Perdiswell Leisure Centre - Worcester

Aaron J.

Awful rude service by older lady in reception cafe today. Asked two questions and ignored both times.
Granted it was fairly busy but if you don't want to work leave and let someone is grateful for the job opportunity.

I D.

15 min before class the studio was looking like that. Super dirty, dusty, with rust from old equipment.. with dry mud on the floor where yoga mats would have had to be placed.. no air and was smelling horrible. If someone has breathening problem it would be impossible to stay in the studio... Noone from perdiswell employees bothered to check and clean after the studio was used by someone else before the class. This is what you can expect from a 44 pounds per month membership with included classes.

Linda C.

Very nice updated facility with a world class swimming pool. Good place for mums with kids in swimming lessons as there is a café with refreshments. Also available are toilets that don’t require entrance purchase. I walk my dogs on the golf course often and am grateful to have facilities that I don’t have to share with my canines! There looks to be a good gym & great free parking. Well worth a visit.

Chloe A.

Sep: 24 Nice big swimming pool, not too busy. Friendly staff.

Some of the hair dryers were a bit temperamental and it's a shame not to have plugs to be able to use your own.

Update Feb 25: no hairdryers in swimming pool changing rooms and the ones in the dry area are not powerful at all. If you add in some plugs people could bring their own?

A B.

A Masterclass in Ignoring Customers at the Centre

Oh, where do I even begin? My recent experience with the phone response at this center was nothing short of remarkable. After wasting a solid 30 minutes trying to get through on the phone, I thought it would be a brilliant idea to test their responsiveness in person. So decided to call the desk whilst sat there in front of it. What did I see? The manager, staring at the ringing phone like it was a fascinating art piece, completely choosing to ignore it. And guess what? Not a single customer was waiting for service!

But it gets better! There were two staff members in the back room, blissfully chatting away while calls rang endlessly. Clearly, they were far too engrossed in their conversation to bother with something as trivial as customer service. I mean, who needs to answer the phone when you can have a riveting chat, right? This was particularly convenient for me since I was in an oversized delivery vehicle, desperately needing someone to open the front barrier for access.

And let’s not pretend this is a one-time fluke. Oh no, I've experienced this delightful service on multiple occasions. I've even had to resort to contacting other Freedom Leisure centers in Worcestershire, which, shockingly, know how to answer their phones. It’s truly puzzling how this branch manages to struggle with something as basic as phone responsiveness when they assure us that the lines are perfectly operational and they have plenty of staff at the front desk.

I truly hope this issue gets addressed soon. After all, effective communication is only the cornerstone of a smooth customer experience—no big deal, right?

mtaher269

Again and again, we have the same issue with the phone not being answered.
This is so ridiculous; every other sports center answers within a couple of rings, but not Perdiswell.
I have seen a few other reviews with similar frustrations.
As this is also a partnership with the local council, I believe the correct action is to ask the Council to intervene in this matter. Surely, they must have some responsibility to ensure we receive the right level of customer service.

peter B.

Good public 25m swimming pool with 8 lanes and Olympic starting blocks. The smaller pool has an adjust depth platform wich can be lowered to 1.3m or raise to 0m creating the perfect depth for children to learn to swim. The gym and fitness studios classes are very popular and the badminton courts are multi purpose for other sports. Public cafe Costa Cafe has tables in the sitting/waiting area.

Jackie B.

Recently re joined. The Gym is OK but can be very busy at times. Equipment is good, but repairs seem to take ages. Gym staff are lovely and very helpful. The swimming pool is a good size but can be crowded at times. It doesn't appear to be very clean. Dirt on the pool floor near entry steps that has been there for weeks. I have had a couple of infections which gp suggested could be caught from the water in the pool. The Pool sometimes smells terrible. Showers are sometimes filthy. Full of hair and they smell. I have never seen the area being cleaned. People walking through changing room area in outdoor shoes and pushchairs also going through changing area. Hairdryers are adequate. A costume spinner would be nice. Toilets are ok. Parking is easy . Overall, an ok place considering the number of people using it but definitely room for improvement with cleanliness and hygiene.