Broadshires health Centre - Carterton

Hannah

Just wanted to write a review to say Dr Barbara Albert’s is the absolute shining light of this surgery! She helped me every time I needed it and I never felt like I was bothering her. I haven’t needed the doctors since but I think I will likely start requesting her as my go to GP 🙂

Nicola Jenkin

I am very pleased with this surgery having moved from another local one which was terrible. We are a neurodivergent family and they are extremely accommodating for our needs. My daughter suffers with anxiety and they will offer her a side room if sitting in the waiting room is too much. I feel that doctor’s surgeries get such a hard time for circumstances that they can’t control (lack of funding, increased population, etc.) but I would recommend this surgery to others.

Cortney Pearce

Receptionist staff are rude and dismissive. Took 20 minutes to get through (despite the website saying 8am is less busy ?) when explaining the problem I was dismissed, asked for my name and told someone would call after 9am. No time given.

My elderly grandmother has been brought to tears by the reception team (this is because she requests a face to face appointment due to little/no hearing; she is rarely ever offered this despite having her information on the system) but more recently the doctors too. She attended and appointment last week where the doctor did not read up on any of her notes, did not want to listen to her point of view on her own illness and was not comforting or reassuring at all. She said she felt silly going in there which absolutely disgusts me! If this is your chosen profession you should be able to show and have these character traits when dealing with vulnerable people.

Glynis Gorton

I have had a rough few months and quite simply, if it wasn't for Dr Albert's, Dr Gerrard,the nurses Katie,paula and the receptionists I wouldn't be here now. They have all been fantastic. X

john hughes

Absolutely disgraceful medical practice they just don't give you a face to face appointment! 6-7wk waiting list, Even when you have an emergency ref/Number from 111 the ignorant receptionist still refuses to help you, it's an absolute disgrace, It's obvious that there trying to force you to go private.

Nicci Mills

I’m a little shocked and saddened that so many patients struggle with getting timely appointments. I do share some of the frustrations with rude receptionists and diabolical waiting times, however once I was through the door I have been taken care of by one of the best Dr’s in the surgery, Dr Alberts.

I have always been treated with respect and even on my worse days I am give only the best care possible, often going over my appointment time but never made to feel rushed or like I’m wasting their time. Many of the other doctors are also really lovely, clearly understaffed but still trying their best.

I wouldn’t go anywhere else.

Julie Godfrey

I cant fault the surgery. The staff are under so much pressure and get so much abuse themselves. Think about what they might sometimes be going through. Do you really think it is their fault that at 8am hundreds of people are trying to get through with two receptionists and two doctors avalible all day cause the government wont fund anymore. They are only human trying to do a job. I wouldn't want to do it these days, that's for sure!!
My experiences have been amazing with them and yes I might have to press redial over 200 times and I might get through and wait ages in a queue, but when I get through they are always helpful and do what they can to insure my clinical needs are met. It's not just this surgery, this is the story for most of them.
Thank you Broadshires for your continued support in a very difficult environment to work in these days.

FM Pratt

Before the Pandemic, the Surgery had been very good, both in service and attitude of Reception staff and our GP was excellent. During the Pandemic, however, everything changed. Reception staff really rude - one of them humiliated me in front of other people in the waiting room all because I was unable to wear a mask due to my Autism and I was wearing a Sunflower lanyard to show I was exempt from wearing a face mask. Luckily my GP came to the rescue by calling me in to her consulting room. In 2021, I came out as a Transman, having lived and identified as a Transman since August 2020, but this was not acknowledged by my GP and I got no support from her. Last January I started Hormone Treatment via a private source, but my GP would not cooperate with the provider and then ticked me off for daring to start Hormone Treatment when I made her aware of this. She even failed to correctly make a referral to the Gender Identity Clinic, having forgotten that I was a returning patient. Only a few months earlier, she had criticised me for cancelling a hospital appointment because they were insisting that I had to wear a mask at the hospital and I had to test negative for COVID. No understanding of Autism at all. Even when I was suffering with my gallbladder and had to have It removed urgently, there was no support. The Receptionist was very rude to me in one phone call, alleging that I had sworn at her, which was not true and my partner confirmed it. The Receptionist said the Manager would listen to the call and decide who was right, but backed down when my partner spoke to her and said that I had not sworn at her. Complained twice, but Manager didn't respond. My details were not updated due to moving house, even though my partner's were, so when I got the prescription for the Hormone Treatment made up, it was still to my old address and remained thus until the Pharmacy physically changed it on the database. And this was long after I switched surgeries in May 2022 because I was so unhappy with the clinic's attitude towards me. Complained to the Manager again, but to date no proper response from her. New surgery updated all my details etc., and I am very happy with them. Have referred the complaints to NHS England now.