Queen Elizabeth Hospital - London

Sara Y.

Absolutely appalling hospital, attended with my disabled mother with a suspected hip fracture after a fall, at the time of writing this we are currently on hour 15 of being here and still no clue whether it’s a fracture or a bruise, I have had to help her transfer from chair to bed 4 times for them to just leave her for another couple of hours, so if I wasn’t here what would they have done? We have seen a man after a terrible accident just get left in the a&e waiting room, a lady who had passed out was walked around and only cared for by other a&e patients until she was seen… if you’re actually ill and not just drunk or high on drugs then don’t attend this hospital and that seems to be the priority here…. Never been so disgusted with our NHS in my entire life

Mal333

During a visit to this hospital I came across a meal dispensing machine. It a dreary hospital and the sight of this vending machine just made me feel this is a bad sign of things to come in the future. Why not hot meals from a counter served by a human being? And the wait was over six hours in September 2024.

Dorsa

Extremely disappointed with the neurology department at Queen Elizabeth Hospital.

I was supposed to have a follow-up within six months, including an MRI, but after months of chasing with no response, my appointment was delayed far beyond that. Calls were ignored, and when I finally had an appointment, it was canceled last minute. The level of neglect and disorganization is shocking.

Patients deserve better care and communication. If you're seeking reliable treatment, I strongly advise looking elsewhere.

Dave H.

My mother is in this hospital as I speak and I want her transferred to another hospital ASAP who are these people working in this hospital how on earth did they get these jobs. Where do the government find them Do they actually have qualifications If it wasn’t for my sister being there every day and telling these nurses how to do there jobs and literally chasing them up my mother would probably be dead by now there is not 1 ounce of care in them the neglect my mother is going through shame on you arrogant useless over payed piece off …. You’re supposed to make people better not let them die from your neglect. (karma will get you) Your no different from the kids killing each other on our streets murdering …m .
PS my apologies AND RESPECT to the good doctors/nurses for there amazing work and actually do care for there patients not just for the £££££
Yep I’m a little upset 😭

sophie K.

I had an emergency C-section at Queen Elizabeth Hospital and the care was exceptional. The operating theatre had a calm and reassuring atmosphere, which made all the difference. Midwife Mo looked after me with such kindness all day, and I was lucky to have lactation consultant Jane on duty for amazing support. The whole maternity team was compassionate, professional, and made this experience so positive. Thank you!

Swati R.

Very unkind lady at the reception ( fracture clinic reception ) . I was with my son for his appointment and she purposefully or I must say intentionally kept us waiting to rahe our return visit application .
Was rude at the very start point of our visit , not sure why - but bad days are for everyone and we go through and grow through it.
I was made felt miserable but chose not to react as operated from the place of calm.
I’ll have to see her face again next week .

Rukmal V.

I attended the Emergency Department at Queen Elizabeth Hospital on 20/09/2024 at approximately 5:30 PM. My presenting symptoms included severe hypertension and a loss of consciousness at home.
Upon arrival, I observed a waiting time of 3 hours and 15 minutes as displayed on the electronic waiting board. As of 11:30 PM, I remain in the waiting area with no indication of when I will be seen by a medical professional.
I am extremely dissatisfied with the level of service provided by the Emergency Department. The staff appear to be unhelpful and slow in their response to patients. It seems that the quality of care is contingent upon the staff's wages, which is unacceptable.
I urge those responsible for the management of the Emergency Department to take immediate action to improve the efficiency and quality of care provided to patients. It is imperative that the department prioritize patient needs and minimize unnecessary waiting times.

Susan P.

I was admitted via ambulance to A&E at about 6pm on a Sunday evening. Admission process was smooth and quick and I had blood tests and a CT scan within a couple of hours. So far so good. However, it all went down hill from there: I was not given the results of the scan, which showed some abnormalities, as I was told the doctors needed to discuss it with me, but I was also told by the nursing staff that they wanted to insert a naso gastric tube (NGT) into me and I was not allowed to eat or drink anything. I asked that the reason for the NGT insertion be explained to me before it was done, but the nurses still kept saying that the doctors wanted it done. I refused, and I was finally transferred to a ward (number 16) at 2am with no tube in place. The delay in transferring me to a bed, I believe, was waiting for the (overworked) A&E doctor(s) to come and see me in A&E, which they didn't. I was finally spoken to by the doctors at 9.30 the next morning, when I was told that there was no significant abnormality in the scan, I could eat and drink normally and I didn't need a NGT after all! So why was I told I needed it then

During the whole time I was there (6pm Sunday - 1pm Monday) - despite being in considerable pain - and their protocols apparently being that they should offer this as required - I was not offered any pain relief until I told them late morning the next day that I was going to discharge myself as I had the (over the counter) medication I needed at home that they weren't giving me and I felt I was safer at home! Then things suddenly flew into life....

The teamwork and communication between the doctors and nurses was poor or non-existent, and I didn't know who were the nurses or who was in charge. It also transpired that one medication I needed was prescribed for me at 1am, but they never gave it to me despite me asking many times for it. When they did finally look, at 1130am I was told that I couldn't have it, as it was down to be given at night, and it was now 1130am! So why didn't they give it to me when I asked for it (again) when I was transferred to the ward 9 1/2 hours earlier then! This is basic patient safety...

All in all not a good or reassuring experience which I would not want to repeat, and does not put patients at the heart of their care. The moral of the story is - if you go there - make sure you take all your medication with you, as you cannot rely on them to give it to you. That includes over the counter medication such as paracetamol and ibuprofen.