South Cliff Dental Group, Bewbush - Crawley

R B

The service for scheduling an appointment is extremely frustrating. I've been stuck as the first caller in the queue for over an hour and 20 minutes, and my call still hasn't been answered. I'm still waiting as the first caller in the queue..... I gave up at the end.... thank you for a poor service Mr E Lazanakis and Miss Cony Caravotas.......

Lynda Jordan

This dental practice used to be amazing. Top quality dentistry. Since being taken over by South Cliff Dental Group it has deteriorated massively. Issues with the phones where you can’t get through. 2 hrs on hold !!!! No message on the phone to say the phones are not working please come to the practice. No message shown on the web site to say there are phones issues. A simply notification to let people know would help but no nothing happens. I’m really disappointed as my dentist Cony is one amazing lady.

ana claudia da silva

It used to be an amazing dental, however since its name has changed the service became really poor, I tried to call them for 2 days in a roll to book an appointment and waited for 1hour and 54 minutes and gave up, so I went there and the phone was not ringing at all but the red light on it didn’t stop flashing, meaning people were trying to get through to them. There were four people at the reception so how can none of them pick up the calls, It is so disrespectful with the patients. I told them I needed an emergency appointment for my son and they could only offer me one for a week later.

Nora M.

I had a good experience in January. Then in July they texted me a reminder to book my next appointment. I tried, over a two week period, called every day at different times, yet nobody ever answered the phone. I was put in a queue only to have someone hang up on me after 30 minutes. There were days when the call menu didn't even come up. I've given up and registered at a different dental practice, but I'm still receiving email reminders from this place which is rather annoying.

H C

Before Southcliff group took over, this practice was outstanding. Phone calls answered after 3 rings, staff proud to work there, receptionists who went above and beyond to accommodate neurodiverse clients, and wonderful, gentle, patient dentists.
Now phones aren't answered (I hung up after 1 hour 34 minutes in hold), the hygienist appointment was like I'd travelled back to the 1970s - teeth hurt for a week after - and a payment query had interest added for every day I didn't pay, even though all the delays in paying were due to their appalling customer service (not answering phone/calling back when messages left).
AVOID AT ALL COSTS.
Try and find a dentist somewhere else.

Charlotte Arnell

Absolutely awful since South Cliff have taken it over. They NEVER answer the phone anymore
Never reply to emails and have scrimped right back on staff and equipment costs. Always cancelling appointments last minute and generally are a pain to deal with. Such a shame it was sold.

Raluca Driga

The rating is solely for my dentist earlier today. I had a tooth extraction and it was the easiest thing one can imagine. It took him 2 seconds quite literally, zero pain, zero post bleeding. He explained every step of the procedure to me. Not to mention that I was reluctant about removing my tooth, but after seeing it I know this was the best decision.

I'm sorry I do not know his name, I never had it in my messages. I just know he is originally from Turkey, just mentioning this as he should get some recognition.

Thank you. ?

I read the other comments, Southcliff you are dealing with serious health issues. The happier and treated right your customers will be, the better your business will do. Think about it. Bye ?

Eddie belton

Treatment is fine. Reception service is dreadful. Spent more than an hour and half on the phone and could not get an answer. Arrived for my appointment and I'm still waiting over 45minutes after my appointment time.