Grove Surgery - Romford

Address: 202 Chadwell Heath Ln, Romford RM6 4YU.
Phone: 02085487520.
Website: grovesurgerychadwellheathlane.co.uk.
Specialties: Doctor.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets.
Opinions: This company has 240 reviews on Google My Business.
Average opinion: 2.2/5.

Location of Grove Surgery

02085487520

Grove Surgery, located at Address: 202 Chadwell Heath Ln, Romford RM6 4YU, is a doctor's specialty clinic that offers a variety of healthcare services. The clinic can be easily reached through phone at Phone: 02085487520 or through their website, Website: grovesurgerychadwellheathlane.co.uk.

The clinic is wheelchair-accessible, equipped with a car park, entrance, and toilet that cater to patients with disabilities. Additionally, there are regular toilets available for all patients. According to Google My Business, Grove Surgery has 240 reviews, with an average rating of 2.2/5.

At Grove Surgery, patients can expect to receive professional medical care from experienced doctors. The clinic offers a range of services, from routine check-ups to more specialized treatments. Patients can trust that the clinic's staff will provide them with the best possible care, tailored to their individual needs.

The clinic's location on Chadwell Heath Lane in Romford makes it easily accessible by car or public transportation. For those driving, the clinic offers a convenient car park. For those using public transportation, the clinic is located near several bus stops and is a short walk from the Romford train station.

When considering Grove Surgery for medical care, there are a few key points to keep in mind. First, the clinic's website provides a wealth of information about their services, staff, and location. Patients can use this resource to learn more about the clinic and determine if it is the right fit for their medical needs.

Additionally, patients should consider reading the clinic's reviews on Google My Business. While the clinic's average rating is relatively low, it is important to note that every patient's experience is unique. Some reviews may highlight positive experiences, while others may be more critical. Patients should consider both the positive and negative reviews when making a decision about the clinic.

Overall, Grove Surgery is a reliable option for medical care in the Romford area. With experienced doctors, wheelchair-accessible facilities, and a convenient location, the clinic offers a range of services to meet patients' needs. For those considering Grove Surgery for their medical care, the clinic's website is a valuable resource, and patient reviews can provide additional insight into the clinic's quality of care.

It is recommended to contact the clinic through their website, Website: grovesurgerychadwellheathlane.co.uk, to schedule an appointment or learn more about their services. Don't hesitate to reach out and take the first step towards receiving quality medical care at Grove Surgery.

Reviews of Grove Surgery

Amina Begum

1/5

I have really had it with this place. I have tried to be patient and considerate even after seeing how unfairly people are treated here. I have been trying to get an appointment, I have been there face to face from half 7 in the morning and I live 25mins away, and still I can't get an appointment even after queueing. As a working individual, to see staff treating others like this, not just for appointments, generally they are lazy at certain times or just not polite but then blame others for reacting, which doesn't make sense. I have also called many times from 8am (as they say) and they keep their line busy for a half hour then leave nothing for those who NEED an appointment. Not to even mention, I have been to 111 and out of hours GP on two separate days but I need a face to face referral from my GP and still they don't understand and keep very limited appointments. Other places tell me to go to my GP but my GP is not there for me. I am having to change GP, I would not recommend this place, as a person who doesn't usually complain about things like this and I have really tried to be polite with them, understanding their situation but this is people's lives we are talking about here and for this to be consistent, this is out of line. Same has happened with my family members and I can't begin to explain the struggles they've faced. Plus some of the times that I have been, the place is empty or very minimal appointments with long waiting times. Please be mindful of others, Grove Surgery, and expand your appointment schedules to those who are in serious conditions and are struggling, whether it's face to face or through the phone. I'm sure you wouldn't want this type of treatment to you or your close ones.

Abdul Wajid Durrani

1/5

If there were zero star option , I would have given zero star. Yesterday I had appointment, I waited for 3 hours. There was a lady who talked to receptionist in Punjabi and she let her go to see doctor although it was not her turn. All the patients were waiting for their turn. What is the logic of someone talks in punjabi they do them favor ? Isn't this racism ? All patients should be treated equally regardless of their race.
Please check patients on the appointed time , don't make patients wait for hours for their turn.

PRIYA KAUR

2/5

You cannot book an appointment in advance but only on the day at 8am. You can either call or queue outside; which is not very helpful to a working person.
I managed to get a phone call appointment, but they never bothered ringing. On the top of that they lost my sample, so I never got my results. Doc. Moghul sounds helpful, but the surgery is poorly managed.

Iftekharul Islam

1/5

It doesn’t give appointments on time. It’s my second time today they kept my 8 months daughter waiting for more than 2 and half hours from my appointment time. Again last month my appointment was at 1 pm but they called me for tele consultation at 10 pm at night. So horrible service they provide.

Lisa

1/5

I’m curently on the phone for almost an hour, which should have been a 19 minutes wait, approximately. I’ve been the first in the queue for the past 20 mins. Not to mention I was second in line and then all of a sudden third again.

Ps. Someone just answered my call and I promise you the conversation was less than 20 seconds. Despicable customer service.

Adetokunbo Taylor

1/5

Do not even bother with this place. They play with peoples lives. All the receptionists need to go, they act like they have a medical degree and are in the best position to tell you if you need to see a doctor or not. If you want long life, stay away!

Eimad Basit

1/5

Over 1 hour of waiting to be connected on telephone, with me being number 1 in the queue for over 20 minutes but no one picks up. Tried messaging through NHS app, tried calling both useless.

EDIT: Called back, 25 min in the queue only to be picked up and then closed instantly. Called back immediately and practice is now closed despite it being 2 hours earlier than the time it says online.

Mmapula Matabane

1/5

It has taken almost a year for this practice to transfer me to where I relocated. ( 2008-2009)The service was appalling, Dr ordered that I needed a pap smear that day, and the practice nurse refused to do it and insisted on giving me the appointment whilst the surgery was empty.