Care At Home Group Warrington - Warrington

Ellie Porter

First care company I have ever been to and would not recommend! Was only here for a month and had only got 5 shifts, was not told that it was a zero hour contract as I was told in training we got to choose our own hours.
Handed in my notice 4x and never got a response, then a week later I got a email saying they have took me off payroll. The staff had no intentions on asking me what the problem could be or how they could fix it, you are just another number in this care company they do not care about you!

Jane Hulmston

This has to be the most shambolic company I have ever dealt with. The carers are lovely but the managers couldn’t organise the proverbial party in a brewery. There’s no shadowing for new staff so if someone new turns up you have to train them. They never ever schedule your calls for when you want them. They turn up at completely random times. Never the same time twice. I’ve had my 8.30am call at 7am right up to 10.45am. And never let you know when they are coming. Fortunately my dad lives with me so I can fill the gaps but it takes hours out of my working day.

Like I’ve said I can’t fault the carers but I f you have an elderly person living on their own who relies on this service look elsewhere

Michele Pemberton

I shared my concerns with the quality care commission prior to the last inspection but I was told that I was the only one not happy. One of the most stressful periods of my life..

briony shirley

This agency have been providing care for my grandmother for months. I have raised my concerns to the deputy manger to only be told that im being listened to and lessons will be learnt and she will pass my concerns to the team manager. I have been raising my concerns for months and nothing has been changed. They have gotten worse if anything. Many of the carers that attend dont speak English, She regularly doesnt get given food that is left for her. Today the carer told her he didnt know what to do with an egg and left her a cold potato cake. Some carers have asked what an egg is. They are suppose to assist with the laundry, they regularly tell her they dont know how to work a washing machine. They have turned the fridge freezer of.they have left a ring on on the stove causing a fire risk ( grandmother is in a wheelchair ) they are regularly late, they are regularly early. Carers dont leave her water in the hot weather. they have just given her the coleslaw for lunch. They leave the front door unlocked and have taken the key home with them. The company is not fit for purpose. If you care for loved ones dont use this company. They are a ticking time bomb and someone will be neglected in their care if they dont have a third party checking on them.

Clare McLeod

Care At Home have provided excellent care provision for my mother. Regular carers, helpful office staff and a reliable service. Even during these difficult times their delivery has been unbroken and they have also offered additional assistance for my father. I cannot recommend them highly enough

MARIE FRASER

My Grandparents are receiving care from the Knowsley Branch. My grandad is on an end of life plan of care and my Nan has dementia. I have got to say when the care first started it couldn’t be faulted communication to family and grandparents is crucial in times like this. The Co-ordinator always kept family informed of any changes / problems / issues and we know as a family we could contact her at any time and all issues would be dealt with straight away. However since she left and then a few of the Experienced carers have left it has become awful, NO Care, Compassion or COMMUNICATION AT ALL from the office side. You can’t even get an answer of the new CO- Ordinator to anything you ask!!!. Then call times have gone awful and these are done by the CO-Ordinator one day this week they had a lunch call at 12:20 & tea time call at 19:00 then bed call an hour later for a couple who are vunrable and unable to make meals plus Grandad is bedbound and palliative. You can’t get an answer to why this is and told different things. The majority of carers they are sending now are very often inexperienced with the few that are excellent, but are overstretched. There is no continuity for Nan and grandad with the day carers however we do mainly have the same Carer of night.

Mark Winstanley

This company is a complete and utter disgrace. They shouldn't be allowed near anyone who is vulnerable the carers are untrained, can't speak English and are completely unsafe to be allowed near anyone

Rosie Knight

Absolutely great service thank you to all staff & over night stays with my father in law Karen n others done brilliant job so greatfull thank you