Optima Clinics - Cottingham

Arfan K

Unclear Costs, Poor Communication, and No Resolution

We contacted Optima for an assessment for our daughter, hoping to receive clear guidance and upfront information about costs and the diagnostic process. Unfortunately, that wasn’t our experience.

Lack of Transparency:
We were initially referred by our Spire GP and understood the initial £900 fee would cover the key elements of an the assessment. Only after attending the appointment did we discover that this was just one stage of the process, and multiple further appointments—each just as expensive—would be required. The clinic never made this clear upfront, despite our explicit requests for clarification before we proceeded.

Confusing Communication:
The clinic acknowledges a “human error” in sending incorrect appointment details, but they have not accepted how this miscommunication affected us. Instead of making things right, they maintain that the error did not delay or alter the process—completely overlooking the stress it caused our family.

Impact on Our Child’s Well-Being:
Our daughter took time off school based on our understanding that this would be a more definitive assessment. The confusion and lack of transparency have only added to her anxiety and delayed the support she needs.

Despite giving them every opportunity to address these issues amicably, the clinic offered no meaningful resolution or compensation. While they may claim to follow established guidelines, their approach to communication and cost disclosure falls short of what any family should endure.

I cannot recommend Optima Clinics to other parents seeking a thorough, honest, and compassionate approach to their child’s diagnostic process.

Update:
After the clinic’s response to my review, I appreciate their acknowledgement but am disappointed there was no direct effort to remedy the situation. Their reply simply stated they would “take it on board,” without addressing the specific issues of unclear costs, incomplete explanations, and the emotional distress caused. I stand by my original feedback and encourage anyone considering their services to think twice

Betsy Green

I had never been to this clinic before and I'm so pleased I did. I contacted the clinic via email due to not being able to phone because of my job. Paige was absolutely amazing. She arranged an appointment with a doctor to suit based on my symptoms and got me an appointment the same day. She made the whole process easy and stress free. Dr Muzaffar was absolutely fantastic, she made me feel listened to and very reassured i cant thank her enough. I wouldn't hesitate to recommend Optima Clinics, the staff are second to none.

Charlotte Milne

I'm very happy with my experience at Optima Clinics. The service was very quick and efficient. I'm happy with the outcome. They gave me plenty of time and attention in the appointment.

Ray Briggs

Excellent service doctor john great person and all staff so polite and beautiful surroundings i would recommend to anybody

Lyn Dodds

My daughter came to see a specialist he made her feel at ease and she felt like he really understood her problems would highly recommend to.

Linsay Rea

I visited this clinic to see the Endocrinologist, excellent doctor, listened to my concerns and explained things in a clear manner, very understanding, lovely staff and very helpful.

David Hall

Welcoming at reception. Comfortable waiting area.
Not a long wait to be attended. Doctor John very pleasant and put me at ease. Procedure efficient and result what I had hoped for.

CB EE

recently had a copper coil fitted at Optima Clinics and I couldn't be more pleased with the experience. From the moment I emailed them with my enquiry, the process was smooth and efficient. They promptly scheduled a consultation with a doctor for the very next day, and just a week later, I had the coil fitted. The speed and efficiency were a welcome change compared to the lengthy NHS wait times.

Lizzie, who handled my emails, was extremely helpful and made the entire process easy and stress-free. The doctor who performed my consultation and the fitting was reassuring and informative, providing me with all the advice I needed. The actual fitting was far less uncomfortable than I had anticipated; in fact, when the doctor told me it was done, I was surprised at how quick and relatively painless the procedure was.

Overall, my experience at Optima Clinics was excellent. The professional and compassionate staff made a potentially daunting procedure straightforward and worry-free. I highly recommend their services to anyone considering private healthcare options.