Abbey View Medical Centre - Shaftesbury

Mick Elson

Best surgery I have ever had. Online system works very well, receptionists are efficient and fantastic. Can't believe we are so lucky to have such an efficient surgery in Shaftesbury.

elizabeth hutchin

I am so impressed with my experience this week I have to share it. Thank you Dr Childs for your excellent service and prompt feedback of my test results. I can’t thank you enough.

Sam Hasan

Special thanks to Anne on reception who was very friendly , efficient and able to deal with my mother’s queries ,arrange appointments and email over medical results. She is a credit to the team.

Emma Brown

People don’t compliment enough… I did an econsult yesterday AM and was called by 8.30 and offered an appt that morning.
Dr Bevan was really kind and understanding and I felt I was given the time and not rushed at all. Thanks!

Dan Willer

9 years ago I had the most horrific experience here in the 'mental health' department. Full of misconceived notions, conceptions and ideas. They really had no idea what was going on with me. I am not sure if it would have been much different anywhere else in the 'mainstream medical' system. But I really do need to state how horrific it was here. Plus they had very strange conceptions about patient confidentiality. It has been a journey, but luckily I am in a much better 'emotional' place 9 years later.

Be more human about people going through periods of 'emotional turmoil' rather than looking through a purely medical lense.

Ed

Dean was brilliant. He was very patient and truly listened to me, taking the time to explain complex topics. It felt like a collaborative experience where we came up with a treatment strategy together. I never felt that he was unfairly dismissive of any ideas, always explaining his rationale and taking into account my thoughts. Thank you, and keep up the great work!

Ali G

We are always being told to get our Moles checked if you have concerns. I waited over 2 weeks for my appointment and when I did see Dr A he barely examined it, but came to the conclusion it’s Benign. Moles are now classed as Cosmetic apparently. He then gave me the name and phone number of a Dr at New Hall Hospital, Salisbury, and if I want it removed then I will have to pay for it. In the meantime, the cream he prescribed to stop the Mole from itching hasn’t helped whatsoever.
Years ago, a GP would remove a mole and send it off for analysis, but not now.
I’m still shocked a week later at the apparent lack of care from this practice. In fact I would go as far to say it’s not fit for purpose.

Jonathan Moran

I called up to make appointment. During waiting in queue on the phone a recorded message keeps playing every so often saying that you can do it online to free up the line for people that need it. I was feeling extremely ill and felt I wasn't able to concentrate on doing this task. After waiting in line I finally spoke to someone that told me I had to fill out the questionnaire on-line to get it triaged. After a few attempts I filled out the online forms and received a call later that day asking me to come in for an appointment later. I went to the appointment and was given a prescription for antibiotics and steroids.

This practice do a good job of nothing more than providing terrible care from start to finish. Not taking a call from the patient in the first place who offload vulnerable people onto a website that could have been made by an idiot and hiding behind simpleton clerical staff.