Union House - Cambridge

Address: 37 Union Ln, Cambridge CB4 1PR, United Kingdom.
Phone: 1223341500.

Specialties: Mental health service, Doctor.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 26 reviews on Google My Business.
Average opinion: 1.9/5.

📌 Location of Union House

☎️1223341500

⏰ Open Hours of Union House

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Union House, located at Address: 37 Union Ln, Cambridge CB4 1PR, United Kingdom, is a mental health service and doctor's office that is wheelchair accessible and has received 26 reviews on Google My Business with an average rating of 1.9/5.

Upon arriving at Union House, individuals will find a wheelchair accessible entrance, parking lot, and restroom, making it a convenient option for those with mobility needs. The mental health service and doctor's office is located in a central area of Cambridge, making it easily accessible by public transportation or car.

Union House offers specialized mental health services and medical care, making it an ideal choice for those seeking comprehensive healthcare. The team of professionals at Union House are dedicated to providing compassionate and personalized care to each patient.

In addition to mental health services and medical care, Union House also has a restroom available for use. This is a convenient feature for those who may be in the area for an extended period of time.

When it comes to the opinions of those who have visited Union House, the average rating is 1.9/5 based on 26 reviews on Google My Business. While this may be a cause for concern for some, it is important to note that individual experiences and needs may vary.

👍 Reviews of Union House

Lucianne Sarson

1/5

I saw Dr Mann for a psychiatric assessment. She didn't listen to me at all (had no idea I had a job 10 minutes I told her I spend my weekdays in the office, and about my role), actively insulted me ("You're a mug" when discussing if I avoid conflict, before I had the chance to answer), and gave a diagnosis that doesn't fit me at all (both my GP and several other mental health professionals have agreed with me and referred me for a better assessment, but unfortunately don't have the power to diagnose otherwise.) Came out feeling hopeless and hating myself more than ever.

Two years later, I'm still struggling to get appropriate treatment due to her lack of care and overall disinterest in actually helping me. I submitted a formal complaint at the time, to no avail. Seeing another doctor this week to try to overturn her diagnosis and get some actual help, hence remembering to actually write this review.

Lord mark Stewart

1/5

Lie to your face then drop u straight away saying we have discharge you 2 min after appointment had finished wast of time

Craig Weaver

2/5

I thought the service was great. I'd been seeing the same doctor for over two years, she was great and got me on the right meds. We spoke about future treatments in my last session and she informed me that she was leaving so my new doc would continue that with. I had to rearrange that appointment but I never received a new appointment, I just received a letter from the new doc fobbing me off to my GP because I missed one appointment that I wasn't aware of. I'd always kept my appointments before that so I don't think a call or letter enquiring into why I missed it would've been to much trouble.

Veronica and Simon Flack

5/5

Challenging but reliable advice. Innovative guidance. Be prepared to accept. Would rely on these psychological and shrinks. No complaints on my schzixo anomaly and drug related mania. Was an intelligent man who breaks rules safely.

Julie Mills

1/5

Well what can I say about this place dreadful ,do not care about you as a person with issues at all .
They sent me a letter saying due to 6 missed appointments they are refering me back to my GP making it look like I have not turned in for these to my doctor which is totally untrue.
They cancelled half of them on the actually day and they actually sent 2 dates for the same appointment and one of them I did not even know about,regarding the 3 I cancelled I actually called them to let them know I was not well ,and they state if you have a cough please do not attend so then you cancel and still your punished for it.
I feel totally let down by these people here no care at all for what you go through its all about a tick in the right box for them sad but true

Suzanne German

2/5

I'm shocked by the lack of skills and professionalism I've experienced in my so called 'therapy sessions' with Dr Kassia.
This is not therapy, and she keeps asking me what we should do in the session. I'm not there to structure her work, that's her job. Also she interrupts me to ask about technical things with complete lack of empathy .
I've booked an appointment to see a proper therapist who I've heard ra ing reviews a out. I'll pay for therapy as the NHS don't seem to provide real therapy at all.
It's a joke, left me feeling frustrated, ignored and awful.

Chris Cambridge

5/5

My experience over the last few years has been fairly decent. Of course they are some staff who don't care and just want you to leave ASAP, but the majority of staff are decent and professional.

Part of the problem with these reviews is that they are many different 'teams' at Union House, and some of these teams such as the crisis team, are horrific to say the least, and hence "Union House" gets the bad rep.

Hence my positive review is really for the CPFT Locality team at Union House.

Maria White

2/5

On first visit ,the woman I had an appointment with was very nice ,she had a student with her, unfortunately they couldn't keep there discussion in the room and were discussing it,I was in the waiting room hadn't even left,really unprofessional,will not be going to group therapy,need one to one , can't do people anymore