Sparkbrook Community & Health Centre - Birmingham

Ayesha Bibi

Avoid so called Dr. Yah at all cost! He has absolutely no clue what he’s on about. I attempted to explain to Yau that the creams he prescribed previously were ineffective on my skin. Despite my concerns, he did not offer any alternative solutions or treatments. Furthermore when I requested a moisturiser to help alleviate my burning skin, Yau advised me to purchase it over the counter. This response was particularly frustrating given that I have a prepaid prescription plan specifically to cover such medical needs. Additionally, I expressed my desire to have a blood test as it had been some time since I last checked. Despite this, Dr. Yau was hesitant to authorise the test. and his reluctance to facilitate this basic diagnostic procedure was both concerning and disappointing.AVOID HIM AT ALL COST!!! SPARKBROOK HEALTH CENTRE NEED TO DO SOMETHING ABOUT THIS!

Ivy

As incompetent as they come in regards to the receptionists.

I was booked in a few months ago for a Hepatitis B vaccination which couldn’t take place on the day because they had no vaccines in stock. Why on earth they let me turn up to the appointment is beyond me. Since then, they just decided not to contact me to rebook my appointment.

3 months later, they call me to say my prescription’s ready at the desk. Instead of asking me to book in over the phone, they forgot to tell me this and had let me come to the surgery to physically fetch my prescription, hand it in next door, only to be asked by the pharmacist when my appointment was and I didn’t have one. Long story short, I could’ve booked my appointment first over the phone and they could’ve handed the prescription next door which was 6 feet away from the reception desk. It’s not like we’re all trying to lower the covid transmission risk at the moment right? Ridiculous. Train your staff!

Anieka Khan

I'm so glad staff has changed. I wrote a review a while back and had to change it because the new staff have been so good . I'd like to mention a few names , Dante, Nooran and Becky, they have been very helpful. Also the female receptionists. I love the way the surgery is taking care of everything now.

Ash Hussain

This is possibly the worst place in Birmingham, You start ringing the phone at 8am for appointment,They will not pick the phone up,And if you phone after 9am they will tell you 'that you need to call at 8am,,And if you go to the surgery its empty ,it looks like Dr's at this place want only see 3-4 people a day, PEOPLE NEED PUT IN COMPLIANTS TO THE NHS TRUST OF THIS AREA ..THIS IS UTTER DISGRACE ....PEOPLE NEED REPORT THEM TO CQC AND GMC,.......READ ALL THE REVIEWS ITS DISGUSTING, place needs to be shut down...The lady dr Shama Jabeen is so rude and not interested in listening and its like she is forced to do her job, Her behaviour towards patients disgusting and vile, I will be writing to the complaints dept and also a letter to GMC, She has no kindness or respect for the patients, This is NHS Funded Surgery but paid by the public(the tax payer)

sadaf kazmi

Dr. Ali is the most qualified , kind and cooperative doctor and he understands his patients and guide them to the point (without wasting and taking any extra time) and refers to specialist where required, i found him very competent and helpful when i went there with my daughter with asthma and breathing issue he is the one who diagnosed and gave her the right treatment on the spot and also with all my appointments he is the one who advise me properly , he is not in a rush like others
only recommended this surgery because of Dr.
ali.
Reception staff is also polite too

BLACK Sound Effects

First time visited and the black/african woman with curly hair on level 1 room 29 was a bit rude and was not friendly. Seems like she was exhausted and was rushing with things. Did not greet us with a smile.

EDIT: 2nd time visited and was told we don't need to see you cause you had an appointment already in womens hospital. They could of text or called me to let me know.

EDIT: 3rd time visited with my 5 month baby. I have mobility problems and prenatal depression, told my dad to give me a ride. I was told the clinic is closed cause its too cold. They could of rang me or text me ?She did say we rang you or left a message then I had to show her my phone that I didn't.

Y M

Called for an appointment only to be told they have no idea when that would be. When I asked why, the lady said "I'm not going to open the door to go and see the receptionist to book you an appointment". The rude woman had no understanding as to why people go to see their Dr. Receptionists protect appointments and services as if it's "their" rare commodity. They have no sense of understanding and they do not understand why they're even working in a job that should deal with people with respect and empathy. Eventually told there's an appointment in 4 weeks time. What on earth is happening here....I have lost all confidence in Dr's surgeries and cannot understand why they're regarded in such high praise when they are letting so many people down on all levels. Just read all these reviews on this place. We all can't be bad and wrong! I am leaving this sh....te place and urge others to do so. It's not that hard to transfer elsewhere. Message to reception, "You're in a position to deal with people, YOU chose to work there, please try to empathise with people of this community, help them in whatever way you can. Remember you are no bigger than them just because you sit in a RECEPTIONIST'S chair!"

Nargis Rabani

If I could give more than 5 stars I would do so. I recently had an appointment with Dr Adil Ahmed, this is the first time I felt I was heard dr Ahmed LISTENED to me and explained back to me everything I needed to know about my conditions, it has made me feel positive for the first time in the last 5 years since I became poorly. It has absolutely changed how I see myself and my health now. Can't say enough thanks to the staff too, particularly nurse Mariam and Dontay on reception. Very friendly and professional. Thank you again