Ouse Valley Practice - Haywards Heath

Michelle B.

If I could give 0 stars for the service I received today, I would! Absolute shambles. I have a repeat prescription for a lifelong medical condition and put the prescription in on Friday, ran out of tablets on Sunday night. On Tuesday I phoned and spoke to a very nice receptionist who told me she would get the pharmacy to issue my tablets today (one box, which only need to be picked up off the shelf and handed to me). She asked me to phone today (Wednesday), at 13:30 to make certain that the prescription would be ready,. I did this and spoke again to the same Receptionist who said my notes showed that the prescription had been attended to. I said my son would collect my prescription at 15:00. However, when he wrnt to the Pharmacy, he was told that it was not ready and I would have to wait until Friday (another two days) because they are so busy. Absolutely disgusting, my notes show that I'm without tablets, I even wrote that on the prescription request, so isn't it wonderful that the pharmacist can play God, gamble with my health and deny me vital medication rather than spend two minutes issuing.y medication? When my son arrived home, bearing the bad news, i had to phone the Pharmacy, tell them how annoyed i was and finally she agreed to issue the medication. That's all very good, I will have my medication shortly, BUT because we are in the rural community we are 3 miles each way/5 to 10 minute car drive each way from the doctors/pharmacy which the pharmacist seems to think is perfectly acceptable that we had a wasted journey and niw need to repeat the exercise. She offered no apology for refusing to give my son my medication when he originally went to get it as arranged at 15:00 today. I think the best thing to do now is take away all profits that the doctors surgery earn from my medication and get it delivered from an alternative source. My husband who has numerous different medications which are extremely lucrative to the GP Practice pharmacy will also take his medication and its subsequent profits to another pharmacy too. I am fed up hearing how under staffed the Pharmacist at the Surgery are. Employ more staff and give the patients a fair and decent service before lots more patients vote with their feet and get their medication elsewhere. When that happens, the practice will have plenty of spare time, BUT reduced revenue and will then look to the redundanting it's workforce to balance its shortfall in practice finances.

Barbara G.

Thursday 16th I completed an e consult because I had for several weeks been suffering from a chest infection on a background of Asthma. I received a text massage confirming an appointment for 11:30 at Handcross.
I just wanted to express my extreme satisfaction with the doctor who carried out the consultation, he listened acted and prescribed various treatments that have made a massive impact. I am so sorry I can not remember your name, but please accept my heart felt thanks

Ben S.

Having had a couple of interactions with the practice recently the service seems to have really improved. I’ve seen some really good GPs that have gone out of their way to help (Joe Hedgecock was very good). Front office staff are pleasant even when obviously under pressure (huge improvement from a couple of years ago).

Leigh-Anne P.

Recently moved to the area and have an autoimmune condition that requires consistent medical tests. To say I’m blown away with this surgery is an understatement. Granted the surgery in our old area was very unhelpful, but I genuinely am shocked by how much I am contacted by this surgery to ensure my wellbeing. I had to advocate for my health before and now it feels like I am in a surgery that actually cares about its patients.

Curly

Absolute shambles can’t stick to appointments at all I’ve currently been sat 45 mins for a booked appointment and being told it’s late due to child flu jabs but I received a text to state leave early for my appointment due to road works but no text to say they’re running 30/40mins late absolutely ridiculous!! Not the first time at all this has happened. I am just waiting for a jab from the nurse and not unwell but I’m sure sat here with all around me coughing and spluttering I will be now!!!

irene O.

I rarely visit the surgery however I have had an excellent experience at this surgery today , polite call this morning with a prompt face to face appointment, seen within the hour. Seen by a very professional GP Dr Camilleri , I would not fault this practice.
I think all too often we are used to reading unkind posts about people /services available to us.
Just remember this is a free service with kind caring people doing their best within a stretched service .
Keep up the good work

Agata P.

I had pleasure to be seen by Dr Khan, and I can't recommend him enough! He listen to me like good friend would, sharing his opinions and possibilities regarding my health, ending up with, in my opinion, the best solutions to move forward with treatment. After being seen he called me to make sure I'm OK and if I got my medication.
10/10 💫

Thank you Dr Khan 🙂

Dean L.

Would be 0* my pregnant wife had to wait over an hour past her appointment time before being seen, then for the receptionist (lady with red hair)to come from out the counter to speak rather loudly stating its because the lady in waiting area is waiting for a letter to go to hospital for her foot is rather disrespectful and possibly a GDPR breach?