Ealing NHS Talking Therapies - London

Ealing NHS Talking Therapies is a renowned mental health service located at 3rd Floor, Ealing NHS Talking Therapies, 84 Uxbridge Rd, London W13 8RA, United Kingdom. The clinic is known for its specialized medical services and comprehensive care, with wheelchair-accessible facilities such as parking, entrance, and restrooms, making it comfortable for all patients.

With a phone number 2038305640, potential clients can easily contact Ealing NHS Talking Therapies for any inquiries or appointments. The clinic also has a website at westlondon.nhs.uk, providing essential information and services.

This medical clinic specializes in mental health services and has received mixed opinions from its clients. On Google My Business, Ealing NHS Talking Therapies holds a 2.6/5 average rating from 29 reviews, indicating both the positive and negative aspects of their services.

For instance, some clients have mentioned the effectiveness of their therapy sessions, especially praising their therapists for providing a comfortable environment and understanding demeanor. A particular client mentioned that their therapist, Munn Yan, was successful in identifying habits that generated negative emotions and helped improve their mood over time.

However, some reviews have expressed concerns about long waiting times and communication issues with their assigned therapists. It is essential to weigh these factors when considering Ealing NHS Talking Therapies for your mental health needs.

👍 Reviews of Ealing NHS Talking Therapies

Mihai T.

5/5

The help I received from my therapist (Munn Yan) worked well for me. I reached out during a phase of depression which had been lingering for months. My wait time was fairly brief. We talked about rumination and the negative self talk. We identified a few of my habits that were generating negative emotion. My therapist has been open in discussing my past and showed compassion towards me. I felt that my therapist sincerely wanted to help and my mood improved over the months. It was comforting to be able to talk to someone during my crisis.

Eileen I. A.

1/5

After months on the waiting list, I finally got an appointment. I was full of hope, but unfortunately once again disappointed. The therapist could've been a robot for all I care, and he would've been a better therapist! No empathy whatsoever, he just sits there and stares without ever saying anything. The couple of times he actually spoke was to ask questions for his own amusement, as if I am a subject case, the other times he spoke he twisted around things I've previously said, told me perhaps I am too damaged to be fixed, and that I also expect him to be giving me answers on how to overcome my PTSD/trauma, he also tried to make me believe my numbness in my left foot was something related to my PTSD when in fact it was simply due to me having my legs crossed. He also insinuated it's my fault I have PTSD because I'm not cooperating in the therapy. (I've been asking him how to overcome my trauma/PTSD and so far he hasn't come up with anything other than blaming me for his shortcomings). An absolute disgrace of a service!

Rob S.

1/5

Not satisfied with the service, found 1 great therapist called Liyah but the therapy itself wasn’t the right one for me. They make you wait months for another therapy and keep cancelling appointments. When you’re suffering with depression and anxiety, this makes it worse. The last therapist I spoke to was no help what so ever and made me want to hang up the phone on her.

Jess C.

5/5

I met with Shirley D'souza following some traumatic experiences causing ptsd. Over the past few months she has been incredibly helpful and patient as we worked through my anxiety and flashbacks.
Shirley was also very understanding regarding issues caused by my chronic illnesses.
I can definitely say that the techniques and tools she has taught me have helped tremendously.
I couldn't thank her more and must note that she is just a lovely person overall.
I feel confident that I am able to now manage my symptoms myself and if I were to have any difficulties in the future would not pause to re-refer.
Thank you ever so much.
Jess 🥰

Alessandra E. B.

2/5

This Service has some great Counsellors but they are let down by the overall lack of empathy and care from the Organisation itself.
I have had two experiences with them now since 2014 and while the Medical Professionals I come across were prepared and easy to talk to I have the impression that they are tied up to some ridiculous regulations put in place, almost if they were not allowed to help patients who reached out.
The reason why I am saying this is that twice I self referred due to severe depression and twice I was told that IAPT can only provide short term treatment so, because I need long term teraphy I need to look elsewhere.
Both times the Counsellors apologised for telling me which led me to believe that there is an inside malfunction.
If someone needs long term teraphy and IAPT can't offer it they should be able to refer you to a different Institute rather than telling you to "try to find a private therapist or contact a Charity" - they actually directed me to two Charities but I don't want to spend 20£ to be see by a Trainee, my mental health is worth much more than that!
My assessment online was processed in 48 hours and I was able to book a telephone consultation within the day but I was also discharged on the same call.Sadly both Counsellors I have come across are not working privately.
I wonder if IAPT has actually ever helped anyone...

Taxed

1/5

I was referred to this service which gave me hope. I ended up with a trainee practitioner who never addressed any of the issues I brought up and just continued to read of a script. I understand that it is a free service funded by the nhs and you get what you pay for. Nevertheless it got to the point that I was dreading the next session so I discharged myself from the service. In my experience I wish that I never signed up to iapt, it brought my hopes up just to be let down, I was better off resolving these issues on my own.

Monica N.

2/5

These people are very strange and cold, also. Once, I thought I had turned up for an appointment that was booked for me by another organisation. I met up with one lady there and spoke extensively for around 45 mins. When she said that she couldn’t take me on because there was a case against me-I had been arrested twice before then for defending myself against domestic abuse-then I was shocked. I thought I had been referred to them but she told me that I hadn’t been. She even then went on to say that she had no idea who I was and she had never heard of the lady who referred me. It was really disgusting what had happened to me. This organisation supports violence against women.

Lucy W.

1/5

Awful service a family member was referred here they refused to speak to nominated care individual then unregistered them.....gp surgery 're refer named patient and 2 unhelpful people call today REFUSING to again talk to individual on behalf of patient even though there is signed authorisation!!
They then demand appt is done over phone even though family member has hearing issues I declined this and demanded appt which they said there was none face to face, they then magic one up which can't be made due to prior commitments....they then again unrefer patient even though they have already allegedly been triaged!!
Absolutely awful service for people with mental health issues they make you feel awful and try to dictate and FAIL to read notes and medical history please please avoid them they are shocking