CUPS Calgary Society - Calgary, Alberta

Captain Dee

Very bad. Had appointment but had to wait 35 minutes even though I was on ti.e, then sat another 20 minutes on my own in a room, to see a guy who was a Dr intern who was telling me about someone else's blood tests and I realised this when I showed him the results for ME on the Alberta account so had no trust in this place whatsoever.

Google User

DON'T try and get I.D replacement through CUPS.

I felt so relieved on the 30th of may when I completed my application form/requirements to have my birth certificate sent from Ontario.
And knowing it was getting done at no cost (on my end,) I was very grateful.

Unfortunately however my relief has turned into sheer disappointment as I waited 7 weeks and 4 days only to go down to the building and read a letter stating that CUPS didn't even PAY nor did anyone sign their name in the applicant section (see photos).

So, I had the option to sit with someone to fill out the additional info needed but after waiting as long as I already have, I simply cannot trust that it will be done right and be successful this time.
I would much rather do it CORRECTLY, myself.

HOW can someone screw up THAT bad and not even SIGN ?...

Such a waste of time, I have to start the 6-8 week waiting period allllll over AGAINNNNN ?.

Chander Chopra

It was good but the management should check the entry timings since when I visited I arrived before 8 a. m and it was freezing cold and there was no one at the door to let's in and we were only allowed after 8:30 a. m and till that time we have to stand there.
Hence this should be checked and arrangement should be made for this

Kimberly “Never had a Nickname”

The workers CUPS have been nothing but incredibly supportive and sooo resourceful. I have access to dozens of programs, workshops and groups that I would recommend this organization to anyone that struggles in any area of their lives.

I will forever be grateful to the men and women who helped make this happen

Thomas Butler

Cups was a better place in the past. Now it's just Doctors who volunteer just to look good...They are a walk in with no interest long term. They should refer people to doctors are willing to help. They do not want patient's who require opiods..They believe an aspirin is the answers. Their political ,which cuts down the options available to their patients.They have no idea what their doing...they refused to see me a day after i was diagnosed with a stroke...They told me sores on my legs would go away,They turned out to be ulcers..Had to go to homecare sent by an emergency room doctor..They just aren't equipped to deal with real patient's .They,re just plastic doctors They are a 100 different that caused me pain tat was preventable. I'm just so upset with them and so disappointed

Alyssa Rae

I had a horrible experience here.
I called the women’s centre to access mental health resources and get on a new anti depressant. I am also pregnant, so I was going to get them to follow my mental health while my midwife took care of her end of things. They forwarded me to the clinic phone line where I spoke to a nice nurse who put me on Zoloft. I was supposed to follow up and sign my confidentiality papers in person, so I made an appt.
I was also told by the nurse to make sure I get paper work from my midwife allowing us to share pregnancy care. So I did that the day before.
The day of the appt, I went to the wrong location because no one told me it wasn’t actually at the women’s centre. I thought I was late, and got to the proper clinic to find out I was early (they booked the wrong time, but that was good for me since I was late)
The doctor I met was Dr Thornton.
She came into the room and seemed very intense. I answered all of her questions, and she asked me if I was cancelling with the midwives and I said no, I needed extra support with my mental health so I was going to get them to follow me as opposed to my regular dr at the alex, because I heard cups has tons of great support for women, prenatal, and pregnancy.
Dr Thornton seemed frustrated that I wasn’t switching to them, and I kindly explained that the nurse told me to go see my midwife the day before I see them and get permission to share care.
Dr Thornton said that’s not how they do things, and she kept interrupting me when I tried to explain myself. My anxiety was going up and I was starting to tear up because I didn’t understand why she was being so intense. I expected a totally different experience.
So she goes on to tell me that she can not do a single thing for me if I already have a midwife. I got scared because I needed more of the anti depressants because it’s dangerous to just stop. She basically told me too bad, and it isn’t her problem. I was totally blown away! I can’t believe a clinic can prescribe somethin over the phone, and then deny you refills or to further care on it or even to wean me off since they won’t be following me anymore.
She told me the midwife has to be doing my medication (my midwife was furious, she is not allowed to do stuff like that, no midwife is)
I told Dr Thornton can I Atleast please get something for my heart burn because the day before I had an attack that caused me to almost miss work. She said no. I was shocked and asked her why? I can walk into any walk in clinic and get those, why can’t I Atleast get that. She was really rude to me again, told me in her own words that’s just to bad for me. And that was it. No further support. No access to anything to help me in the moment.
She did a Pap test (which I don’t know why she could do that?) and then sent me on my way.
I left and bawled my eyes out like a crazy person in my car. Devastated. Scared.
I called the alex and they managed to squeeze me in for an emergency appointment. I was so lucky and I love that place so much.
I would never reccomend Cups
My best friend is a nurse and she is helping me report them on this.

bobby riechman

Horrible, I had tried to get help with my electricity bill for two months. November to December I tried calling them, left a dozen voicemails. hurts that no one ever called me back.

Even got red cross to give them a call to no avail. Unless you are some sensational, potentially amazing media story they will be reluctant to help. Priority goes to single moms and people with drug addictions. 211 told me that they are my only option for getting any help so now no power or heat.

Left out in the cold this winter.

Carrie Vaillancourt

Amazing services medically i like my family dr Horton. Now for other programs they have for low income ppl not to sure about i have been tryjng to get information regarding their rent programs and i get no response but i do want to note most be good service as they have been helping my ex who works at AHS ( that makes over 3000 a month take home) They pay 800 of the rent and he only pay 450 through their subsidized program and he on purpose falls into arrears not paying rent to have them step up and paying his complete arrears which have been over 3000 at times his work TY is amazing helping him like this. but i whom is struggling to paying rent and im on medical leave from work with very low income cant even get someone from their housing program to contact me back its been 2wks since i sent an email maybe when I am evicted amd homeless again they will call or respond email as I have asked in my 2 emails.