Guildford Wellness Spa - Guildford

warriorgal47

I stayed at a spa hotel but going to the Natural light wellness spa was the best decision. Fantastic pool area, great packages and treatments and amazing staff. Thank you to Katie for giving me my first ever reiki treatment I will be coming back for more! The Wellness garden is just magical a must see!

Jason S.

Took my wife here for her birthday, had a really nice relaxing time, the massage was just what we needed. We chilled by the pool went in the jacuzzi, sauna and steam room. Then relaxed in the meditation garden. It was something different as we were in a tent with loungers heating, relaxing music and drinking homemade smoothies which tasted really good. I will definitely be going back. And will be recommending it to all my family and friends.

Emmanuel F.

Quiet and really spacious outdoors. Clean interior as well. Great and accessible well equipped gym and Pool. My only gripe is the towel, first time encountering a non white towel in an hotel. That wouldn't even be that bad...but it's very light (thin), let's just call this "bad towel experience" But won't allow that to spoil a wonderful ambience, great space and clean rooms. But it still enough to drop a point.

Stacey L.

We booked via spa breaks the spa was small and very dated. Its fairly small but seemed very overbooked, so many people were unable to get a lounger or a chair. The meditation garden route was a bit strange, told not to leave via a fire exit but the route told to us was a wedged open fire exit. The package we booked had breakfast and dinner but trying to find out anything was difficult the hotel knew nothing the spa knew nothing and just kept directing us to the other. The treatment itself was really really good but the spa is just a bit drab and not very relaxing.

Sheila C.

My daughter and I had a good day at the spa. It was unusual but good. We were welcomed and then Alicia really looked after us, taking us to the restaurant and showing us where to go, a personal service. Katie and Becca gave us some lovely treatments in the shared 'twos' room which we enjoyed. Lunch was good, but we had to go back later for dessert because service was a little slow. Very attentive though. The hotel was under renovation which made things a little awkward, but overall we had an enjoyable day on my daughter's birthday. Sheila x

Lisa V.

The treatments we received at natural light were the best I’ve had. Not your conventional run of the mill spa, each treatment is bespoke and centred around your needs. The therapists are masters in their work, providing an experience that I will never forget. The meditation ger is also a very special place. We were looked after and will definitely be back. The pool area wasn’t much but the treatments and service more than made up for it. Oh and the vegan milkshakes are off the scale yummy! Well done to the team you’ve gained a couple of regulars!!!!

Linda C. H.

Not a spa, hotel pool, jacuzzi, steam room & sauna all together in one area close to Beauty facility but can & is used by all hotel guests including children, so don't expect a peaceful haven. Spa type experience can't be guaranteed.
Katie the owner will not apologise only blame hotel as it their pool. She blamed me for booking at 5pm? Internet booking took details & payment of 3 hour spa experience for £145 & I didn't even get the robe & slippers. Got towel when I reminded her about spa time following treatments. Couldn't have been more unlike a spa. Simply awful experience.

Gemma B.

I'll start with the positive - the massage was the best I've ever had, therapists were friendly and really good at what they do! Unfortunately everything else about this spa break was disappointing! There was only one robe on the shelf and the lady who greeted us just found another one, rolled it up and tied a random cord she found around it and handed it to me?! - we were not advised to bring our own slipper or flip-flops but were not given any and they didn't have any for us to purchase so spent the day wandering around bare foot. The spa is attached to the Holiday Inn, however there is very little commincation between the two. We were offered a time slot for dinner and told to confirm the booking when we arrived at the hotel, but when we arrived we were told there was no space in the restaurant for dinner - we had to eat in our room.
We were given 3 hours use of the "spa" facilities and allocated a time 3-6pm we then had to wait until 8pm for our treatment - it all felt very disjointed and not ideal for a relaxing spa break!
We called room service and asked how we should dispose of our dirty dinner dishes and they advised us to leave them outside our room to be collected - I can only assume they are still there as they were still on the floor at 11am the next day when we left!!
The facilities - the pool, jacuzzi(which was not in use) and steam room and sauna are shared with all of the hotel guests, it is loud and not the relaxing spa environment it appears to be in the pictures! The whole pool area needs a good clean!!! Grubby mouldy marks on the loungers and in the steam room weren't pleasant!
Breakfast in the hotel was a shambles!! I would not consider the the restaurant to have been busy (1/3 full at most) yet all of the staff seemed completely unable to deal with the service! Although it was mostly self serve you had to find (they were few and far between) a member of staff that was willing to listen to you and help to get cutlery and cold drinks. We were seated at a table after the waiter struggled to find a table to seat us at - there were only 2 of us and plenty of free tables but none had been cleared and the concept of clearing and cleaning tables seemed a little too much for them - I offered to clear a table off myself but they tried to seat us a table with another group - once we'd finally found a table of our own we returned from the breakfast bar (we had been quite some time as the food was coming out very slowly and sporadically) and another family had been seated at our table. I had to clear and set up another table for ourselves - I helped myself to the cutlery that was hidden in a drawer - maybe if customers could retrieve their own cutlery it would save the waiting staff having to run around fetching them and they could focus on clearing tables and getting the food out?! The food itself was actually quite good.
The Room - nice comfy bed and the room was clean the bathroom was a little grubby with black mould around the bath but over all it was fine.

I would recommend the massage but unfortunately the negatives far outway the positives so I would not stay here again!