wheelchair-accessible restroom. These features demonstrate a strong commitment to inclusivity and ensuring that individuals with mobility limitations can access care without difficulty.

Contact Information & Website

Potential patients can readily connect with Marshalls Cross Medical Centre through the following channels:

Phone: 1744624806
Website: marshallscrossmedicalcentre.co.uk

The website offers a wealth of information, including details about services offered, appointment booking procedures, and important updates from the clinic. Furthermore, the clinic maintains an active presence on Google My Business, where it currently holds 84 reviews, reflecting patient feedback.

Average Opinion & Patient Experience

While the average opinion currently stands at 2.2/5, a closer examination of the available reviews suggests a consistent theme of positive experiences regarding the staff’s courtesy and helpfulness. Many patients report receiving timely appointments and feeling heard by the medical team. Notably, subsequent to hospital discharges, the clinic has demonstrated a remarkably organized approach to aftercare planning, ensuring seamless transitions in patient care. The emphasis on personalized consultations and collaborative care plans appears to be a significant factor contributing to the positive interactions described.

Services Offered

Marshalls Cross Medical Centre primarily operates as a medical center, providing a broad spectrum of services. While the exact scope of services may vary, it generally encompasses routine check-ups, preventative care, and management of common medical conditions. The clinic’s focus is on delivering a patient-centered approach to healthcare.

Recommendation

For individuals seeking a reliable and accessible medical service within St. Helens, Marshalls Cross Medical Centre presents a potentially suitable option. To gain a more detailed understanding of the clinic’s specific offerings and to schedule an appointment, we strongly encourage visitors to explore the clinic’s website at marshallscrossmedicalcentre.co.uk. Direct contact via telephone at 1744624806 will also facilitate a productive discussion regarding individual healthcare needs.

---

Do you need any adjustments or further details added to this description

👍 Reviews of Marshalls Cross Medical Centre

Marshalls Cross Medical Centre - Saint Helens

Rachael B.

5/5

I have only ever had good experiences with this surgery. The reception staff have always been courteous and helpful and I have got appointments when I've needed them. Any of the medical team I have seen have always been polite, listened to me and discussed a plan with me. Following a recent discharge from hospital, the surgery has been very organised with my aftercare and everything is in place for me. I would recommend the practice to others.

Concerned27

1/5

Disgusting, dishonest practice!!!!!!!
No free space since 2 weeks. We trying get appointment. Booking over phone @8:01 we are usually 6th or 10in queue but when dishonest receptionist pick the phone there is obviously no appointments for today all gone. I went today....no appointments available allegedly is 3 doctors in service.....EMPTY WAITING ROOM!!!! Photo.!!!
There is no Doctors in this practice!!!!!!!

Receptionist laying about having 3 doctors on site and they are all booked for all day.

Laying dirty dishonest stated over phone in morning no space available. But I have been 9th in queue and have no free spaces. There is no booking for next day so how is that possible!!!!!
3 doctors x 20min per appoitment in 1h hour it should be mimimum 9 visits!!!!!!
In 5h 45 visits. But we are been told every sinle time no more spaces for today!!!!!! Avoid!!!!!!

They are laying us...... as proof please see photo from today !!!! It should be mimimum 3 person waiting for appointment!!!!! No-one come.

Sarah D.

1/5

Absolutely abysmal. Filled in a request form for migraines and got a phone call from a pharmacist. They didn’t ask any questions just said you should get medication for this doctor will be in touch. Then got a text an hour later saying I have an appointment at Albion street. No address no context. I am not from St Helens and had to drive around for 30 minutes to find out where I was going. When I got there it was an appointment with a nurse who was googling everything on her phone. She couldn’t prescribe anything for the migraines so said I need to go through patches again to request a GP appointment. I’ve done this now and they’ve given me an appointment a month away. I’ve been told to continue using paracetamol which doesn’t help until my appointment. Just shocked as this could have all been sorted in a single phone call from a GP but instead I’ve been passed from pillar to post and now have to suffer for another month with debilitating migraines and no help.

Lisa W.

1/5

Staff have no empathy for patients. Ring at 8 every day for two weeks and can not get a appointment staff need mental health training talking down to people discussing I moved to this surgery because people said it was good would not recommend I've been a patient for a few year now and only ever seen a doctor a few times they palm you off with a nurse noone should have to suffer at home because of incompitence.

Bart I. S. G. L.

1/5

Scandalous low quality service. To get appointment you need to ring 8am not (8.04am as all appointment will be taken), and pray that you may be lucky be 3th in queye not 10th. Only few appointments available per day from 2 up to maximum 6. Arogant receptionists will tell you a lot lays how busy they are or they have sickness or training, giving any excuses to explain why you can't get to GP. I'm trying get appointment since 3 week. No appointments available to book in advance even for 1 or 2 weeks forward. THE WORST MANAGEMENT EVER IN LAST 15 YEARS IS IN CHARGE FOR THIS PRACTICE.
SCANDALOUS!!!!
Maybe by Neen greedy you have registered too many people in practice?
Every year is worse.

Steve

1/5

The appointment system is ridiculous and aimed only at those with online access and accounts.

On 5th August Iasked for an appointment and was told next available is in October, unless I go online and can then get one in a few weeks. Why can’t they just give the nearer appointment over the phone.

Since Covid the NHS and booking regime has become so ridiculous it seems unreal. Whatever happened to getting an appointment within the week, having to resort to a competition at 8am every day in the hope the system is working and your call gets answered.

A total joke and what a sad state of affairs the surgery has become, worst of it is, whenever you do get there the waiting room is always empty so god knows what’s happening

john P.

1/5

The rudest most obnoxious set of receptionist that you will ever come across . They would all benefit from a customer care course!

Anna H.

1/5

Impossible to be seen. No allowances for seeing acutely unwell children. Thought I had a chest infection and was given an appointment by telephone 9 days later. The clinician could then only see me face to face 4 days after. Ended up arranging my own appointment with another service. Used to be great but would not recommend currently.