Cygnet Hospital Colchester - Colchester

Cygnet Hospital Colchester, located at Boxted Rd, Mile End, Colchester CO4 5HF, United Kingdom, is a well-known hospital and assisted living facility that offers high-quality healthcare services to the community. With a phone number of 1206848000, this healthcare institution has made itself easily accessible to patients and clients who require their services.

The hospital's website, cygnetgroup.com, provides essential information about their services, facilities, and staff. It is an excellent resource for those who want to learn more about the hospital's offerings and how they can benefit from them.

Specialties and Services

Cygnet Hospital Colchester specializes in hospital and assisted living facility services. They are committed to providing the highest level of care to their patients while ensuring that their staff is well taken care of too. According to one review, "Nothing but excellence. Caring for patients is not their only priority but their staff too. It appears they have great leadership team that are willing to up and beyond the port of call to ensure they provide a high quality service to the community."

Accessibility and Facilities

One of the standout features of Cygnet Hospital Colchester is its accessibility. The hospital offers a wheelchair-accessible car park and entrance, making it easy for patients and clients with mobility issues to access their facilities. This feature highlights the hospital's commitment to providing equal access to healthcare services for everyone.

Opinions and Ratings

Cygnet Hospital Colchester has an average rating of 3.5/5 based on 19 reviews on Google My Business. Many of the reviews highlight the hospital's excellent care, friendly staff, and commitment to providing a high-quality service to the community. One reviewer said, "I cannot speak highly enough of the care my loved one received here. The staff are so friendly and caring, and they go above and beyond to make sure their patients are comfortable and well looked after."

Recommendation

If you are looking for a hospital or assisted living facility that prioritizes patient care, has an excellent staff, and provides equal access to healthcare services, then Cygnet Hospital Colchester is an excellent choice. Their website, cygnetgroup.com, is a valuable resource for learning more about their services and facilities. We highly recommend contacting them through their website to schedule an appointment or learn more about how they can help you.

Reviews of Cygnet Hospital Colchester

William Anderson-White

5/5

Nothing but excellence. Caring for patients is not their only priority but their staff too. It appears they have great leadership team that are willing to up and beyond the port of call to ensure they provide a high quality service to the community.

Melissa Bellchamber

1/5

Much like a previous review, if I could give this place 0 stars then I would. A very close family member of mine agreed to an informal admission into hospital during a very distressing time and unfortunately the only bed available was at this hospital. Upon arrival, my family member was understandably anxious and nervous, having never been in a psychiatric hospital before. We as a family, all separately drove up to the hospital so he was supported, not once did any member of staff come and speak to us about what was happening or offer any support or reassurance, and there were no phone calls from then on. I myself am a mental health social worker and have worked in numerous mental health hospitals and services, and so I know what good care looks like and it certainly was not happening here. My family member was told things that clearly could not be maintained, such as seeing a doctor the next day. He was also very much treated like he had been sectioned throughout his stay. His care plan had someone else's name on it, clearly copied and pasted. The consultant on his ward was either inexperienced or just doing anything he can to cover his back. He made the discharge process unnecessarily difficult and distressing for everyone involved. Fortunately, when independent professionals came to assess him, they saw that he could come home. The support staff at this hospital were mostly brilliant, and judging by the reviews on indeed.com by the staff, they are not supported in the slightest. This place needs to either have a completely new management team who actually use a person centered approach (including carers/family) or to be closed down completely, considering their CQC rating is 'inadequate'. This hospital made an already difficult period even more distressing.

Angela Smith

1/5

My son arrived today 31/12/2001, the journey took just over 5hrs, on arrival at 14.30 he was put in isolation which is for 48hrs, all his items were taken away from him without being told, the staff check on him 5 times per hr as they walk past they look through the window in the door, no medical notes have been handed over correctly , so the medication he is taking was not given it took several calls late at night to get him is correct meds, no Doctors in the hospital due to new years eve, so we have been told , it makes me wonder if any of the staff are qualified enough to take care of these patients? , I will be getting in touch with head office heads are going to rule, some staff havnt got a clue what they are doing, I suggest they are not professionals, but I will take this complaint to the top, absolutely disgrace this so called hospital.

adam peacock

4/5

Very nice people here would come here again.

Ruth Banham

1/5

PLEASE I IMPLORE YOU, IF YOU HAVE A FAMILY WHO NEEDS ANY MENTAL HEALTH HELP DO NO T USE CYGNET. Serious complaints made due to the critically bad duty of care that is actually bordering the side of mentally abusing patients from not just how they are spoken to but even refusing prescribed medication putting my partners welfare at serious risk. He needed help after being the victim of a vicious assault in his own home, he was hit 3x with a deadly weapon in the head, yet how he has been treated by the Cygnet staff on the ward is sickening. Complaints have been made with managers, the quality care commission & Essex police due to the severity of the safeguarding issues. I have witnessed dogs in the pound be treated with more compassion. £5k per week, per person & that is how they get treated. Profit before patients

Drey Rodger

1/5

Currently here now and worse place you could be, most staff are without proper training, will lie to section you, make you feel like you are a child. So much more i could state. Would rate 0 if i could and im here informally

John Zubair Kazi

5/5

i was admitted here for 4.5 months under section for paranoid schizophrenia. there may be problems here and there but i am not going to nitpick. i made a full recovery during my stay here.

Peter Hall

1/5

do not listen to genuine safeguarding concerns from family, delays in communication very poor. fail to act as advocate for their patients.